Own the customer implementation process and procedural success metrics to drive adoption of new Pelvic Health therapies within targeted accounts
Set a strong foundation for customer and procedural independence and program growth
Guide medical professionals to safely and effectively use new therapies including, but not limited to, implant and technologies that enable procedure success
Provide education and technical support to HCPs to enhance their understanding, usage, and long-term adoption of new therapies
Identify implementation and broader adoption challenges and determine the most appropriate avenue for resolution
Conduct reviews with HCP teams to provide metrics on implementation status, discuss successes and address any challenges
Gather and analyze feedback from physicians and clinician teams to identify areas for improvement, optimization, and long-term adoption
Collaborate with cross-functional teams, including marketing, sales, and product development, to ensure a successful product launch
Partner with District Manager, Marketing, Medical Education and Field Market Development to identify current and future needs related to procedure market development at targeted accounts
Develop and execute therapy development plans for each target account to support sustained adoption
Build and maintain strong relationships with HCP and staff at supported sites and act as a liaison between the company and healthcare provider teams
Provide on-site technical support during initial procedures to ensure the proper use and assist physicians and clinical staff with technical guidance and troubleshooting during procedures
Ensure compliance with all safety protocols and guidelines during product usage in the OR/ASC/Office
Stay up to date on latest clinical publications and attend physician trainings (including potential cadaver training support)
Share new support materials (e.g. case publications, case libraries) with HCPs and share insights and best practices with internal teams
Participate in ongoing training and professional development opportunities to enhance skills and knowledge
Contribute to continuous improvement of training programs and technical support processes
Requirements
Bachelor’s degree in a related field (e.g., Biomedical Engineering, Nursing, or a related healthcare discipline)
5+ years of experience in a clinical or medical device environment, with a focus on physician training and OR technical product support
Willingness to travel extensively to provide on-site technical support (70+% travel within the assigned district and potentially outside of the district)
Experience with product launch and market introduction of medical devices (preferred)
Advanced degree or certification in a relevant field (preferred)
Proven track record of successful physician training and/or case coverage
Strong understanding of surgical procedures and medical device technology
Confidence to provide physician constructive feedback to improve performance
Excellent communication and presentation skills
Ability to work independently and collaborate with cross-functional partners
Ability to manage change and reduce concern experienced by others
Ability to comply with hospital/clinic credentialing requirements (for patient-facing field employees)