Intus Care

Risk

• Conduct detailed and accurate medical record reviews using ICD-10-CM Official Guidelines, AHA Coding Clinic, and internal IRIS Coding Guidelines.
• Complete Pre-Encounter Preparation (PEP) and concurrent coding workflows with high accuracy and efficiency.
• Monitor analytics dashboards to identify documentation and coding gaps, trends, and improvement opportunities.
• Ensure compliance with CMS risk adjustment guidelines, HCC frameworks, and RADV audit standards.
• Maintain a coding accuracy score of 95% or higher through consistent quality and adherence to guidelines.
• Serve as the primary contact for assigned PACE clients, providing ongoing risk adjustment guidance and support.
• Collaborate with providers to improve documentation quality, accuracy, and completeness.
• Deliver structured feedback loops, one-on-one coaching, and ongoing documentation improvement strategies.
• Conduct monthly metric reviews with clients to assess performance, identify gaps, and recommend improvement plans.
• Lead onsite training sessions during onboarding, go-live, and optimization phases—including Risk Adjustment 101, PEP training, and provider coaching.
• Host virtual training sessions focused on provider workflows, documentation excellence, analytics dashboards, and coding refreshers.
• Conduct biweekly office hours, ensuring sessions are recorded and accessible for asynchronous learning.
• Tailor training content to diverse clinical roles and workflows, demonstrating strong presentation and facilitation skills.
• Develop and execute customized onboarding plans for each client.
• Coordinate risk adjustment deliverables and timelines across platform teams and service lines.
• Support workflow design and optimization by recommending enhancements based on client feedback, quality reviews, and data insights.
• Contribute to system upgrade recommendations and configuration improvements that strengthen documentation and coding workflows.
• Support accurate risk adjustment data submissions to CMS and other regulatory bodies.
• Participate in internal quality reviews, audits, and coding accuracy checks.
• Maintain detailed documentation of coding decisions, audit notes, and workflow recommendations.

Risk Adjustment Consultant

Data Analyst

• Provide analytical support to Intus’ client delivery, utilization management and risk consulting teams
• Build customer facing analytics apps and dashboards in Sigma Computing
• Build and apply statistical prediction models to improve quality of care
• Develop reusable semantic models, metrics and user-defined functions to support Analytics and Data Engineering teams
• Develop and maintain dashboards and performance metrics to track key population health KPIs
• Document standard operating procedures (SOPs) and best practices
• Assist in ad hoc projects and analyses as required

Senior Data Analyst/Scientist

SDET

• Own the test automation architecture and quality engineering strategy across EMR and platform services.
• Design scalable automation frameworks, embedding quality into platform and product teams.
• Mentor SDETs and engineers across geographically distributed teams.
• Drive high automation coverage while balancing execution speed and maintainability.
• Define and own the quality engineering strategy across platform and product teams.
• Establish testing standards, patterns, and best practices aligned with system architecture.
• Actively leverage AI-assisted development and testing tools to accelerate test development and refactoring.
• Lead performance, load, and scalability testing for critical workflows.
• Ensure testing strategies align with HIPAA, security, and compliance requirements.

Tech Lead, SDET

Software Engineer

• Lead multiple cross-functional engineering pods responsible for delivering core product capabilities and platform features.
• Ensure predictable execution of engineering roadmaps within planned budgets, timelines, and team capacity.
• Partner closely with Product leadership to shape the product roadmap and translate product strategy into clear engineering execution plans.
• Provide engineering input on technical feasibility, cost estimation, and resource planning during roadmap planning and prioritization.
• Track engineering delivery milestones and proactively identify and mitigate risks that may impact roadmap commitments.
• Coach Tech Leads and engineering teams in building scalable, secure, and maintainable systems aligned with the broader platform architecture.
• Ensure architectural consistency across engineering pods and facilitate effective engineering design reviews and decision-making.
• Collaborate closely with Platform Engineering to leverage shared infrastructure, APIs, and data services.
• Establish strong engineering practices for testing, code quality, performance, monitoring, and system reliability.
• Partner with SRE and Security teams to strengthen observability, incident response, and compliance with HIPAA and PHI protection requirements.
• Drive adoption of AI-assisted engineering tools and automation to improve developer productivity and engineering efficiency.
• Recruit, mentor, and develop high-performing engineers and Tech Leads while maintaining a strong hiring bar.
• Foster a culture of accountability, ownership, and continuous improvement across engineering teams.

Director of Engineering

Product Manager

• Partner with design and engineering to shape the next generation of our risk adjustment platform.
• Engage directly with clients to uncover pain points, surface unmet needs, and translate insights into product improvements.
• Collaborate across customer success, sales, and engineering to ensure our products meet market demands and stay ahead of regulator requirements.
• Define clear goals and KPIs to measure impact, inform prioritization, and drive value.
• Develop high-quality documentation & artifacts to ensure clarity for cross-functional partners and stakeholders

Senior Product Manager – IRIS

• Partner with Clinical Transformation leadership and the Chief Population Health Officer to define core Clinical Services performance metrics across productivity, quality, ROI, clinical impact, and operational efficiency.
• Design scalable, standardized reporting frameworks aligned with centralized analytics standards.
• Develop KPI hierarchies spanning individual, team, service-line, and executive-level performance.
• Ensure metrics align with financial performance, client outcomes, and overall service value.
• Build and maintain dashboards and reporting tools that provide real-time operational visibility.
• Partner with centralized Analytics and Data Engineering to ensure clean data pipelines and scalable architecture.
• Reduce manual reporting through automation and systematization.
• Create standardized reporting packages for internal leadership and customer-facing needs.
• Develop standardized, scalable client reporting frameworks.
• Support Services leadership in translating analytics into clear, client-ready narratives.
• Ensure reporting is consistent, defensible, and automated wherever possible.
• Identify opportunities to productize analytics deliverables.
• Act as embedded liaison between Clinical Services and centralized Analytics teams.
• Ensure alignment on metric definitions, governance, and data standards.
• Collaborate with Product and Engineering when service workflows require new data capture or reporting capabilities.
• Support analytics needs during new service launches and workflow redesigns.
• Identify trends, bottlenecks, and optimization opportunities across service delivery.
• Conduct deeper analyses to inform staffing models, pricing strategy, and operational efficiency.
• Support scenario modeling and capacity forecasting.
• Help build and evolve a data-driven operating model for Clinical Services.

Senior Data Analyst – Clinical Services

Product Marketing

• Lead the strategic launch and lifecycle marketing for your assigned product(s).
• Act as the primary project owner for product launches, creating and managing the cross-functional roadmap.
• Establish and maintain the "connective tissue" between departments.
• Develop and refine differentiated messaging that resonates with complex healthcare personas.
• Design and execute full-funnel campaigns, from top-of-funnel thought leadership to bottom-of-funnel sales tools.
• Equip the sales and account management teams with internal playbooks, pitch decks, battle cards, ROI calculators, etc.
• Conduct deep-dive research on the PACE landscape, regulatory shifts, and the competitive landscape.
• Work with Client Delivery and Account Management to showcase powerful testimonials, case studies, and proof points.

Senior Product Marketing Manager

Customer Success Manager

• Develop and execute the Client Success strategy aligned with organizational goals.
• Champion a client-first philosophy to drive client satisfaction, retention, and expansion.
• Partner closely with Product, Implementation, Support, Commercial, and Training teams to ensure a unified client experience.
• Establish departmental KPIs, reporting cadences, and dashboards that measure success and guide decision-making.
• Represent client trends and insights to executive leadership, influencing roadmaps and business priorities.
• Lead, mentor, and grow a team of Client Success Managers (CSMs), Senior CSMs, and other success-focused roles.
• Create a high-performance culture grounded in ownership, collaboration, and continuous improvement.
• Oversee hiring, onboarding, skills development, coaching, and performance evaluations.
• Ensure consistency, quality, and scalability in client interactions and processes.
• Own the end-to-end post-implementation client lifecycle, including onboarding transitions, adoption and retention.
• Establish standardized playbooks, workflows, success plans, and client-facing materials to ensure consistent delivery.
• Ensure CSMs proactively monitor health metrics and mitigate risks to client satisfaction and retention.
• Oversee business reviews, health checks, and long-term value realization strategies.
• Drive operational excellence by eliminating friction, improving processes, and strengthening cross-team coordination.
• Act as senior point of escalation for complex client issues, partnering internally to drive timely resolution.
• Use data and insights to demonstrate ROI, influence strategic conversations, and elevate the client’s voice.
• Ensure clients receive the training, resources, and support needed to fully integrate our products into their workflows.
• Partner with Account Management to prepare for renewals, expansions, and executive presentations.
• Collaborate with Implementation on seamless handoffs and readiness for ongoing adoption.
• Partner with Product and Engineering to surface client insights, feature requests, and prioritization needs.
• Work with Support to ensure ticket trends, pain points, and workflow improvements feed into broader success strategies.
• Align with Marketing and Commercial teams on case studies, storytelling, messaging, and product positioning.