IPL Schoeller

Supply Chain

• Develop and execute on sales strategies aligned with company goals and supply chain solutions market opportunities.
• Drive and execute on a customer-centric culture whilst delivering operational efficiency and commercial excellence.
• Lead, mentor, and manage a team of Key Account Managers throughout Europe to drive and deliver growth and profitability in the market segment to exceed targets.
• Identify and capitalise on new market opportunities, strategic partnerships, and key account growth while expanding existing customer relationships.
• Oversee key account acquisitions, negotiations, pricing strategies, and contract management.
• Collaborate with cross-functional teams (e.g., R&D, operations, customer service, supply chain) to deliver integrated solutions.
• Run the business based of facts and managing actively the KPI dashboard.
• Monitor market trends, customer needs, and competitor activity to drive informed decision making relating to strategic direction including an active management of the current portfolio, and proposing the addition of new product based on a solid business plan.
• Ensure accurate sales forecasting, pipeline management, and reporting using CRM tools.
• Foster a unified team culture while retaining key talent and customer relationships.
• Represent the company at industry events, trade shows, and client meetings.

Sales Director, Supply Chain Solutions

Solutions Engineer

• Manage and grow a portfolio of high-value key accounts across logistics solutions markets (e.g., food, beverage, personal care, industrial, pharma).
• Develop and execute strategic account plans aligned with customer needs and company objectives.
• Act as the primary point of contact for key clients, ensuring exceptional service and satisfaction.
• Collaborate with internal teams (R&D, production, quality, logistics) to deliver customized packaging solutions.
• Lead commercial negotiations, including pricing, contracts, and service agreements.
• Monitor market trends, competitor activity, and regulatory developments to identify new opportunities.
• Drive sustainability initiatives by advising clients on recyclable, biodegradable, and lightweight packaging options.
• Coordinate packaging trials, product launches, and technical support with cross-functional teams.
• Track and report on account performance, sales forecasts, and KPIs using CRM tools.
• Represent the company at industry events, trade shows, and client meetings.

Key Account Manager, Supply Chain Solutions

Customer Support

• Serve as the first point of contact for customer inquiries, orders, and complaints via phone, email, and online platforms.
• Process customer orders accurately and efficiently using ERP systems, ensuring timely delivery and adherence to agreed SLAs.
• Monitor and manage order status, proactively communicating any delays or issues to customers.
• Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
• Maintain accurate customer records and documentation.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
• Support continuous improvement initiatives to enhance customer service processes.
• Ensure compliance with company policies, industry regulations, and quality standards.

Customer Service, EDI

Customer Service Representative

Human Resources

• Lead and manage daily HR operations to ensure efficient procedures and processes are followed.
• Contribute and implement HR policies and procedures that align with company goals, legislative and industry regulations.
• Oversee talent acquisition processes, including recruitment, interviewing, and onboarding of new employees.
• Manage employee relations to address concerns, foster a positive work environment, and ensure employee satisfaction.
• Utilize HR metrics and analytics to assess performance and develop data-driven HR strategies.
• Collaborate & support management to develop a robust talent pipeline
• Facilitate performance management processes, including goal setting, performance reviews, and feedback mechanisms.
• Act as the primary point of contact for escalated HR issues and challenges; support managers in resolving complex employee relations issues and provide guidance on handling sensitive matters.
• Identify areas for improvement in HR processes, tools, and practices; ensuring alignment with the division Input & support Global/Regional HR Projects as required.

Sales Director, Supply Chain Solutions

Key Account Manager, Supply Chain Solutions

Customer Service, EDI

Customer Service Representative

Customer Service Representative

HR Manager