iPiD

DevOps Engineer

• Own end-to-end deployment of the product on Kubernetes, including rollout, rolling updates, rollback, scaling, and pause/resume of releases using Kubernetes Deployment primitives that provide declarative updates for Pods and ReplicaSets.
• Ensure product health and reliability through monitoring, logs, traces, dashboards, and SLOs/SLIs with error budgets to guide risk decisions and prioritization.
• Provide customer-facing technical operations — assist customers managing on-prem deployments; deliver technical assistance and health assurance for hosted deployments — acting as the technical lead for customer escalations.
• Maintain per-customer environment knowledge — architecture, configurations, requirements, and customizations.
• Govern configuration consistency across customers and environments using configuration management and GitOps-style single-source-of-truth to reduce drift and enforce compliance automatically.
• Drive continuous operational improvement by codifying resolutions, root causes, and best practices into a knowledge base, automation, and runbooks.
• Partner cross-functionally with Engineering, Product, and Operations teams to support production readiness, release planning, user acceptance testing (UAT), and production go-live sign-off.

Customer Reliability Engineer

Financial Planning and Analysis

• Own the monthly, quarterly, and annual management reporting process.
• Prepare executive reporting packs and performance reviews for leadership and Board meetings.
• Ensure accuracy, completeness, and timeliness of management information.
• Perform detailed variance analysis against budget, forecast, prior periods, and strategic targets.
• Develop clear narratives and recommendations to explain business performance.
• Own and maintain KPI reporting and performance measurement processes across the business.
• Develop and maintain executive dashboards covering financial, commercial, operational, and product metrics.
• Monitor key business indicators including revenue growth, customer performance, gross margin, transaction volumes, cost drivers, and profitability.
• Ensure consistent KPI definitions and reporting standards across the organisation.
• Identify reporting gaps and implement improvements to increase visibility and accountability.
• Partner with Commercial, Product, Operations, Customer Success, and Leadership teams to support performance management and decision-making.
• Translate complex financial and operational data into actionable business insights.
• Support business case development, investment analysis, and strategic initiatives.
• Identify trends, risks, opportunities, and performance improvement initiatives.
• Provide actionable insights that enable data-driven decision-making across the business.
• Support annual budgeting, forecasting, and long-range planning processes.
• Develop financial models and scenario analyses to support strategic decisions.
• Track business performance against plans and identify emerging risks and opportunities.
• Assist management in understanding the financial implications of operational and strategic decisions.
• Partner with Finance, Operations, and Technology teams to improve data quality and reporting reliability.
• Drive automation and scalability of reporting processes.
• Improve reporting controls, governance, and documentation.
• Help establish best practices for data management, reporting, and performance analysis.

Finance Business Partner – Reporting, Insights

Implementation Specialist

• Support sales team in client-facing pre-sales activities, acting as a trusted partner to prospects.
• Assist in preparing demos, presentations, and technical documentation to help secure client sign-ups.
• Collaborate with senior specialist to understand client requirements and translate them into actionable solutions.
• Assist in the implementation of iPiD’s solutions, ensuring smooth onboarding and integration for clients.
• Work with clients to gather requirements and support technical setup, focusing on APIs and workflows.
• Coordinate with Technology and Product teams to support integration tasks and troubleshoot basic issues.
• Document lessons learned and contributed to internal knowledge-sharing resources.
• Serve as a primary point of contact for clients post-implementation, fostering long-term relationships and client satisfaction.
• Deliver ongoing training, enablement sessions, and best-practice guidance to help clients maximize the value of iPiD’s solutions.
• Monitor client usage data and feedback to identify pain points, opportunities for improvement, and potential expansion.
• Proactively identify and escalate client issues or risks to senior team members before they impact client experience.
• Support retention and advocacy efforts by ensuring clients achieve measurable success with iPiD’s solutions.

Implementation, Customer Success Specialist

Sales

• Play a key role in driving business growth by identifying and securing new opportunities across the Americas
• Accelerate business development and expand the presence on the U.S. West Coast
• Build strategic relationships and open new markets
• Deliver revenue growth within the cross-border payments industry
• Collaborate closely with cross-functional teams
• Help shape the commercial strategy and strengthen customer partnerships
• Drive sustainable growth across the region

Sales Director – Americas

Growth Marketing

• Outbound prospecting systems — building and running targeted outbound motions against ICP data, using outbound tools and our growth stack
• First-touch experience — triaging and qualifying inbound leads, with first touch engagement on prospect conversation; they’re the first person a client talks to at iPiD
• Pipeline data & visibility — full ownership of deal logging, stage accuracy, and pipeline hygiene in Pipedrive
• Field marketing — event logistics end to end, turning pre- and post-event and conference activity into pipeline follow-up

Growth Specialist

Product Manager

• Product design and pipeline management: lead the development of enhancements for iPiD's Global Validate service, specifically in building out integrations to new countries and data providers
• Feature and enhancement delivery: collaborate with both business development and engineering stakeholders to deliver enhancements to our API products that optimize processes and/or bring customer delight;
• Data analysis and mapping: run analyses of performance data and international payment schemes towards insights, improvements and opportunities;
• Reports Generation and Client Support: champion the product both internally and externally through the regular monitoring and review of products and client relationships
• Cross-functional alignment: working closely respectively with departments, such as business development, engineering, operations and communications, to market and deliver the product to its full strength