Curiox Biosystems

Field Engineer

• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems.
• Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide on-site (US, EMEAI, APAC) support as needed.
• In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot.
• Analyze and repair defective instruments returned from the field and produce failure analysis report.
• Repair, validate and maintain a fleet of stand-by (“loaner”) systems to ensure systems are consistently operational and capable of quick deployment.
• Provide excellent customer support by providing customers with training and technical support for installed instruments.
• Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system.
• Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur.
• Provide feedback with design change in conjunction with R&D, Operations, and production.
• Identify Field Service opportunities/potentials for future business and communicate this to FSE manager, Sales Team and field ops.
• Performs other duties as assigned.

West Coast US Field Service Engineer, FSE