International Luxury Hotel Association

Analyst

• Act as the primary contact for outside customers in the Correspondent Lending division
• Answer incoming customer phone lines and solve loan problems
• Handle manual registration and pricing issues
• Assist internal customers with problem resolutions
• Manage extreme call volume with varying urgency

Commitment Desk Analyst

Operations

• Understand Loan Origination process.
• Review Mortgage related documents for completion and accuracy.
• Ensure documents meet Investor requirements and guidelines.
• Update required data accurately in system.
• Highlight and escalate in case of compliance or guidelines violation.
• Work in excel spreadsheets that are used for tracking and reporting

Intern, Originations Shared Operations – Post Closing

Learning and Development

• Design and integrate enterprise culture initiatives that reinforce desired values and behaviors.
• Use organizational diagnostics, employee listening, and disciplined change management to drive adoption and measurable improvement.
• Design, deliver, and continuously improve scalable leadership development experiences across all levels, strengthening manager capability, building bench strength, and supporting succession planning.
• Evaluate and introduce modern, fit-for-purpose learning approaches (e.g., cohort-based programs, simulations, action learning, digital platforms, and behavioral science techniques).
• Partner with the Learning & Development team to ensure alignment with broader management and organizational development priorities.
• Serve as a trusted partner to HRBPs and senior leaders on talent strategy, leadership effectiveness, and organization design.
• Provide solutions that may include executive coaching and development support for high-potential and critical-role talent, and equip HRBPs with tools and frameworks to extend coaching impact.
• Partner with business leaders to assess organizational health through a leadership lens, operating models, structure, and team dynamics.
• Facilitate interventions that improve role clarity, decision effectiveness, cross-functional alignment, agility, and performance.
• Define success measures and dashboards for leadership, culture, and OD initiatives (e.g., capability uplift, engagement, retention, internal mobility, and performance indicators).
• Apply insights to refine programs, prioritize investments, and demonstrate business impact.
• Lead the annual employee engagement survey end-to-end, including design, vendor/partner management (as applicable), communications, deployment, reporting, and enterprise debriefs.
• Operate as both program manager and thought partner to HRBPs and leaders to translate insights into action plans.
• Project manages the annual talent review and succession planning cycle, ensuring high-quality inputs, on-time delivery, and a forward-looking approach.
• Other tasks as assigned

Director, Management and Organizational Development

• Review closing documents thoroughly to ensure accuracy, completeness, and alignment with investor requirements, regulatory standards, and internal policies.
• Maintain up‑to‑date knowledge of all relevant policies, procedures, regulatory guidelines, and investor expectations.
• Accurately update all required data in the system and maintain clear, audit‑ready documentation for reporting and compliance.
• Identify and escalate any compliance concerns, guideline deviations, or potential risks in a timely manner.
• Utilize Excel and other tracking tools effectively for monitoring workflow, reporting, and maintaining process transparency.
• Monitor designated email/mailboxes throughout the day to ensure timely attention to incoming queries and requests.
• Prioritize, categorize, and respond to emails based on urgency, routing them to the appropriate teams or stakeholders when necessary.
• Maintain a detailed log of incoming queries and track progress to ensure timely resolution and customer/client satisfaction.
• Follow up on pending issues proactively to drive closure and support smooth loan closing and delivery processes.
• Draft clear, concise, and professional email responses in alignment with company standards and communication guidelines.
• Identify recurring patterns, issues, or process gaps and escalate them to management for long‑term resolution or improvement.
• Engage with internal teams, external vendors, custodians, and other stakeholders to gather required information and ensure accurate, timely responses.
• Ensure mailbox hygiene by organizing, tagging, and archiving messages appropriately for efficient workflow management.
• Address conditions raised by Underwriters or Investors promptly and ensure timely delivery of accurate documents to custodians, resolving any exceptions as needed.
• Collaborate cross‑functionally to obtain required documentation and support smooth, timely loan delivery.
• Adapt quickly to process updates, system changes, and business requirements while maintaining high productivity in a fast‑paced, production‑driven environment.
• Maintain professional communication with internal and external stakeholders to ensure timely, accurate information exchange and issue resolution.

Senior Post Closer, Originations Shared Operations – Post Closing

Manager

• Providing strategic direction and thought leadership to achieve short term and long term goals
• Reduce Reverse portfolio losses by effectively building operational controls
• Perform curtailment tracking and advance recovery analysis to improve the portfolio performance for PHH and Sub-Servicing clients
• Drive initiative to build a centralized operational data storage and reporting datamarts for Reverse servicing operations
• Create and present regular leadership communications such as management business reviews and other updates
• Drive operational excellence, oversight and contribute thought leadership to the design and implementation of efficient processes and workflows
• Maintain internal relationships with shared services across Servicing and the broader organization
• Providing operational leadership and oversight to reduce variability and improve efficiencies through automation
• Make business decisions that result in the maximum return for Onity and the investors
• Maintaining industry leadership by embracing best practices, rewarding a management team that is devoted to continuous learning and demonstrating a willingness to challenge the status quo

Manager, Reverse Asset Management

Account Executive

• Support VP of Correspondent Sales’ initiatives and goals for the Division, as directed by the SVP, Head of Correspondent Lending
• Manage relationships of specific clients in territories as directed by the VP of Correspondent Sales. Specifically with activating dormant approved accounts
• Support RSE’s and SSE with select prospecting efforts as instructed
• Counterparty Approval- support approval of new clients, follow up on outstanding conditions, and assist in client recertifications
• Become Subject Matter Expert (SME) of TPO Connect, Encompass and Sales Force applications.
• Conduct new Correspondent client trainings
• Partner with Operations and Post Closing to manage risk to the organization by assisting in collecting insuring documents, assist with repurchases, and partner with RSE’s and SSE’s in collecting outstanding billing amounts in a timely manner set forth by the VP of Correspondent Sales
• Actively maintain repurchase and uninsured loan database for the Division
• Assist RSE’s and SSE with marketing efforts to prospects and existing clients
• Act as a primary relationship backup while RSE’s and SSE are unavailable (attending a conference, business travel or on PTO)

Sales Representative, Correspondent Sales – Central

Vice President

• Oversee capital markets execution, margin management, pricing, hedging, and secondary market operations for a mortgage non-bank origination platform.
• Lead all capital markets execution related to loan sales, securitizations, best execution analysis, and investor allocation strategies.
• Develop and manage whole loan and bulk execution strategies across agency and non-agency channels.
• Partner with Production, Sales, and Finance to balance competitive pricing, growth objectives, and profitability targets.
• Direct hedging strategy for the loan pipeline and mortgage inventory.
• Provide executive oversight of secondary marketing operations, ensuring scalable and compliant processes.
• Serve as a key advisor to the EVP, Chief Investment Officer and executive leadership.