Collaborates with colleagues across the Learning Experience team and Professional Development function to create engaging digital learning experiences delivered through our LMS.
Coordinates and supports the configuration for digital development within the LMS including appearance, course objective information, specifications, etc., adhering to management guidance.
Create course curriculum content master shells and build eLearning components to be fully functional with the LMS for deployment.
Develop and deliver relevant course materials and support Operations with troubleshooting and fulfillment issues.
Identify, triage, troubleshoot and resolve technical or learner issues with the Operations team promptly.
Support usability, accessibility, and quality assurance across various digital learning components.
Assist in documentation and enhancement of processes and procedures; suggest or collaborate on updates as needed.
Support course releases and training communications and provide training on LMS functionality and limitations.
Engage with cross-functional teams to answer questions related to course schedules, cancellations, and learner activity.
Research and recommend new technologies and tools to enhance digital learning experiences.
Remain knowledgeable in best practices, strategies, tools, and current preferences in curriculum and learning design and development.
Requirements
Strong technical problem-solving skills and attention to detail.
Excellent interpersonal and communication skills with the ability to work effectively in a team environment.
Expertise in the use of eLearning development tools.
Experience using social learning technologies, a plus.
Working knowledge of instructional design theory.
Bachelor's Degree in Instructional Design and Technology, Computer Science, IT Systems or related field preferred; Master's Degree a plus.
Four plus (4+) years of experience in instructional technology, e-learning design and development, or related field.
LMS content management and education experience using LMS platforms (experience with D2L a plus).
Experience with development of online courses in a learning management setting.
Course development and technology support in an academic setting.