Field Service Support Engineer II
Intuitive
Field Service Support Engineer II
Intuitive
full-time
Posted on:
Location Type: Remote
Location: Remote • Colorado • 🇺🇸 United States
Visit company websiteSalary
💰 $40 - $54 per hour
Job Level
Junior
About the role
- Installation, support, troubleshooting, repair, and maintenance of Intuitive products within designated area
- Ensure service agreements and warranty obligations are met and surpassed
- Provide technical support to end-users and Intuitive employees
- Conduct training sessions at Intuitive facilities, training centers, and hospitals
- Perform scheduled maintenance activities: system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
- Troubleshoot, diagnose, and repair Intuitive products and associated equipment within procedures and timeframes
- Coordinate and perform system and hardware delivery and installation
- Adhere to O.R. protocol and HIPAA standards
- Complete administrative duties: spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports
- Maintain Intuitive-provided items: tools, calibrated tool sets, employee vehicles, laptops, iPads
- Support and collaborate with Intuitive teams; assist Sales teams, Genesis teams, provide hospital contacts
- Provide feedback to HQ and participate in continuous improvement projects
- Complete required training including Intuitive Surgical University classes
- Manage assigned area: respond to customer needs, maintain system install base, establish rapport with customers, provide support for training and events
Requirements
- Demonstrated ability to work effectively as part of a team
- Demonstrated ability to identify, analyze, and resolve technical issues efficiently
- Strong time management skills
- Ability to Travel up to 50% and within travel and expense policy
- Willingness to perform ad hoc tasks assigned by management
- Reside within a reasonable distance, typically within 30 miles, of the assigned territory
- Ability to work a flex shift, second shift, or other type of shift
- Demonstrate individual characteristics expected of Intuitive personnel
- Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs.
- Clean driving record
- Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
- Compliance with all necessary vaccination requirements as mandated by vendor credentialing process
- 1-3 years of Field Service Experience preferred
- Associate’s degree in related field or equivalent training/experience preferred
Benefits
- market-competitive compensation packages, inclusive of base pay, incentives, benefits, and equity.
- Employees can work remotely
- Employee Type: Employee
- Intuitive invests in team members to support long-term growth
- Equal Opportunity Employer
- Consideration for applicants with arrest and conviction records
- Paid time off not explicitly listed but implied in benefits package
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
installationsupporttroubleshootingrepairmaintenancesystem inspectionspreventive maintenancesoftware updatesdiagnosisfield actions
Soft skills
teamworkproblem-solvingtime managementcustomer supportcommunicationcollaborationadaptabilityindividual characteristicsresponsivenesswillingness to perform ad hoc tasks
Certifications
Associate’s degreeVendor Credentialing approval
