Curiox Biosystems

Account Executive

• Promote Curiox platforms (Pluto C-FREE™, Laminar Wash, DropArray™) to flow cytometry and single-cell labs in biotech, pharma, and academia.
• Own a full-cycle sales process: prospect, qualify, demo, close, and support post-sale adoption.
• Lead technical presentations and support virtual/on-site demos in coordination with Field Application Scientists.
• Represent Curiox at trade shows, roadshows, and targeted field events across the Bay Area and Pacific NW regions.
• Follow a thorough and structured qualification workflow (early discovery, pre-demo prep, building activity plan and success criteria, post-demo follow-up).
• Maintain timely and accurate CRM updates, including HubSpot opportunity tracking and weekly reflections.
• Collaborate cross-functionally with CX, marketing, R&D, and senior leadership to improve messaging and customer experience.
• Use AI tools (e.g., ChatGPT) to accelerate learning, prep sales outreach, and troubleshoot prospect objections.

Sales Representative

Field Engineer

• Perform installations, preventive maintenance, and corrective maintenance services on all Curiox systems.
• Provide support to the FAS and FSE members worldwide by responding to their requests in a timely and efficient manner and provide occasional on-site (US, EMEAI, APAC) support as needed.
• In collaboration with FAS, FSE and Sales staff worldwide, ensure the ticketing system is up to date and is accurately reflected with customer information in HubSpot.
• Analyze and repair defective instruments returned from the field and produce failure analysis report.
• Repair, validate and maintain a fleet of stand-by (“loaner”) systems to ensure systems are consistently operational and capable of quick deployment.
• Schedules Preventative Maintenance through HubSpot.
• Provide excellent customer support by providing customers with training and technical support for installed instruments.
• Maintain knowledge of all instruments and applications.
• Document and report all repairs, product failures, and other field service paperwork in HubSpot through ticketing system.
• Manage and update service forms (PMs, IOQs, etc.) to reflect product changes as they occur.
• Serves as point person for worldwide maintenance questions and/or issues.
• Provide feedback with design change in conjunction with R&D, Operations, and production.
• Identify Field Service opportunities/potentials for future business and communicate this to FAS Director or Sales Team.
• Performs other duties as assigned.

Sales Representative

Field Service Engineer, FSE