Represent Investment Property Group in a positive and professional manner at all times
Work alongside the Community Manager to ensure daily activities, resources of the property, and operational tasks are handled efficiently
Oversee rent collections, maintain accurate ledgers, manage follow-up on delinquent accounts, and coordinate eviction proceedings as necessary
Assist with the application and leasing process for new move-ins and renewals and waitlist management
Conduct daily property walks to inspect common areas, ensuring they are clean, safe, and well-maintained; document findings and take appropriate corrective action
Perform annual or more frequent inspections of units and follow ups; document findings and take appropriate corrective action
Meet with and respond to resident concerns, requests, and complaints
Maintain a high level of professionalism, integrity and respect when interacting with residents, team members, vendors, and community stakeholders
Attend and participate in professional activities, meetings, organizations, and regulatory agency meetings or inspections
Willing and able to assist at properties nearby as needed
Requirements
1+ years’ experience as an assistant manager at a manufactured housing or multifamily community of 100+ units
Strong interpersonal skills with the ability to foster positive relationships with residents and collaborate effectively with team members
Exceptional time management and problem-solving skills
Ability to handle conflict resolution, complaints, and provide a high level of customer service tailored to the community demographic
Experience with rent collection and delinquency management
Ability to identify areas for improvement and offer suggestions to improve efficiency, productivity, and profitability of the property
Ability to deliver excellent customer service, including responsiveness to tenant needs and community engagement
Strong verbal and written communication skills to interact with tenants, contractors, and local authorities
Marketing and sales skills to promote vacant units and maintain high occupancy rates
A positive attitude
Must have a valid driver's license
Skilled at and comfortable with adapting to changing priorities while ensuring residents feel heard and supported