Customer Service Representative

IPL Schoeller

Customer Service Representative managing inquiries and orders for IPL Schoeller. Handling customer complaints and collaborating with internal teams for customer satisfaction.

Posted 5/29/2026full-timeShelbyville • Kentucky • 🇺🇸 United StatesMid-LevelSenior💰 $54,104 - $81,156 per yearWebsite

Tech Stack

Tools & technologies

ERPOracle

About the role

Key responsibilities & impact

Serve as the first point of contact for customer inquiries, orders, and complaints via phone, email, and online platforms.
Process customer orders accurately and efficiently using ERP systems, ensuring timely delivery and adherence to agreed SLAs.
Monitor and manage order status, proactively communicating any delays or issues to customers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Maintain accurate customer records and documentation.
Resolve customer complaints and issues promptly, escalating when necessary.
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards.

Requirements

What you’ll need

Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account IPL Schoeller Website LinkedIn All Job Openings 1001 - 5000 employees 🤝 B2B 🏢 Enterprise B2B
Enterprise IPL Schoeller is a global provider of sustainable reusable packaging and circular supply-chain solutions. With 26 production facilities across North America, the United Kingdom and Europe, the company designs, manufactures and deploys reusable and recyclable packaging systems that help customers reduce waste, close material loops and decarbonize logistics. IPL Schoeller emphasizes technology, innovation and collaboration to deliver B2B packaging solutions for industrial and retail supply chains while promoting safety, learning and responsible sourcing across its operations. Customer Service Representative 🔥 31 minutes ago 🏢🏡 Shelbyville – Hybrid 💵 $54.1k - $81.2k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💝 Customer Support Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Serve as the first point of contact for customer inquiries, orders, and complaints via phone, email, and online platforms.
Process customer orders accurately and efficiently using ERP systems, ensuring timely delivery and adherence to agreed SLAs.
Monitor and manage order status, proactively communicating any delays or issues to customers.
Collaborate with production, logistics, and sales teams to ensure customer requirements are met.
Maintain accurate customer records and documentation.
Resolve customer complaints and issues promptly, escalating when necessary.
Track and report on KPIs such as order accuracy, response time, customer satisfaction scores, and complaint resolution rates.
Support continuous improvement initiatives to enhance customer service processes.
Ensure compliance with company policies, industry regulations, and quality standards. 🎯 Requirements
Minimum of a high school diploma; a diploma/Assoc. Degree (HND) in Business, Supply Chain, or a related field will be advantageous.
Strong written and verbal communication skills.
Proficiency in Microsoft Office Suite and experience with ERP systems (e.g., SAP, Oracle, or similar).
Excellent organizational and time management skills.
Ability to work independently and as part of a team. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

ERP systemsorder processingKPI trackingcustomer record managementcomplaint resolution

Soft Skills

communication skillsorganizational skillstime managementteamworkproblem-solving

Certifications

high school diplomadiplomaAssociate Degree