Field Engineer

• Installation, support, troubleshooting, repair, and maintenance of Intuitive products within assigned area of responsibility
• Ensure service agreements and warranty obligations are met and surpassed while consistently exceeding customer expectations
• Accurately document service activities, maintain records, and provide comprehensive reports to stakeholders
• Provide technical support to end-users and other Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair Intuitive products and associated equipment in accordance with procedures and within designated timeframes
• Coordinate and perform system and hardware delivery and installation
• Implement O.R. protocol and HIPAA standards where applicable
• Complete administrative duties including spare parts inventory, Field Activity Reports, Return Material Authorizations, and Expense Reports within specified timeframes
• Maintain Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
• Support and collaborate with Intuitive teams (sales, Genesis, HQ) and participate in continuous improvement projects
• Manage assigned territory responsibilities, customer contacts, system install base configurations, and support customer training and events

Field Service Engineer II

Field Support Engineer II

Senior Field Applications Engineer

Senior Field Engineer

Field Solutions Engineer – Public Sector

Field Service Engineer III