Field Service Technician II
Canon USA
Field Service Engineer II
Intuitive
full-time
Posted on:
Location Type: Remote
Location: Remote • Montana • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $54 per hour
Job Level
Mid-LevelSenior
About the role
- Installation, support, troubleshooting, repair, and maintenance of Intuitive products within assigned area of responsibility
- Ensure service agreements and warranty obligations are met and surpassed while consistently exceeding customer expectations
- Accurately document service activities, maintain records, and provide comprehensive reports to stakeholders
- Provide technical support to end-users and other Intuitive employees
- Conduct training sessions at Intuitive facilities, training centers, and hospitals
- Perform scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
- Troubleshoot, diagnose, and repair Intuitive products and associated equipment in accordance with procedures and within designated timeframes
- Coordinate and perform system and hardware delivery and installation
- Implement O.R. protocol and HIPAA standards where applicable
- Complete administrative duties including spare parts inventory, Field Activity Reports, Return Material Authorizations, and Expense Reports within specified timeframes
- Maintain Intuitive-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
- Support and collaborate with Intuitive teams (sales, Genesis, HQ) and participate in continuous improvement projects
- Manage assigned territory responsibilities, customer contacts, system install base configurations, and support customer training and events
Requirements
- Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to achieve common goals
- Demonstrated ability to identify, analyze, and resolve technical issues efficiently, utilizing strong problem-solving skills and critical thinking abilities
- Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail
- Ability to Travel up to 50% and within the travel and expense policy as required by management
- Willingness to perform ad hoc tasks assigned by management
- Reside within a reasonable distance, typically within 30 miles, of the assigned territory location or other designated area as required by management
- Ability to work a flex shift, second shift, or other type of shift as required by management
- Demonstrate individual characteristics expected of Intuitive personnel (eg. Character, capacity, energy, experience)
- Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
- Clean driving record
- Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
- Compliance with all necessary vaccination requirements as mandated by the vendor credentialing process
- Proven track record of troubleshooting electro-mechanical systems required (preferred 1-3 years Field Service Experience)
- Associate’s degree in related field or equivalent training/experience preferred
- Good written and oral communication skills
- General computer skills
- Comfortable working off hours with limited support
- Excellent administrative and record keeping skills
Benefits
- Market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
- Remote work (Ways of Working: Remote) with occasional onsite visits when requested by the leader.
- Professional development and training (Intuitive Surgical University classes and professional development courses).
- Company-provided equipment (issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets).
- Travel and expense policy coverage per company policy.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingrepairmaintenancetechnical supportsystem inspectionspreventive maintenancesoftware updatesdiagnosingelectro-mechanical systemsadministrative duties
Soft skills
team collaborationproblem-solvingcritical thinkingtime managementattention to detailflexibilitycommunication skillsorganizational skillsadaptabilitycustomer service
Certifications
Associate’s degreeVendor Credentialing approval
