IPL Schoeller

Customer Support

• Serve as the first point of contact for customer inquiries, orders, and complaints via phone, email, and online platforms.
• Process customer orders accurately and efficiently using ERP systems, ensuring timely delivery and adherence to agreed SLAs.
• Monitor and manage order status, proactively communicating any delays or issues to customers.
• Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
• Maintain accurate customer records and documentation.
• Resolve customer complaints and issues promptly, escalating when necessary.
• Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
• Support continuous improvement initiatives to enhance customer service processes.
• Ensure compliance with company policies, industry regulations, and quality standards.

Customer Service Representative

Human Resources

• Lead and manage daily HR operations to ensure efficient procedures and processes are followed.
• Contribute and implement HR policies and procedures that align with company goals, legislative and industry regulations.
• Oversee talent acquisition processes, including recruitment, interviewing, and onboarding of new employees.
• Manage employee relations to address concerns, foster a positive work environment, and ensure employee satisfaction.
• Utilize HR metrics and analytics to assess performance and develop data-driven HR strategies.
• Collaborate & support management to develop a robust talent pipeline
• Facilitate performance management processes, including goal setting, performance reviews, and feedback mechanisms.
• Act as the primary point of contact for escalated HR issues and challenges; support managers in resolving complex employee relations issues and provide guidance on handling sensitive matters.
• Identify areas for improvement in HR processes, tools, and practices; ensuring alignment with the division Input & support Global/Regional HR Projects as required.

HR Manager

• Act as trusted advisor to the VP Commercial and Commercial leadership teams globally
• Translate commercial strategy and business priorities into actionable people plans
• Support the business in improving commercial performance, productivity, and organisational effectiveness
• Challenge and influence leaders constructively using data, insight, and commercial understanding
• Support redesign of the commercial operating model where required
• Assess organisational effectiveness, role clarity, spans and layers, and decision-making effectiveness
• Drive simplification, accountability, and alignment across commercial teams
• Partner with leadership during restructuring, integration, and change initiatives
• Drive a high-performance culture with clear accountability and measurable outcomes
• Use workforce and performance data to identify capability gaps and improvement opportunities
• Identify critical commercial capability gaps impacting business performance
• Partner with leaders to strengthen succession pipelines and internal mobility
• Support development of sales leadership capability and management effectiveness

Senior HR Business Partner – Commercial

Procurement

• Provide Strategic Procurement Leadership – through the development and execution of a comprehensive procurement strategy ensuring an alignment with business goals whilst delivering spend optimization and value add.
• Category and Supply Chain Strategy - Lead strategic procurement and subsequent categories, ensuring alignment with business and operational needs. Support long-term success by developing policies, processes, and systems that enhance procurement and category capabilities.
• Supplier Relationship and Risk Management - Build and maintain strategic supplier partnerships to drive value and ensure compliance standards are met. Assess supply chain risks and develop resilient strategies to safeguard business continuity at minimal cost.
• Cost Management and Financial Oversight – Monitor procurement category spend, strategically source and negotiate contracts, optimize the supply chain delivery to achieve financial targets and efficiencies.
• Sustainability and Compliance - Integrate sustainable procurement practices, including GHG emissions assessment and environmentally responsible sourcing. Ensure compliance with labor, safety, environmental, and trade regulations across procurement activities to support IPL’s sustainability goals.
• Stakeholder Collaboration - Collaborate with Supply Chain, Operations, and cross-functional teams to align procurement frameworks and priorities with business needs. Facilitate communication across teams to implement changes and drive improvements effectively.
• Team Leadership and Development - Lead, coach, and mentor direct reports to foster high performance and continuous improvement. Conduct regular performance reviews and ensure team alignment with organizational values and objectives.
• Performance Monitoring and Continuous Improvement – Establish and monitor KPIs to measure procurement category effectiveness and efficiency, establish protocols for corrective action and feedback. Drive continuous improvement initiatives and ensure the highest data integrity standards to support procurement operations and the decision-making process.

Procurement Director – Europe

Business Development Rep

• Identify and evaluate non‑agriculture market opportunities for Bulk RTP across targeted sectors.
• Prioritize opportunities in industries such as food processing, protein and poultry processing, industrial manufacturing, recycling, and automotive supply chains.
• Conduct market research and industry analysis to uncover new Bulk RTP applications.
• Generate, qualify, and advance a strategic pipeline of Bulk RTP opportunities.
• Engage prospective customers, distributors, and industry partners to validate use cases and commercial potential.
• Position Bulk RTP solutions to replace wood bins, metal containers, and single‑use packaging.
• Partner with Engineering and Operations to assess product fit, specifications, and manufacturing feasibility.
• Support decisions related to production location, capacity, and operational readiness for new markets.
• Contribute to new product and application development efforts.
• Support go‑to‑market strategies, including product positioning, customer targeting, and commercialization plans.
• Monitor competitive offerings, pricing trends, and emerging technologies in reusable and plastic packaging.
• Collaborate cross‑functionally to align business development initiatives with company growth objectives.

Business Development Manager

Sales Operations Manager

• Design, implement, and continuously improve sales processes, tools, and workflows.
• Drive CRM adoption, data accuracy, reporting standards, and process discipline.
• Develop and analyze sales reports, forecasts, KPIs, and dashboards to support decision‑making.
• Provide actionable insights to sales leadership based on performance and trend analysis.
• Coordinate pricing, quotations, and contract processes with Sales, Finance, and Commercial teams.
• Support onboarding and enablement of new sales team members.
• Serve as a key liaison between Sales, Production, Supply Chain, Logistics, and Customer Service.
• Support lead time management, capacity alignment, and customer expectations.
• Lead or support initiatives such as new product launches, territory planning, and customer segmentation.
• Drive continuous improvement initiatives across the sales function.

Risk

• Implementing, maintaining and updating our risk management process
• Examine business activity to identify the risks facing the business
• Collect and analyse data on internal and external factors related to business activity to identify risk, then summarise this information in a risk register or other formal way to define the organisation's risk profile
• Analysing the financial impact when risks occur
• Performance of risk assessments and risk evaluation
• Providing strategic advice in regards to implementation of risk management methodologies
• Delivery of the ongoing self assessment of risk management processes and procedures, scoping, agreeing and implementing improvements as required
• Reporting on risk to the relevant stakeholders ensuring
• Individuals understand their accountability for individual risks
• Educating employee on risk awareness
• Assessing the adequacy of insurance policies to address business risks
• Analysing and documenting external risks posed by corporate governance stakeholders
• Review, assess and report significant risks and issues identified or reported by the business in line with the incident management process Support with the development of management plans and policies for projects

Risk Manager

Account Manager

• Serve as the primary commercial contact for assigned accounts, providing proactive, high-touch service.
• Build and maintain relationships with procurement, packaging, and supply chain stakeholders.
• Lead customer-facing activities including business reviews, pricing discussions, and product line or development reviews.
• Monitor customer scorecards, OTIF performance, and compliance requirements; drive internal service improvements.
• Develop and execute annual strategic account plans aligned with IPL Schoeller’s Large Format Packaging strategy.
• Identify and secure growth opportunities across existing and new accounts, including customer conversions.
• Manage forecasts, demand trends, and sales pipelines in partnership with Sales Operations, Customer Service, and Supply Chain.
• Support pricing strategy through quote preparation, margin analysis, and execution of approved pricing actions.
• Collaborate with Operations, Engineering, Supply Chain, Finance, and Customer Service to ensure customer requirements are met.
• Coordinate cross-functional efforts for new product introductions, engineering changes, and packaging updates.
• Partner with the Senior Sales Director on forecasting, budgeting, and executive reporting.
• Utilize ERP and CRM systems to manage opportunities, quotes, and performance reporting.
• Track customer KPIs, market trends, and competitive activity to inform strategic recommendations.

Key Account Manager – Large Format Packaging

• Own day‑to‑day account management and customer engagement
• Execute strategic account plans to drive revenue, margin, and distribution growth
• Identify new opportunities through assortment optimization and SKU rationalization
• Manage forecasts, pricing activities, and sales pipelines
• Partner cross‑functionally to support service levels, new product launches, and continuous improvement
• Leverage CRM/ERP tools to track performance, KPIs, and opportunities