Field Service Engineer II
Intuitive
Field Service Technician II
Canon USA
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $22 - $31 per hour
Job Level
Junior
About the role
- Diagnose basic mechanical, software, network, and system failures using established procedures
- Service and repair designated equipment to Canon standards and specifications
- Maintain working knowledge and aptitude of multiple product groups, including basic aspects of troubleshooting and diagnostics
- Meet and exceed customer demands by providing efficient, responsive, and accurate Field/Shop/on-site maintenance
- Properly maintain all technical information, Field Service Reports, Expense Reports, and Canon property assigned
- Maintain all technical information and Canon property assigned and provide direction to less experienced technicians
- Provide the solutions of escalated technical and/or customer service-related problem areas for any territory requested
- Travel to customer sites and support assigned territory; adhere to customer site policies
Requirements
- HS Diploma, GED, or equivalent experience required
- 1 to 2 years of related experience
- Basic understanding of internet environments
- Ability to complete the 120-day introductory period and the PDIF (Printing and Digital Imaging Foundations) new-hire class
- Ability to travel (valid driver's license and acceptable driving record necessary)
- Capability to work in a 24/7 environment, performing shift work and on-call rotations
- Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers’ premises
- Must be able to lift 50 pounds and be active more than 50 percent of the time (walking, standing, stooping/kneeling)
- Customer-facing role; requires compliance with customer policies and protocols (which may include COVID-19 vaccination and other measures)
- Must be legally authorized to work in the United States; no visa sponsorship; must reside in the United States at time of hire
Benefits
- competitive compensation and benefits
- medical
- dental
- vision
- 401(k) Savings Plan
- discretionary profit sharing
- discretionary success sharing
- educational assistance
- recognition programs
- vacation
- Employee referral bonus
- Employee discounts
- “Dress for Your Day” attire program
- Volunteer opportunities
- Swag (Canon welcome kit and official merch)
- transportation allowance (role eligible)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
mechanical diagnosticssoftware troubleshootingnetwork troubleshootingsystem diagnosticsequipment servicingtechnical report maintenancecustomer service solutionstroubleshootingfield service maintenancelifting 50 pounds
Soft skills
customer-facingresponsiveefficientaccuratedirection to techniciansadaptabilitycommunicationteamworkproblem-solvingtime management
Certifications
HS DiplomaGEDsecurity clearances
