IQVIA

Call Center Representative

• Perform outbound calls to obtain appropriate information and document accurately
• Responsible for answering in-bound calls and assisting customers with pharmacy related services
• Maintain strict professionalism in all communication methods while providing efficient, courteous, and friendly service
• Contact insurance companies for benefit investigation and coverage eligibility
• Provide prior authorizations and appeals support
• Assist patients with the enrollment process for manufacturer and non-profit organization copay assistance programs
• Update job knowledge by participating in educational opportunities and training activities
• Work efficiently both individually and within a team to accomplish required tasks
• Maintain and improve quality results by adhering to standards and guidelines by meeting quality standards set forth by program KPI’s
• Report ADE’s according to program policy and guidelines
• Adhere to all HIPAA guidelines

Bilingual Care Manager – Patient Support Call Center

Account Manager

• Own and oversee end-to-end data management processes supporting IQVIA Digital's Measurement, Media OS, and Personalization Science product teams
• Manage a team of 2 individuals
• Experience managing and building teams; proven ability to manage up and manage down
• Build, broadens and deepens strategic client relationships within the Product and Advanced Analytics teams
• Partner with various internal key stakeholders to define data requirements to establish and scale data processes to help drive product adoption and performance
• Serve as the subject matter expert on IQVIA Digital data, products, and offerings in relation to the broader ecosystem
• Understand and translate technical data concepts into clear, actionable insights for cross-functional team members and stakeholders
• Ensure alignment and coordination between various IQVIA Digital product and client touch points; leverages feedback to improve established processes and future proof amidst shifting dynamics
• Investigates data anomalies, reviews trends and researches problems while handling and project managing data processes

Associate Director, Data Management, Product Partnerships

Director

• Serve as a senior operational liaison for strategic sponsor accounts, supporting governance, issue resolution, service planning, and growth initiatives.
• Support pre-award consultation, solution design, scope development, and bid defense preparation.
• Partner with Sponsors, Sites, Business Development, and Delivery teams to identify opportunities that increase clinician value.
• Participate in governance and strategic planning discussions that support service growth and operational transformation.
• Monitor industry trends, customer needs, decentralized clinical trial developments, and competitive activity to inform RRC growth strategy.
• Act as the primary RRC business representative for technology strategy and workflow enhancement initiatives.
• Partner with Product, Technology, System Architecture, and Operations teams to prioritize and implement technology improvements.
• Evaluate and operationalize solutions that improve efficiency, scalability, quality oversight, and stakeholder experience.
• Drive advancement of technology-enabled clinical trial solutions, including workflow automation, eSource, digital health, and operational management platforms.
• Develop standards, metrics, reporting frameworks, and governance processes that promote consistent use of tools, systems, and dashboards.
• Identify opportunities to leverage technology to reduce manual effort, improve visibility, and strengthen operational controls.
• Lead evaluation, design, and implementation of new RRC services and operational capabilities.
• Partner with leadership to define operational workflows, governance structures, implementation models, and success criteria for emerging offerings.
• Drive continuous improvement and Kaizen initiatives focused on scalability, productivity, quality, and customer experience.
• Identify opportunities for standardization across service lines, countries, clinician types, and delivery models.
• Develop operational playbooks, implementation frameworks, and best practices that enable sustainable global growth.
• Assess new business opportunities and emerging market needs to support long-term expansion of RRC capabilities.
• Provide centralized quality oversight across key RRC operations.
• Review quality metrics, issue trends, audit findings, and operational performance indicators to identify improvement opportunities.
• Support investigations, root cause analyses, and Corrective and Preventive Action (CAPA) activities.
• Collaborate with Quality and Compliance teams to ensure operational processes remain aligned with regulatory and internal quality expectations.
• Lead development, revision, and implementation of SOPs, work instructions, templates, and training materials.
• Provide guidance on complex operational challenges, escalations, and quality-related risks.
• Promote a culture of continuous improvement, accountability, and delivery excellence throughout the organization.
• Evaluate workload, utilization, productivity, quality, and customer satisfaction metrics.
• Support capacity planning, operational readiness assessments, and resource forecasting.
• Establish success measures and reporting frameworks for strategic initiatives and operational improvement efforts.
• Identify and communicate lessons learned and best practices throughout the organization.
• Support organizational readiness for growth through process optimization and business transformation initiatives.

Director, Research Clinicians

Medical Science Liaison

• Initiate scientific dialogue within the therapeutic area of neuromuscular diseases
• Work with Medical Relations and KOLs regarding investigator-initiated trials
• Serve as an internal medical and scientific resource responsible for developing strategic communications
• Share relevant scientific information internally from journal articles
• Support the use of client’s products through HCP advocacy development
• Develops and maintains strong scientific knowledge of the competitive landscape
• Present clinical data to healthcare professionals upon request
• Provide approved information to customers to ensure access to medical and scientific information
• Assist or lead regional speaker bureau or online training programs
• Support advisory events and attend medical congresses to develop relationships

Medical Science Liaison – Neuromuscular Rare Disease

• Initiate scientific dialogue within the therapeutic area of neuromuscular diseases
• Work with Medical Relations and KOLs regarding investigator-initiated trials
• Serve as an internal medical and scientific resource
• Develop strategic communications and materials supporting product information
• Support the use of client’s products through HCP advocacy development
• Present clinical data to healthcare professionals
• Provide approved information to customers
• Assist or lead regional speaker bureau or online training programs
• Attend medical congresses to develop relationships and present key data
• Represent the client at scientific congresses and/or advisory boards

• Initiate scientific dialogue within the therapeutic area of neuromuscular diseases
• Work with Medical Relations and KOLs regarding investigator-initiated trials
• Serve as an internal medical and scientific resource responsible for developing strategic communications
• Work with head of Professional Marketing & Relations to share relevant scientific information
• Support the use of client's products through HCP advocacy development
• Present clinical data to healthcare professionals including physicians and researchers
• Provide approved information to customers to ensure access to current medical and scientific information
• Assist or lead regional speaker bureau or online training programs
• Support advisory events and ensure accuracy of scientific and clinical data
• Attend medical congresses to build relationships and present key data
• Represent client at scientific congresses and/or advisory boards

• Provide compelling and effective sales presentations
• Plan and organize territory sales activities to drive launch success
• Maintain and update current and prospective target Prescriber profiles
• Maintain a professional image for Client and Client Products
• Participate in all required training and sales meetings

Neuromuscular Key Account Manager

Associate

• Support the setup, updating, and ongoing maintenance of internal systems, databases, tracking tools, timelines, and project plans with complete and accurate study‑specific information.
• Collaborate with cross‑functional stakeholders to ensure maintenance and regulatory activities are completed in line with timelines, budgets, and compliance requirements.
• Manage, utilize, and interpret various study dashboards to analyze data, monitor study metrics, and track compliance.
• Proactively identify risks, issues, and trends through data analysis and escalate appropriately.

Maintenance Associate

Software Engineer

• Build internal tools for quality and other similar metrics using various tools (Excel, Visual studio or any other platforms)
• Perform post production changes
• Provide suggestions and solutions to operational issues
• May interact with corporate team and CDM team members to negotiate timelines, responsibilities, and deliverables

Custom Function Programmer

Product Manager

• Drive the vision, strategy, development, and growth of a new digital community and engagement platform serving healthcare professionals.
• Develop and communicate a clear product vision, strategy, and roadmap aligned with business objectives.
• Define and prioritize Minimum Viable Product (MVP) requirements to support successful product launches.
• Translate customer needs, market insights, and business requirements into compelling user experiences.
• Establish, monitor, and optimize key performance indicators focused on user acquisition, engagement, retention, and growth.
• Partner with executive leadership to align product strategy with organizational goals and priorities.
• Conduct ongoing market, industry, competitive, and customer research to identify opportunities for innovation and differentiation.
• Develop product positioning, messaging, packaging, and pricing strategies.
• Design and execute go-to-market plans and growth initiatives that drive adoption and long-term engagement.
• Collaborate closely with product, engineering, project management, marketing, analytics, and business stakeholders throughout the product lifecycle.
• Support sales, business development, client engagements, and industry events as a product subject matter expert.
• Leverage user insights and data to inform product decisions and identify opportunities for future offerings and services.

Lead Product Manager

Manager

• Leads/contributes to the preparation of delegated study documents (e.g., Informed Consent Form, master Clinical Study Agreement etc), and external service provider related documents (specifications, study specific procedures, descriptions, presentations etc.)
• Maintains and facilitates interactions with internal functions and external functions including the CROs and other external service providers to ensure an efficient study delivery to time, costs and quality objectives.
• Contributes to the planning and conduct of internal and external meetings (e.g., Investigators’/Monitors’ meeting).
• Ensures the supply of Investigational product and study materials by liaising with Clinical Supply Chain or external service providers as appropriate.
• Proactively contributes to risk and issue identification, development of mitigation and/or action plans for identified risks and issues.
• Ensures that all study documents in scope of GSM’s responsibilities are complete and verified for quality in Trial Master File.
• Supports GSD and/or GSAD with budget management, such as external service provider invoice reconciliation.
• Adheres to global clinical processes, procedural documents, applicable Quality & Compliance manual documents and international guidelines such as ICH/GCP to ensure study is inspection ready at all times.
• Supports GSD and/or GSAD with overall project management as per agreed delegation.
• For outsourced studies, supports GSD and/or GSAD in management of the CRO Project Manager to ensure study delivery according to agreed timelines, budget and quality standards, while ensuring that the appropriate level of oversight of the CRO is maintained and documented throughout the lifecycle of the study, in accordance with Internal BioPharmaceuticals Clinical Operations Job Description relevant client's SOPs and guidelines (e.g., description of services and transfer of obligations)
• Take on assignments on non-drug project work in process improvements and/or leading improvement projects as discussed and agreed upon with their manager

Global Study Manager – Single Sponsor, Dedicated

• Provide advanced technical expertise to develop process methodology for the department to meet internal and external clients’ needs, across complex projects and studies.
• Plan and coordinate the development of integrated programming solutions, serving the full spectrum of statistical programming needs.
• Provide internal consulting services, including specifications and user needs analysis for complex project or client requirements.
• Perform the programming, testing, and documentation of statistical programs for use in creating statistical tables, figures, and listings.
• Program analysis datasets (derived datasets) and transfer files for internal and external clients.
• Program quality control checks for the source data and report data issues periodically.
• Interpret project level requirements and develop programming specifications for complex studies.
• Provide advanced technical expertise in collaboration with internal and external clients, independent project solution design.
• Fulfil project responsibilities at the level of technical team lead for single complex studies or group of studies.
• Directly communicate with internal and client statisticians and clinical team members to ensure appropriate understanding of requirements and project timelines.
• Estimate programming scope of work, manage resource assignments, communicate project status and negotiate project timelines for deliverables.
• Use and promote established standards, SOPs, and best practices.
• Provide training and mentoring to SP team members.

Principal Statistical Programmer – FSP

• Delivering against territory sales targets using data-led insights
• Building and executing strategic account plans aligned to business priorities
• Identifying and engaging key stakeholders, including Speech & Language Therapists
• Delivering high-quality dysphagia training and supporting prescribing conversion
• Managing key pricing agreements and optimising promotional investment
• Acting as a trusted partner across healthcare settings, influencing change

Dysphagia Account Manager

Data Engineer

• Build and maintain curated data layers and data sources
• Develop and optimize SQL- and Python-based transformations in Snowflake
• Troubleshoot data quality issues originating from upstream pipelines
• Validate incoming datasets and ensure accuracy, completeness, and consistency
• Design and manage analytics-ready data models and tables to support reporting and dashboards
• Serve as a key point of contact for reporting data layers

Data Engineer, Data Operations

• Provide compelling and effective sales presentations (individual, one-on-one, in-services, promotional programs) that drive territory success
• Plan and organize territory sales activities to drive launch success
• Maintain and update current and prospective target Prescriber profiles
• Keep current with market knowledge and competitive products
• Maintain a professional image for Client and Client Products
• Participate in all required training and sales meetings
• Make complete, accurate and timely submission of all timekeeping, call activity, expense reports, and sample activity when applicable