Account Executive, Global Mobility, Mandarin Speaker
Deel
Cloud
Field Service Engineer
Agilent Technologies
full-time
Posted on:
Location Type: Remote
Location: Remote • Connecticut, New Jersey, New York • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $62 per hour
Job Level
JuniorMid-Level
About the role
- Perform on-site installation, implementation, maintenance, and repair of Agilent and third-party systems, including hardware, software, networking products, and operating systems
- Optimize system configurations and troubleshoot performance issues
- Deliver preventive maintenance, upgrades, and emergency repairs
- Respond promptly to service requests and proactively communicate with customers throughout the service process
- Advise customers on preventive maintenance and configuration best practices to ensure optimal performance
- Collaborate with managers and sales teams to align service delivery with customer expectations
- Maintain compliance with Agilent policies and uphold our reputation for exceptional customer service
- Provide feedback to Product Specialists, manufacturing teams, and OEM vendors regarding performance anomalies
- Document service activities, time, and expenses accurately in SAP and other systems
- Train customers and fellow engineers on equipment operation and maintenance
- Support complaint handling and quality systems as required
- Territory Coverage: The ideal candidate will reside within approximately a 50-mile radius of NYC. Candidates who reside close to NYC or JFK, LGA, and EWR are highly preferred. This is a multistate territory with primary coverage in NYC, CT, and NJ. Travel will include daily trips, with some overnight and weekend travel as needed. The ability to travel Monday through Friday throughout the U.S. is highly preferred, as we are one U.S. Team. While overnight travel is minimal in this role, field service representatives are expected to be at customer sites Monday through Friday.
Requirements
- Must consent to and meet Agilent-approved customer/vendor credentialing requirements to access customer sites. These may include proof of identification, certifications, and compliance with health and safety protocols.
- Minimum requirements include a high school diploma, military training, an associate degree, OR some college with major coursework in electronics or previous work experience in a related field will be considered.
- Bachelor's or master's degree within the science field - e.g., chemistry, analytical chemistry, biochemistry, biotechnology, or similar is a plus!
- 2+ years of experience in a similar position or experience as an end user working. with clinical or analytical instrumentation such as (FDA-approved instrumentation for the clinical lab or other highly regulated laboratory environment).
- Previous instrumentation maintenance, troubleshooting, and instrument repair experience is a plus!
- Experience with the Agilent (biopsy tissue stainers) is desired but not essential.
- Verbal and written communication is clear, respectful, and timely.
- Must have a valid driver's license.
- Applicants must have their own means of transportation for mileage reimbursement if a company vehicle is not provided.
- Travel: 50 to 75% - 5 days per week in the field visiting customers. There will be an average of 2 to 3 days per week overnight.
Benefits
- choice of company car or reimbursement for personal vehicle usage
- eligibility for bonus
- stock
- benefits
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationimplementationmaintenancerepairtroubleshootingpreventive maintenanceconfiguration optimizationinstrumentation maintenanceinstrument repairclinical instrumentation
Soft skills
communicationcustomer servicecollaborationproblem-solvingfeedback provisiontrainingtime managementorganizational skillsproactive communicationrespectful interaction
Certifications
high school diplomaassociate degreebachelor's degreemaster's degreemilitary trainingAgilent-approved credentialshealth and safety certifications
