Senior Product Manager, AI
Hostaway
Senior Legal Engineer, Implementation Consultant
Ironclad
full-time
Posted on:
Origin: • 🇺🇸 United States • California, Washington
Visit company websiteSalary
💰 $140,000 - $170,000 per year
Job Level
Senior
About the role
- Lead 5-15 customer implementations simultaneously and manage milestones, risks, and communications.
- Collaborate with professional services team members to ensure on-time delivery and successful implementations.
- Apply best practices in CLM and legal operations to design scalable processes and advise on change management.
- Design, configure, and optimize contracting processes leveraging product expertise including AI features and integrations.
- Enable customers to be self-sufficient through training and configuration.
- Lead challenging conversations to reset expectations, address product feedback, and advise on trade-offs and phased delivery plans.
- Serve as the internal Voice of Customer by sharing product feedback with Product team.
- Stay up-to-date on product releases with a focus on AI and workflow automation capabilities.
- Identify opportunities to improve implementation methodology, templates, and playbooks.
- Respond to high-profile customer escalations with structured action plans, ownership, and follow-through to resolution.
Requirements
- 3+ years of professional services and/or consulting experience with software companies (B2B SaaS with experience integrating CLM, eSignature, SSO/IDP, Salesforce and data tools preferred).
- Passion for learning new technologies and driving outcomes through technical solutions.
- Comfortable translating business requirements into scalable product configurations and workflows.
- Demonstrated capability to establish meaningful relationships with customers, hold customers accountable, and manage customer expectations and escalations effectively.
- Able to lead tough conversations with executive sponsors and end users.
- Ability to successfully navigate customers’ complex organizational structures by running structured discovery and design, mapping processes, and aligning Legal, Sales, Procurement and/or IT teams.
- Curiosity for understanding customers’ goals and values and turning them into measurable success metrics and adoption plans.
- Familiarity with CLM and legal ops business processes; exposure to AI‑assisted contracting (smart import, clause extraction, playbooks, redline assist) is a plus.
- Experience learning and adapting quickly to a growing organization with a learning mindset suited to frequent product releases.
- Ironclad’s Values: Drive, Intent, Integrity, and Empathy.
- Application asks about authorization to work in the United States and sponsorship.
