ISC2

Senior Director, Digital Platforms

ISC2

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Job Level

Senior

Tech Stack

Cyber SecuritySDLC

About the role

  • Lead the strategy, governance, and execution of the organization’s customer-facing and revenue-generating digital platforms
  • Oversee the full lifecycle of key digital platforms including: CMS, Search, Ecommerce, Personalization and Customer Data Platform, Community Forum, Chat, LMS, Events, Chapter Management, Volunteer, and Nominations platforms
  • Establish clear platform ownership, roadmap planning, and governance frameworks across all digital systems
  • Serve as a key digital partner to the Director of Applications & QA and Director of Enterprise Data & Analytics
  • Drive coordination and strategic alignment across applications, QA, integrations, data, and analytics teams to support digital roadmap execution
  • Guide the planning and rollout of new or evolving platforms, ensuring alignment with member needs and business outcomes
  • Provide platform strategy input during enterprise planning, vendor selection, and implementation efforts
  • Lead digital tagging, funnel reporting, and analytics architecture (GA4, GTM, CDP)
  • Partner with Data & Analytics to deliver actionable reporting on user behavior, performance KPIs, and member engagement
  • Enable measurement frameworks for personalization and content targeting
  • Drive experimentation and implementation of AI use cases related to customer experience, reporting, and engagement
  • Collaborate with the CIO and Strategic Operations on the future of AI-enhanced analytics and member segmentation
  • Build and manage a high-performing team including Manager of Enterprise Applications, Web Analytics & Tagging Lead, and Community & Engagement Platforms Owner
  • Provide mentorship and technical guidance across assigned platforms and staff

Requirements

  • Bachelor’s degree in Computer Science , Technology, or related field
  • Master’s degree in technology or related field, preferred
  • 15+ years of experience in digital technology
  • At least 7 years in digital platform leadership roles
  • Proven success managing complex digital ecosystems with multiple internal and external development partners
  • Experience in platform governance, roadmap execution, and lifecycle management
  • Experience with digital tagging architecture (GA4, GTM) and data-driven reporting
  • Experience with standing up an AI architecture to support productivity
  • Experience in AI-driven personalization, member segmentation, or behavioral analytics
  • Background working with Salesforce-integrated platforms or headless CMS architecture
  • Exposure to managing or scaling community, learning, or events platforms
  • Strong knowledge of web platforms (CMS, ecommerce, personalization, analytics, search, chat, LMS)
  • Excellent cross-functional leadership, communication, and vendor management skills
  • Familiarity with agile delivery frameworks and SDLC governance practices
  • Strategic thinker who can translate vision into action
  • Highly organized with strong follow-through on execution
  • Comfortable working in a high-growth, fast-paced environment
  • Strong influencing skills and ability to work across technical and non-technical teams
  • Committed to building a member-first, data-informed culture of digital excellence
  • Up to 20% travel required
  • Work normal business hours and extended hours when necessary