IQVIA

Operations

• Provide Tier 2 support for Veeva applications (Veeva CRM, Vault, Network, Vault CRM), resolving escalated issues from Tier 1
• Ensure prompt ticket resolution for incidents and service requests
• Perform root cause analysis and ensure timely resolution of technical and operational issues
• Manage customer expectations and maintain strong client relationships through clear communication
• Document solutions, processes, and best practices for knowledge sharing
• Collaborate with internal teams and vendors for issue resolution and system improvements
• Monitor system performance and proactively identify areas for optimization
• Stay updated on Veeva product releases and industry best practices. Continuously develop skills to align with evolving business needs

Veeva Application Support and Services Analyst – Tier 2 Support, Operations

Software Engineer

• Under general supervision, responsible for developing and preparing high‑quality budgets and proposals for assigned customers
• Review Requests for Proposal (RFPs) to identify required information for proposal text and budget development
• Collaborate closely with the business development team to prepare and finalize submissions
• Develop proposal narratives and cost budgets for new proposals, re‑bids, change orders, and related documents
• Provide support and assistance to other Proposal Developers in the delivery of assigned business opportunities
• Revise or develop preliminary agreements and related budgets
• Ensure scope of work is clearly defined and budgets accurately reflect the agreed scope
• Perform quality control reviews and edits on proposal documents to ensure accuracy, consistency, and adherence to company standards
• Support the finalization and distribution of proposal documents to customers and relevant internal departments
• Update and maintain corporate systems and databases
• Participate in customer meetings where required to support proposal development activities

Proposal Developer I – Bioanalytical Services

Analyst

• Revise or develop contracts and related budgets, scope of work, and associated documentation.
• Work closely with the Project Management team and other internal stakeholders to develop and maintain study budgets that include all current and projected costs in alignment with study scope
• Spend the majority of time collaborating with Operations and Finance teams to update and revise study budgets, primarily using Excel
• Assist in the negotiation of legal contracting language using IQVIA Laboratories Global Contracting Policy, approved templates, and fallbacks
• Independently develop, review, and manage Agreements including Work Orders, GLSAs, and Change Orders
• Lead negotiations for assigned Agreements with moderate to high guidance and support
• Proactively follow up on outstanding contract and budget issues to meet internal and external deadlines while minimizing business and legal risk
• Provide accurate and timely updates on the status of contractual documents to management using required systems and tracking tools
• Act as the primary customer interface for medium to complex contracts, developing and maintaining strong customer relationships
• Assist and mentor peers, including providing pre‑submission review and approval of documents in line with Contract Management review guidelines, as assigned

Contract Analyst 1

Infrastructure Engineer

• System administration, monitoring, upgrading, maintenance, installation, setup, configuration, testing and deployment of systems within Windows, Linux, and Cloud environments.
• Ensure security hardening of systems and critical patches are being applied as necessary.
• Maintain security, Antivirus and business continuity strategies.
• Deploy and manage Solutions’ operating system including Windows and Linux Servers.
• Ensure the highest levels of applications and infrastructure availability.
• Design and Manage backup/Restore operation.
• Maintain and configure backup policies and redundancy strategies.
• Manage monitoring systems.
• Work closely with Clients and 3rd parties on infrastructure related planning and operation.
• Generate and create reports/Documents for clients.
• Manage Relationship with the Global Infrastructure teams.

Cloud & Infrastructure Engineer

Financial Planning and Analysis

• Forecasting & Planning collection, consolidation, and validation of financial inputs from C&EE countries during monthly forecast cycles.
• Coordinate the submission of key planning templates including: Monthly Forecast ELP (Estimated Landing Position) Operational Excellence, etc.
• Analyze variances between actuals, forecasts, and budgets, and provide commentary on key business drivers.
• Develop and maintain financial models to support scenario planning, sensitivity analysis, and long-range planning.
• Prepare monthly and quarterly performance reports for regional FP&A / Commercial leadership.
• Collaborate with country finance teams and business leaders to understand local market dynamics and ensure alignment with regional objectives.
• Drive continuous improvement in forecasting accuracy, reporting efficiency, and data quality.
• Support the implementation and optimization of FP&A tools and systems (e.g., Power BI, Snowflake).
• Ensure adherence to corporate financial policies, procedures, and internal controls.

Senior FP&A Analyst

• Supports the Centralized Monitoring Lead (CML) in the development of the fit-for purpose CM strategy by contributing to the identification of the relevant CM elements to be implemented for the study (Quality Tolerance Limits (QTL), Key Risk Indicators, data visualizations and Data Quality Assessments)
• Setup/Program QTL, KRI and Data Quality Assessments according to the study CMP
• Refresh the Centralized Monitoring Platform at predefined frequency to enable signal identification
• Generate and maintain the Centralized Monitoring Platform specifications document and file it in eTMF
• Review and understanding of protocol is key

Clinical Monitoring Analyst

Salesforce Developer

• Conduct and coordinate the configuration of software applications requiring advanced knowledge and developing business expertise
• Determine the requirements for custom applications and systems design specifications
• Use current programming languages to conduct a full range of programming tasks including program design, coding, debugging, and documentation for various general applications programs including data manipulation, input, and output routines
• Frequently work on program maintenance, error detection, and correction of existing codes and/or revisions to systems documentation
• Identify and implement root cause fixes to program, system, and/or applications errors
• Work collaboratively and efficiently across functional teams in a fast-paced environment, taking initiative on medium tasks under broad supervision.
• Understand and guide others on standards of engineering quality through source control, code reviews, continuous integration, and unit tests
• Help improve infrastructure and application development
• Provide input on the establishment of development best practices and standards for the organization
• Participate in regular formal and informal team sessions, like sprint-planning, refinement sessions, kick-offs, daily stand-ups, and retros
• Help continuously improve our CI/CD pipeline, as well as the tools and methods that the team uses, to provide as much value as possible, with high quality, for as little effort as possible
• Proactively share knowledge and produce “just good enough” documentation.

Director

• Performs various activities in support of process elaboration, design/mapping, documentation development, review, formatting, and revision for GDO.
• Support focuses on ensuring that good process design principles and appropriate documentation standards are consistently applied, that activities are consistently and efficiently coordinated and that deliverables are completed in a high quality and timely manner.
• Support may also be provided to coordinate audits and audit response processes and to ensure compliance with agreed CAPA due dates, as needed.
• In addition, the Process & QD Manager is in charge of coordinating GDO training assignments, Managed Information and cross-functional QD reviews (incl. representation of GDO in DEC).

Associate Director, Quality – Client Dedicated Process & QD Manager

Compliance

• Draft new informed consent forms for new studies and revise current informed consent forms
• Submit new studies to the Institutional Review Board (IRB) for approval
• Work with Research Coordinators to ensure all patient-facing material is available
• Enter study-specific information in internal FileMaker database
• Attend Phase I meetings and Site Initiation Visit meetings

Regulatory Affairs Coordinator

Research Analyst

• Perform monitoring and site management work to ensure that sites are conducting the study(ies) and reporting study data as required by the study protocol, applicable regulations and guidelines, and sponsor requirements
• Perform site monitoring visits (selection, initiation, monitoring and close-out visits) in accordance with contracted scope of work and regulatory requirements, i.e., Good Clinical Practice (GCP) and International Conference on Harmonization (ICH) guidelines
• Work with sites to adapt, drive and track subject recruitment plan in line with project needs to enhance predictability
• Administer protocol and related study training to assigned sites and establish regular lines of communication with sites to manage ongoing project expectations and issues
• Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations
• Manage the progress of assigned studies by tracking regulatory submissions and approvals, recruitment and enrollment, case report form (CRF) completion and submission, and data query generation and resolution
• Ensure copies/originals (as required) site documents are available for filing in the Trial Master File (TMF) verify that the Investigator's Site File (ISF) is maintained in accordance with GCP / ICH and local regulatory requirements
• Create and maintain appropriate documentation regarding site management, monitoring visit findings and action plans by submitting regular visit reports, generating follow-up letters and other required study documentation
• Collaborate and liaise with study team members for project execution support as appropriate
• If applicable, may be accountable for supporting development of project subject recruitment plan on a per site basis
• If applicable, may be accountable for site financial management according to executed clinical trial agreement and retrieve invoices according to local requirement.

Clinical Research Associate – Sponsor Dedicated

Sales

• Provide strategic leadership to a field-based sales team
• Leverage market insights, customer requirements, and market access dynamics to achieve and surpass business objectives
• Develop, implement, and execute both district and account-level plans
• Lead periodic district sales meetings designed to facilitate training
• Contribute to the planning and execution of annual business plans, employee training initiatives, and regular sales meetings
• Conduct routine field visits to coach, develop, and motivate sales representatives towards the achievement of sales goals
• Ensure compliance with promotional programs and appropriate use of promotional materials
• Review and approve expense reports and monitor adherence to company expense policies
• Maintain consistent and timely communication with the Project Lead/NSM and the client

District Sales Manager

• Provide strategic leadership to a field-based sales team
• Leverage market insights, customer requirements, and market access dynamics
• Conduct routine field visits to coach and motivate sales representatives
• Oversee performance evaluations, personnel issues, and disciplinary actions
• Ensure compliance with promotional programs and adherence to budgets
• Manage recruitment, interviewing, and selection of talent

Machine Learning Engineer

• Lead the design and development of ML applications across the product portfolio
• Provide architecture and shape coding standards
• Evangelize best practices for software engineering including design, development, and lifecycle maintenance
• Partner with multiple software engineering teams to encourage practices like code reusability, shared libraries, UX-driven design
• Guide the transformation of machine learning research domain expertise into viable prototypes
• Enable Machine Learning Engineers to build and train new production-grade algorithms
• Research and share current and emerging industry tools, techniques, and algorithms
• Collaborate with stakeholders, product managers, engineering managers, data scientists, and other engineers
• Understand and distill technical and business impacting variables into strategic and tactical choices
• Support multiple scrum teams across the product portfolio
• Work with external customers either as a consultant or as a solution Machine Learning Engineer
• Prepare and submit conference and journal articles

Senior Machine Learning Engineer

Client Partner

• Expand IQVIA’s Information Management footprint across Emerging Biopharma.
• Qualify and pursue new accounts, identifying key decision makers and positioning IQVIA’s value.
• Drive incremental revenue through new logos and portfolio expansion within existing accounts.
• Maintain a strong pipeline and consistently meet or exceed sales targets.
• Lead proposal development, presentations, and contract negotiations.
• Act as the primary technology thought partner for senior client stakeholders.
• Ensure satisfaction and delivery quality for assigned EBP accounts or segments.
• Leverage understanding of commercial operations, data management, analytics, CRM, and SaaS platforms.
• Apply consultative problem-solving skills to develop tailored solutions.
• Work closely with IQVIA Account Executives and Solution Sales teams to progress opportunities.

Technology Client Partner, Emerging BioPharma

• Educate and promote oncology therapeutics to key oncology stakeholders
• Convey complex clinical, diagnostic, and access information to customers
• Combine strong clinical and interpersonal skills to establish trust
• Define the patient’s unmet needs and align on solutions within the company framework
• Work closely with cross functional peers in a collaborative environment
• Develop customer specific pre- and post-call plans that include objectives, probes, and supporting approved materials

Veeva Application Support and Services Analyst – Tier 2 Support, Operations

Proposal Developer I – Bioanalytical Services

Contract Analyst 1

Cloud & Infrastructure Engineer

Senior FP&A Analyst

Clinical Monitoring Analyst

Salesforce Developer

Associate Director, Quality – Client Dedicated Process & QD Manager

Regulatory Affairs Coordinator

Clinical Research Associate – Sponsor Dedicated

District Sales Manager

District Sales Manager

Senior Machine Learning Engineer

Technology Client Partner, Emerging BioPharma

Oncology Overlay Sales Specialist