Intus Care

Product Marketing

• Lead the strategic launch and lifecycle marketing for your assigned product(s).
• Act as the primary project owner for product launches, creating and managing the cross-functional roadmap.
• Establish and maintain the "connective tissue" between departments.
• Develop and refine differentiated messaging that resonates with complex healthcare personas.
• Design and execute full-funnel campaigns, from top-of-funnel thought leadership to bottom-of-funnel sales tools.
• Equip the sales and account management teams with internal playbooks, pitch decks, battle cards, ROI calculators, etc.
• Conduct deep-dive research on the PACE landscape, regulatory shifts, and the competitive landscape.
• Work with Client Delivery and Account Management to showcase powerful testimonials, case studies, and proof points.

Senior Product Marketing Manager

Customer Success Manager

• Develop and execute the Client Success strategy aligned with organizational goals.
• Champion a client-first philosophy to drive client satisfaction, retention, and expansion.
• Partner closely with Product, Implementation, Support, Commercial, and Training teams to ensure a unified client experience.
• Establish departmental KPIs, reporting cadences, and dashboards that measure success and guide decision-making.
• Represent client trends and insights to executive leadership, influencing roadmaps and business priorities.
• Lead, mentor, and grow a team of Client Success Managers (CSMs), Senior CSMs, and other success-focused roles.
• Create a high-performance culture grounded in ownership, collaboration, and continuous improvement.
• Oversee hiring, onboarding, skills development, coaching, and performance evaluations.
• Ensure consistency, quality, and scalability in client interactions and processes.
• Own the end-to-end post-implementation client lifecycle, including onboarding transitions, adoption and retention.
• Establish standardized playbooks, workflows, success plans, and client-facing materials to ensure consistent delivery.
• Ensure CSMs proactively monitor health metrics and mitigate risks to client satisfaction and retention.
• Oversee business reviews, health checks, and long-term value realization strategies.
• Drive operational excellence by eliminating friction, improving processes, and strengthening cross-team coordination.
• Act as senior point of escalation for complex client issues, partnering internally to drive timely resolution.
• Use data and insights to demonstrate ROI, influence strategic conversations, and elevate the client’s voice.
• Ensure clients receive the training, resources, and support needed to fully integrate our products into their workflows.
• Partner with Account Management to prepare for renewals, expansions, and executive presentations.
• Collaborate with Implementation on seamless handoffs and readiness for ongoing adoption.
• Partner with Product and Engineering to surface client insights, feature requests, and prioritization needs.
• Work with Support to ensure ticket trends, pain points, and workflow improvements feed into broader success strategies.
• Align with Marketing and Commercial teams on case studies, storytelling, messaging, and product positioning.

Director, Client Success

User Researcher

• Lead and own end-to-end UX research across multiple product areas, from planning and recruitment through synthesis, storytelling, and delivery of insights
• Act as a strategic research partner to Product Design, Product Management, and Engineering, shaping research direction and influencing product and roadmap decisions
• Plan and execute a balanced mix of qualitative and quantitative research methods, both in-person and virtual, including interviews, usability testing, surveys, and field studies, to inform complex design and product decisions
• Combine qualitative research with product analytics and telemetry data (e.g., Amplitude) to identify usage patterns, validate assumptions, and uncover opportunities to improve the user experience
• Define, track, and evolve UX metrics that measure experience quality and product effectiveness, including translating NPS and customer feedback into actionable insights and signals of success
• Synthesize research findings into clear, actionable insights tied to user needs, business outcomes, and product strategy; communicate results through compelling narratives that drive alignment and action
• Create, maintain, and evolve user flows, journey maps, and personas to deepen understanding of user behaviors and problem spaces and guide design and product decisions
• Partner closely with Product Design to develop, test and validate design concepts early and often, including lo-fidelity designs, prototypes, and end-to-end experiences, before and after launch
• Establish and continuously improve research processes, tools, and standards that scale with the organization while maintaining speed and quality
• Champion the user perspective across teams, ensuring research insights and UX metrics are embedded throughout the product development lifecycle

Senior UX Researcher

Operations

• Own operational oversight of IntusCare’s population health, utilization management, and compliance clinical service delivery workflows, ensuring consistent, high-quality execution across customers.
• Develop and continuously improve scalable processes, playbooks and performance expectations for service delivery
• Monitor team productivity, workload allocation and operational effectiveness, identifying bottlenecks and driving improvements
• Partner closely with the CPHO to ensure day-to-day execution aligns with strategic priorities
• Set clear goals and operational KPIs for individual and team performance
• Create operating cadence (weekly/monthly) to keep execution on-track and visible
• Act as a key liaison between Population Health / Clinical Operations and Product + Engineering
• Translate operational utilization management, compliance and population health needs into clear requirements (workflows, user stories, specs, business rules)
• Support requirements gathering, prioritization discussions, and functional review sessions
• Ensure clinical workflows and operational needs are understood and reflected in product roadmap execution
• Represent the CPHO and service functions in internal meetings and select external stakeholder conversations as needed
• Communicate clearly and credibly with clinical and operational stakeholders at customer organizations (especially PACE leaders)
• Support relationship-building and ongoing partnership across customers and industry stakeholders
• Translate strategic initiatives into a practical transformation roadmap (people, process, and tools)
• Drive operational change management: testing, implementation, adoption, and reinforcement
• Bring a systems mindset to scaling: identifying what must be standardized vs. tailored by customer

Head of Clinical Transformation – Operations

Data Engineer

• Provide end-to-end ownership of a legacy population health analytics product, with a primary focus on backend data pipelines and full responsibility for the associated full-stack application
• Own, operate, and maintain a production analytics product, including data ingestion, transformation, orchestration, and the user-facing application
• Build, maintain, and debug backend data pipelines using Airflow, Python (Pandas, Selenium), Snowflake, dbt, and Airbyte, with a strong emphasis on data quality, reliability, and performance
• Take full-stack responsibility for the analytics application, including backend services (Node.js) and frontend components (React)
• Handle all bug fixes, operational issues, and production incidents for the product, developing deep understanding of system behavior and failure modes
• Investigate data quality issues, pipeline failures, and application-level defects, and implement durable, well-reasoned fixes
• Make pragmatic improvements to legacy codebases across the stack, balancing delivery speed, correctness, and maintainability
• Communicate clearly about system health, root causes, and technical tradeoffs with teammates and stakeholders

Data Engineer – Support

Full-stack Engineer

• Design, build, and maintain common backend services and APIs consumed by multiple product teams.
• Develop foundational platform capabilities, including: Authentication and authorization services, Data access and abstraction layers, Eventing, messaging, and integration frameworks, Configuration management, feature flags, and tenant-aware services.
• Build internal libraries, SDKs, and tooling that improve developer productivity and consistency.
• Design platform services with high availability, scalability, and fault tolerance in mind.
• Work cross-functionally with Product Engineering teams to identify cross-cutting needs and abstract them into reusable platform services.
• Provide reference implementations or integration examples to help downstream teams adopt platform services.

Software Engineer, Platform Team

• As a Software Engineer on the Platform Team, you will help design and build core platform services and shared capabilities used across multiple product teams.
• This includes foundational APIs, data access services, integration frameworks, and internal developer tooling.
• Collaborate closely with Senior Platform Engineers, Product Engineering teams, and DevOps/SRE to ensure our platform is scalable, reliable, secure, and easy to build on while actively adopting modern AI-powered engineering workflows.
• Ensure platform services are well-documented, versioned, backward compatible, and easy to adopt.
• Build internal libraries, SDKs, and tooling that improve developer productivity and consistency.
• Design platform services with high availability, scalability, and fault tolerance in mind.
• Partner with SRE and DevOps teams to identify and remediate systemic reliability and performance issues.

Senior Engineer

• Design, build, and own ETL pipelines that extract, transform, validate, and load healthcare data from external sources into our platform using Python and SQL.
• Implement robust data quality checks and monitoring to ensure migrations are accurate, complete, and repeatable, with particular attention to edge cases and long‑tail records.
• Handle a mix of one‑off data requests and long‑lived, reusable data flows, making thoughtful tradeoffs between quick scripts and durable systems.
• Collaborate with product, implementation, and support teams to diagnose and resolve customer data issues, often working from real tickets and real timelines.
• Contribute to internal standards, templates, and tools that make future migrations faster and more reliable across customers.
• Participate in code reviews and technical discussions with peers, bringing prior experience and good judgment rather than relying on close day‑to‑day mentorship.

Software Engineer, Data Migrations – Healthcare

• Serve as a Sr. Data Engineer for the Migrations pod reporting to the Head of Applications
• Work on the full stack go live process for new CareHub customers
• Create/adapt ETL pipelines to transform external data into Intus canonical formats
• Support our implementation team/customers as they go live
• Create metrics/adding reporting to ETL processes to increase customer understanding during a complicated technical process
• Answer questions about source data, build self-service tooling, expand the technology platform
• Work with Customer Support & implementation to understand customer feedback/bugs related to migrations

Senior Data Migration Engineer

• Provide technical leadership and hands-on guidance to a team of software engineers building healthcare analytics solutions.
• Define and drive the technical vision, architecture, and best practices for new and existing products.
• Lead design discussions, code reviews, and ensure high standards for code quality, performance, and security.
• Collaborate with product managers, designers, and stakeholders to translate requirements into scalable technical solutions.
• Plan, prioritize, and delegate tasks to ensure timely and high-quality project delivery.
• Mentor and support engineers, fostering a culture of knowledge sharing, growth, and continuous improvement.
• Ensure solutions are robust, scalable, and compliant with healthcare industry standards (e.g., HIPAA).
• Identify and address technical risks, bottlenecks, and opportunities for process improvement.
• Stay current on emerging technologies and advocate for their adoption where appropriate.
• Communicate complex technical concepts clearly to both technical and non-technical audiences.
• Foster a collaborative, innovative, and inclusive team environment.

Tech Lead, Data Engineer

Security Engineer

• Design and maintain opinionated “paved‑road” patterns for AWS and Azure (accounts/subscriptions, VPC/VNet, IAM/Entra ID, data stores) that teams can adopt with minimal friction.
• Implement and continually improve baseline controls: IAM roles and policies, network segmentation, secrets management, encryption, endpoint and workload protections, and security logging/telemetry.
• Build and tune CI/CD and IaC guardrails (e.g., checks for misconfigurations, policy‑as‑code, image and dependency scanning) so that insecure changes are caught before production.
• Partner with engineering and SRE to ensure high‑value security events are captured, normalized, and routed into our detection and response workflows.
• Collaborate with data, product, and compliance stakeholders to support HIPAA‑aligned practices and secure handling of PHI across services and integrations.
• Contribute to security runbooks, playbooks, and documentation so teams know how to safely use platforms, patterns, and tools you create.

Senior Security Engineer

Product Manager

• Deeply understand the users and workflows within PACE and other value-based care centers to build the best products.
• Develop and execute product strategies that leverage data to drive product innovation and user satisfaction.
• Develop goals and associated KPIs to understand the impact of your team’s work and iterate on launches.
• Collaborate with engineering teams to design and implement products and features to drive value based care outcomes within PACE centers.
• Engage with leadership to ensure roadmaps and strategies are supporting IntusCare goals and outcomes.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders
• Work closely with cross-functional teams including customer success, sales and engineering and design to ensure products meet market needs and adhere to regulatory standards.
• Lead product lifecycle from conception to launch, including requirement gathering, roadmap planning, and stakeholder management.
• Stay abreast of industry trends and advancements in healthcare technology to ensure our products remain competitive and innovative.

Accounting Manager

• Maintain general accounting functions including accounts payable, accounts receivable, and general ledger reconciliations.
• Prepare contract entries in Maxio to ensure proper revenue recognition in compliance with ASC 606 standards.
• Assist the Senior Director of Finance with ASC 606 SSP research and internal cost calculations.
• Oversee billing and collections processes within Maxio, ensuring accuracy and timely receipt of payments.
• Prepare monthly consolidated financial reports that are in accordance with generally accepted accounting principles and provide commentary on variance and flux analysis.
• Establish, document, and maintain internal controls over financial reporting.
• Support sales tax activities by monitoring physical and economic nexus across all applicable states and filing monthly sales tax returns in compliance with relevant regulations.
• Prepare and update revenue forecasts throughout the year to ensure alignment with business objectives.
• Assist in the preparation for the annual audit, ensuring all documentation is accurate, complete, and audit ready.
• Handle client billables and support ongoing client billing operations.
• Assist with payroll processing and related reconciliations.
• Build and maintain strong cross-functional relationships to promote alignment across departments on financial matters.

Senior Accounting Manager

Implementation Specialist

• Coordinate and manage end-to-end implementation execution activities, including timelines, milestones, and deliverables.
• Lead client working sessions to gather requirements, document workflows, and align configurations.
• Ensure all project phases—from kickoff to go-live—are completed on time and with high client satisfaction.
• Support clients during onsite or virtual go-live, acting as a steady and knowledgeable guide.
• Maintain deep, advanced knowledge of IntusCare products—including functionality, workflow implications, and PACE operational relevance.
• Partner closely with Product, Engineering, Training, Support, and Client Success to ensure alignment and successful project outcomes.
• Work with data migration and engineering teams to understand data structures, integration requirements, and technical dependencies.
• Assess and document gaps between client workflows and system capabilities, ensuring the client’s needs are accurately represented in product prioritization
• Provide early visibility into potential workflow challenges and develop mitigation strategies.
• Lead workflow mapping and consult with clients to design optimal processes that support compliance, efficiency, and longevity of use.
• Deliver clear, timely updates on project health, upcoming milestones, and client responsibilities, ensuring stakeholders always know what to expect.
• Surface risks as soon as they emerge and drive coordinated responses with internal teams to keep the project on track.
• Build strong, trusted relationships with client teams by showing follow-through, taking ownership of outcomes, and providing thoughtful, consultative guidance.
• Spot potential implementation challenges early and take initiative to diagnose root causes, coordinating with Product, Engineering, Data, and Vendor teams as needed.
• Translate client needs into actionable steps, ensuring alignment between workflows, product capabilities, and scope decisions.
• Maintain precise documentation of issues, decisions, mitigations, and outcomes to support a smooth go-live and a clean handoff to Support.