Intus Care

Account Manager

• Serve as the primary commercial contact for assigned clients, managing renewals, upsells, and contract negotiations in partnership with leadership
• Develop and maintain strong, trust-based relationships with executive and operational stakeholders across client organizations
• Monitor and be responsible for overall account health and proactively address risks or barriers to client satisfaction in conjunction with other cross-functional teams
• Serve as the voice of the customer internally by building trusted, cross-functional relationships across Product, Client Delivery, Analytics, and other key teams-becoming a go-to connector who routes client needs efficiently to the right stakeholders without unnecessary handoffs
• Identify and pursue opportunities to expand IntusCare’s footprint through cross-sell and upsell strategies
• Lead quarterly business reviews and strategic planning sessions with clients
• Collaborate internally with Product and Analytics teams to communicate client needs, feature requests, and success stories
• Maintain accurate records of account activity, renewal timelines, and pipeline opportunities in CRM and project systems

Senior Account Manager

Growth Marketing

• Brand Strategy & Management: Develop, guard, and evangelize our company's brand identity, voice, and messaging, serving as the primary liaison for our external PR firm to ensure strategic alignment.
• Growth Strategy: Develop and execute marketing strategies to drive customer acquisition, activation, and retention within our target market.
• Campaign Management: Own the full lifecycle of multi-channel campaigns (e.g., content marketing, email, social media, paid ads) from concept to execution, including the management of outside contractors for creative development and digital enhancements.
• Content Creation: Oversee and create compelling, on-brand content (e.g., blog posts, social media updates, website copy, email newsletters) that speaks to our target audience.
• Data Analysis & Reporting: Monitor, analyze, and report on campaign performance and key marketing metrics to track effectiveness and identify areas for improvement.
• Cross-Functional Collaboration: Work closely with Product, Sales, Client Delivery, and other teams to ensure brand consistency and align marketing efforts with overall business goals.
• Growth Budget Management: Manage the budget for growth-related campaigns and initiatives, allocating spend effectively to achieve performance goals.

Senior Growth Marketing Manager

Learning and Development

• Develop and deliver comprehensive training programs for clients and internal teams
• Create training materials, including manuals, presentations, and online resources
• Conduct training sessions, workshops, and webinars to educate users on product features and best practices
• Assess training needs and customize programs to meet the specific requirements of different audiences
• Evaluate the effectiveness of training programs and make improvements as needed
• Collaborate with cross-functional teams, including software developers and customer support, to ensure training content is accurate and up-to-date
• Provide ongoing support and guidance to users post-training
• Ensure compliance with industry standards, regulations, and best practices
• Foster a positive and collaborative team environment

Training Consultant

Technical Recruiter

• Own full-cycle recruiting for engineering, data, and IT roles — from sourcing and screening to offer and close
• Partner with hiring managers and technical leaders to define role requirements, hiring strategy, and success criteria
• Proactively build diverse pipelines using creative sourcing tactics across multiple platforms (LinkedIn Recruiter, Apollo, Ashby, referrals, events, etc.)
• Assess technical and cultural fit through structured interviews, calibration sessions, and consistent evaluation rubrics
• Introduce and experiment with AI and automation tools to improve efficiency, time-to-fill, and candidate experience
• Maintain accurate and organized data in our ATS (Ashby), ensuring compliance, transparency, and measurable recruiting metrics
• Collaborate with People Operations to deliver seamless onboarding and cross-functional coordination across departments
• Track and report key metrics (time-to-fill, offer acceptance rates, candidate experience scores) to guide strategic hiring decisions
• Contribute to employer branding, candidate engagement, and market intelligence initiatives as we scale our presence in the healthtech and startup communities

Analytics Engineer

• Provide analytical support to Intus’ client delivery, utilization management and population health teams
• Build customer facing analytics apps and dashboards in Sigma Computing
• Develop reusable semantic models, metrics and user-defined functions to support Analytics and Data Engineering teams
• Develop and maintain dashboards and performance metrics to track key population health KPIs
• Develop and implement analytical development and release processes
• Work closely with Data Engineering to maintain a scalable testing and data quality monitoring process
• Document standard operating procedures (SOPs) and best practices
• Assist in ad hoc projects and analyses as required

Lead Analytics Engineer

Full-stack Engineer

• Serve as a Tech Lead for one of three CareHub pods
• Shape the architecture and technical progress of Intus Care’s technology product
• Technical leader to an engineering pod of ~5 individual contributors
• Write code, lead design reviews, collaborate and coach other engineers, reviewing PRs
• Work with other tech leads & Head of Applications on a technical roadmap
• Collaborate with Product Management & UX design
• Understand customer feedback/bugs and react appropriately
• Manage and coach members of your pod

Tech Lead

Customer Support

• Provide timely and effective support to clients via phone, email, and chat
• Troubleshoot and resolve technical issues related to IntusCare solutions
• Collaborate with cross-functional teams, including software developers and data analysts, to address client needs
• Document and track client interactions, issues, and resolutions in the support system
• Identify and escalate complex issues to the appropriate teams for further investigation
• Ensure compliance with industry standards, regulations, and best practices
• Foster a positive and collaborative team environment

Customer Support Specialist

Risk

• Conduct detailed reviews of medical records to validate diagnosis coding using ICD-10-CM Official Guidelines, AHA Coding Clinic, and internal IRIS Coding Guidelines.
• Complete Pre-Encounter Preparation (PEP) and concurrent coding workflows.
• Monitor analytics dashboards to identify coding gaps and provide data-driven education.
• Ensure compliance with CMS guidelines and RADV audit standards.
• Serve as the primary point of contact for assigned PACE clients.
• Collaborate with providers to improve documentation practices and coding accuracy.
• Deliver training sessions and feedback loops to clinical teams on documentation improvement.
• Conduct monthly metric reviews and educational sessions with clients.
• Lead live onsite training sessions during go-live phases and onboarding events.
• Host virtual training sessions, biweekly virtual office hours, and record sessions for asynchronous access.
• Develop and execute customized onboarding plans and coordinate implementation timelines.
• Suggest system upgrades and workflow enhancements based on client feedback.
• Support submission of accurate data to CMS and participate in internal audits and quality assurance reviews.
• Maintain a coding accuracy score of 95% or higher.

Risk Adjustment Consultant

• Help design, build, and maintain reliable, scalable data pipelines that support analytics used by clinicians and executives.
• Collaborate with tech leads, architects, and fellow engineers to translate requirements into technical solutions.
• Ensure accuracy and consistency of clinical and operational data through testing, validation, and monitoring.
• Contribute to data modeling and warehousing to support both operational and advanced analytics.
• Participate in Agile ceremonies, including stand-ups and retrospectives.
• Foster a collaborative, innovative, and inclusive environment with an emphasis on knowledge sharing and continuous improvement.

Software Engineer II, Data

SDET

• Design, develop, and maintain automated test frameworks and scripts for our web and mobile applications
• Collaborate with developers, product managers, and other stakeholders to understand product requirements and create comprehensive test plans
• Execute manual and automated tests, including functional, integration, and regression testing
• Identify, report, and track software defects using our bug tracking system
• Participate in code reviews and contribute to improving the overall quality of our codebase
• Assist in the continuous improvement of our QA processes and methodologies
• Stay up-to-date with the latest testing tools, technologies, and best practices in the healthcare software industry

Software Development Engineer in Test

Security Engineer

• IntusCare is a healthcare analytics platform that synthesizes healthcare data to identify risks, visualize trends, and optimize care for PACE programs.
• Role: Director of Security and Compliance to lead and mature the organization’s security, privacy, and healthcare compliance programs, ensuring HIPAA, SOC 2, and other regulatory compliance.
• Responsibilities include owning compliance strategy and policies, leading audits and risk assessments, developing BAAs and breach response plans, incident response, vendor risk management, and driving internal compliance education.
• Partner cross-functionally with Engineering, Product, Customer Success, Legal and Executive leadership and support customer onboarding and contract negotiations.

Director, Security and Compliance

Product Manager

• Own and drive the roadmap for platform security and compliance capabilities (SOC 2, HIPAA, audit logs, RBAC, etc.)
• Define and support the integration strategy with third-party vendor applications using APIs, HL7, and other healthcare interoperability standards to ensure seamless data exchange and system extensibility
• Translate regulatory and compliance requirements into actionable platform features and tools in partnership with CISO and Product teams
• Lead development of internal tools to support Access management, audits, and compliance reporting
• Lead GA planning and execution across Engineering, Product, and Customer Support for internal platform releases
• Define and enforce pre-release operational readiness standards, including SLOs, SLAs, observability, and runbooks
• Represent the voice of internal stakeholders (Engineering, Security, Data) to define platform product requirements and priorities
• Drive roadmap for developer experience improvements, technical debt reduction, and CI/CD tooling
• Enable pre-sales and implementation teams by packaging technical features into consumable, compliant offerings
• Align with Engineering leadership to balance short-term delivery with long-term technical platform investments
• Identify opportunities to embed AI and automation into internal tools, developer workflows, and platform operations to increase efficiency, scalability, and compliance visibility