Field Service Engineer, Remote
Illumina
Field Service Engineer, FSE
Curiox Biosystems
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems.
- Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide occasional on-site (US, EMEAI, APAC) support as needed.
- In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot.
- Analyze and repair defective instruments returned from the field and produce failure analysis report.
- Repair, validate and maintain a fleet of stand-by (“loaner”) systems to ensure systems are consistently operational and capable of quick deployment.
- Schedules Preventative Maintenance through HubSpot.
- Provide excellent customer support by providing customers with training and technical support for installed instruments.
- Maintain knowledge of all instruments and applications.
- Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system.
- Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur.
- Serves as point person for worldwide maintenance questions and/or issues.
- Provide feedback with design change in conjunction with R&D, Operations, and production.
- Identify Field Service opportunities/potentials for future business and communicate this to FAS Director or Sales Team.
- Performs other duties as assigned.
Requirements
- A minimum of 2 years experience working with, maintaining, and repairing mechanical systems involving fluidics and electronics.
- A minimum of 2 years experience working with integrated robotic systems, robotic arms/plate handlers, and automation workflow software.
- Excellent analytical and problem-solving skills with good knowledge of tools and techniques for anticipating, recognizing, and resolving technical problems.
- Excellent verbal and written communication skills (English).
- Ability to solve challenging problems in a fast-paced work environment.
- Self-motivated and directed, with keen attention to detail, strong work ethic and initiative.
- Ability to work independently, and as part of a group, to accomplish individual and team objectives.
- Ability to work in a fast-paced, dynamic, start-up environment, including flexibility with schedule and function.
- Demonstrated organizational skills; ability to handle multiple priorities.
- Technical proficiency in instrumentation and electronics.
- Ability to effectively communicate with employees worldwide.
- Expected travel up to approximately 50%, including some overnight travel.
- PREFERRED: Experience with programming and/or operating automated laboratory scientific equipment.
- PREFERRED: Scripting assays for Liquid Handlers (Hamilton, Tecan etc.).
- PREFERRED: Experience with programming languages and computer knowledge.
- PREFERRED: Experienced installing liquid handlers and the process of importing/exporting methods to multiple systems.
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechanical systems maintenancerepairing fluidics systemsintegrated robotic systemsrobotic armsautomation workflow softwaretechnical proficiency in instrumentationscripting assaysliquid handlersprogramming languagescomputer knowledge
Soft skills
analytical skillsproblem-solving skillsverbal communicationwritten communicationself-motivatedattention to detailstrong work ethicteam collaborationorganizational skillsflexibility
