Customer Service Representative
It's Just Lunch
Customer Care Advocate
iRhythm Technologies, Inc.
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $20 - $25 per hour
Job Level
Mid-LevelSenior
About the role
- Answer inbound calls in our Contact Center
- Provide an estimate of the potential patient responsibility based upon the benefits coverage
- Make outbound phone calls to patients to discuss payment options
- Document in Salesforce all details surrounding patient’s healthcare benefit coverage and recommend appropriate payment options, if needed
- Update records with complete patient and insurance information
- Assist and cross train in other departments as business needs dictate during critical times
- Maintain confidentiality of patient data and medical records in compliance with HIPAA regulations
- Maintain consistent work presence and impact during normal business hours, and be available for ad hoc check-ins with managers and/or team leads
- Deliver on challenging work objectives, including meeting daily, weekly and/or monthly productivity metrics
- Produce high-quality, high-volume work by leveraging self-motivation and initiative in a remote work environment
- Provide superior customer care by troubleshooting customer/patient issues relating to product, services, and patient enrollment
- Respond to inquiries, complete order fulfillment and provide information to external and internal customers and accounts
- Maintain a positive attitude and working relationship with all customers, patients and iRhythm associates
Requirements
- High school diploma or equivalent
- 3+ years experience working an Over Night Shift
- 3+ years of customer service experience, with a focus on assisting patients in a healthcare environment
- Experience working in a high-volume Contact Center environment
- Proficient with Microsoft Office, virtual communication tools - especially Outlook, Teams; Word, Excel and PowerPoint preferred
- Strong verbal and written communication skills
- Must be flexible, able to adapt quickly and positively to change, able to handle a fast-paced growth company environment
- Strong evidence of great customer service via phone, e-mail, fax or web modalities
- Must be patient and customer focused, demonstrating professionalism in stressful situations; Resourcefulness and high levels of emotional intelligence to identify obstacles and collaborate with others to discuss potential solutions
- Must demonstrate independent thinking and sound judgement skills not covered specifically in manuals or procedures
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicepatient assistancehigh-volume contact center experiencedocumenting in Salesforceorder fulfillmentMicrosoft OfficeOutlookTeamsWordExcel
Soft skills
verbal communicationwritten communicationflexibilityadaptabilitycustomer focusprofessionalismresourcefulnessemotional intelligenceindependent thinkingsound judgement
Certifications
high school diploma or equivalent
