Support Engineer

• Installation, support, troubleshooting, repair, and maintenance of Intuitive products within designated area
• Ensure service agreements and warranty obligations are met and surpassed
• Provide technical support to end-users and Intuitive employees
• Conduct training sessions at Intuitive facilities, training centers, and hospitals
• Perform scheduled maintenance activities: system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair Intuitive products and associated equipment within procedures and timeframes
• Coordinate and perform system and hardware delivery and installation
• Adhere to O.R. protocol and HIPAA standards
• Complete administrative duties: spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports
• Maintain Intuitive-provided items: tools, calibrated tool sets, employee vehicles, laptops, iPads
• Support and collaborate with Intuitive teams; assist Sales teams, Genesis teams, provide hospital contacts
• Provide feedback to HQ and participate in continuous improvement projects
• Complete required training including Intuitive Surgical University classes
• Manage assigned area: respond to customer needs, maintain system install base, establish rapport with customers, provide support for training and events

Field Service Support Engineer II

Healthcare Technical Support

Support Operations Analyst

Technical Support Specialist

Technical Support Engineer

Customer and Technical Support Consultant – Chemistry