Customer Reliability Engineer

iPiD

Customer Reliability Engineer ensuring the reliability of iPiD's production platforms in a fintech environment. Overseeing deployments and incident management while enhancing platform resilience.

Posted 7/24/2026full-timeRemote • 🇷🇴 RomaniaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Kubernetes deployment, configuration management, and customer technical operations, ensuring product reliability and operational excellence in regulated environments. Proficient in automation and CI/CD practices to enhance efficiency and support cross-functional collaboration.

Highest-signal resume keywords

Kubernetes DeploymentInfrastructure As CodeCI/CD Pipeline ManagementCustomer Technical OperationsConfiguration Management

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Hard Skills

KubernetesHelmTerraformAnsibleLinuxScriptingAutomationMonitoringError BudgetsProduction Readiness

Soft Skills

Customer EngagementEscalation LeadershipCross-Functional Collaboration

Tools & Technologies

GitOpsCloud-Native SecurityDashboardsRunbooks

Industry Keywords

FintechFinancial ServicesRegulated Environment

Tech Stack

Tools & technologies

AnsibleCloudKubernetesLinuxTerraform

About the role

Key responsibilities & impact

Own end-to-end deployment of the product on Kubernetes, including rollout, rolling updates, rollback, scaling, and pause/resume of releases using Kubernetes Deployment primitives that provide declarative updates for Pods and ReplicaSets.
Ensure product health and reliability through monitoring, logs, traces, dashboards, and SLOs/SLIs with error budgets to guide risk decisions and prioritization.
Provide customer-facing technical operations — assist customers managing on-prem deployments; deliver technical assistance and health assurance for hosted deployments — acting as the technical lead for customer escalations.
Maintain per-customer environment knowledge — architecture, configurations, requirements, and customizations.
Govern configuration consistency across customers and environments using configuration management and GitOps-style single-source-of-truth to reduce drift and enforce compliance automatically.
Drive continuous operational improvement by codifying resolutions, root causes, and best practices into a knowledge base, automation, and runbooks.
Partner cross-functionally with Engineering, Product, and Operations teams to support production readiness, release planning, user acceptance testing (UAT), and production go-live sign-off.

Requirements

What you’ll need

5+ years of experience in infrastructure, DevOps, or Site Reliability Engineering roles, ideally within fintech, financial services, or another regulated environment
Hands-on experience with Kubernetes and Helm in production.
Infrastructure as code and configuration management — Terraform, Ansible, or equivalent.
Experience creating and maintaining CI/CD pipelines.
Linux and cloud-native security fundamentals.
Strong coding and scripting skills with a focus on automation and efficiency.
Customer technical operations — enterprise customer engagement, escalation leadership.
Must be legally authorized to work in the country where the role is based without requiring current or future visa sponsorship.
**Nice to Have**
Modern software development knowledge will have an advantage
Experience working in a globally distributed start-up or high-growth environment

Benefits

Comp & perks

Meaningful Impact – Play a key role in shaping the future of trusted cross-border payments and fraud prevention, helping solve critical challenges for financial institutions and businesses worldwide.
Learn from experienced industry leaders – Join a team with deep expertise across payments, fintech and technology, and gain exposure to global customers and markets .
Ownership & Growth – Join a fast-growing global fintech where your contributions are visible and valued, with the opportunity to participate in our Employee Stock Option Plan (ESOP) and share in our long-term success.