International Luxury Hotel Association

Backend Engineer

• Expert in oracle Exadata and databases (19c, 23ai, 26ai) on Oracle cloud
• Installation, configuration and upgrading of Oracle Database software and related products
• Evaluate Oracle features and Oracle related products
• Expert in oracle RMAN back cup & recovery, cloning, duplication database
• Build stand alone and cluster database
• Execute complex recoveries in DR Scenarios
• Identify the Gaps and provide documentation / suggestion faced during Execution
• Establish and maintain sound backup and recovery policies and procedures
• Take care of the Database design and implementation
• Implement and maintain database security (create and maintain users and roles, assign privileges)
• Implement Active Data Guard and High Availability Solutions for DR.
• Perform database tuning and performance monitoring
• Setup and maintain documentation and standards
• Plan growth and changes (capacity planning)
• Should provide 24X7 operation support
• Technical analysis and troubleshooting to fix the issue
• Patch Management and Version Control

Junior Database Engineer

Sales

• Inbound and Outbound leads provided by the company from our existing portfolio of clients
• Complete mortgage application for qualified clients
• Communicate and set proper expectations with the client from the start of the transaction
• Qualify clients for new mortgage loans using automated underwriting systems (DU/LP)
• Deliver mortgage options to customer in one call to move forward with PHH Mortgage as their preferred lender
• Collect pertinent information/documents from client to begin processing
• Sends all required paperwork to client and provides excellent customer service
• Adhere to all regulatory mortgage compliance guidelines
• Partner with internal operations to consistently produce clean files and successfully complete transactions
• Input transactions into PHH Mortgage’s lead management system
• Communicate effectively with all parties to the transaction.
• Offer excellent customer service to all borrowers
• Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
• Attend all trainings, sales meetings, orientations as directed
• Increase knowledge of mortgage industry by completing all internal trainings timely
• Ability to use multiple software applications at one time

Mortgage Associate, Direct Lending Sales – Junior Loan Officer

Manager

• Develop, maintain and publish reports on investment performance.
• Prepare budgets, forecasts, variance analyses, long-term planning, risk/opportunity assessments.
• Creating financial analysis reports, periodic/ad hoc reporting and models.
• Work on corporate projects and initiatives that impact the entire organization.
• Partner with the accounting team during the close process, and providing P&L and Cash variance explanations to budget and forecasts.
• Identify areas for revenue opportunities and cost improvements.
• Review financial reports, presentations, and other management reporting needs.
• Identification and evaluation of investment opportunities for the Company.
• Research, analysis, and valuation of potential investment opportunities.
• Perform asset valuation for capital market transactions related to Mortgage assets.
• Update and maintain financial models used for valuation.

Assistant Manager – Corporate Development

Accounting Manager

• Maintain and reconcile general ledger accounts
• Ensure completeness and accuracy of journal entries
• Perform month-end and year-end closing activities
• Prepare and present monthly financial results and analytics to executive leadership
• Ensure timely and accurate consolidation of financial results
• Support external and internal audits & SOX compliance
• Implement and monitor internal controls to safeguard company assets
• Review and document significant or unusual transactions
• Partner with FP&A, payroll, treasury and business teams

Architect

• Getting requirement from the stakeholders and be able to translate to technical blue prints using modelling tools.
• Collaborate with the multiple business teams to understand the overall picture and incremental changes.
• Ensuring the data design to handle Data Security, efficient storage and integration across other systems
• Define how data is sourced, accessed ensuring systems are scalable and compliant.
• Identifying and manage the resolution of data quality issues, such as uniqueness, integrity, accuracy, consistency, and completeness in a cost-effective and timely fashion.
• Evaluating existing systems and migrating the data to new efficient systems
• Highlight / escalate risks / concerns w.r.t to the tasks assigned as needed to the immediate supervisor

Architect, Data Management

• Own end‑to‑end production stability, availability, and performance of the Paradatec IDP platform across all environments
• Define and monitor APM metrics including throughput, latency, accuracy, failure rates, and SLA adherence
• Lead capacity planning, performance tuning, and proactive issue prevention to support continued volume growth
• Govern Paradatec configuration standards, workflows, and rule implementations across Lending and Servicing use cases
• Plan and execute platform upgrades, patches, and releases with minimal business disruption
• Own regression testing, change validation, and production readiness sign‑off
• Define and institutionalize SOPs, SLAs, escalation paths, and operational runbooks for IDP
• Lead L2/L3 support, root‑cause analysis, and implementation of permanent fixes for production issues
• Ensure effective India business‑hours and weekend support coverage aligned with enterprise operations
• Act as the primary technology interface with Paradatec, managing delivery commitments, escalations, and roadmap alignment
• Drive structured knowledge transfer and transition of ownership from vendor to internal teams
• Partner with Business, Data Management, Infrastructure, and Downstream Application teams to onboard new use cases
• Identify opportunities to optimize workflows, reduce manual touchpoints, and improve data accuracy
• Support expansion of IDP capabilities including classification, extraction, versioning, rules engine, and analytics enablement
• Ensure the platform scales to support significant volume growth without linear increases in headcount

Senior Manager – IDP Platform Management, Support

• Responsible for platform management and configuration of the Paradatec Intelligent Document Processing (IDP) platform
• Own configuration management, workflows, document classifications, extraction rules, and validations across Lending and Servicing use cases
• Ensure configuration accuracy, consistency, and compliance with platform standards
• Support performance tuning and capacity readiness activities in partnership with leads from other technology functions across Data, Applications, IT Infrastructure and Information Security
• Execute configuration changes, platform upgrades, and patches with minimal business disruption
• Perform regression testing, configuration validation, and release readiness activities
• Maintain configuration documentation and version controls
• Enforce configuration standards, platform controls, and technical best practices
• Support onboarding of new document types, extraction logic, and workflow enhancements
• Collaborate with Business, Data Management, Infra, and downstream application teams for new use cases
• Work with Paradatec on configuration changes, issue analysis, and feature enablement
• Support knowledge transfer initiatives and contribute to reduced vendor dependency

Manager – IDP Platform Management

Product Manager

• Own the product vision, strategy, roadmap, and backlog for a specific digital product.
• Partner with business leaders to ensure product priorities align with strategic objectives and measurable business outcomes.
• Work closely with IT, design, data, operations, and other cross-functional teams to deliver product enhancements through an agile sprint model.
• Translate business needs into clear epics, user stories, acceptance criteria, and sprint-ready requirements.
• Prioritize product work based on customer value, business impact, technical feasibility, compliance needs, and delivery capacity.
• Identify opportunities to leverage AI, automation, analytics, and digital tools to improve customer experience, operational efficiency, and product performance.
• Lead stakeholder discussions, sprint planning, backlog refinement, demos, and product performance reviews.
• Monitor product metrics, user feedback, and market trends to continuously improve the product.
• Serve as the primary product voice between business partners and technology delivery teams.

Digital Product Manager, Digital Products & Design

Director

• Partner with the Vice President to shape Customer Resolutions strategy, contributing regional insights, execution realities, and improvement opportunities.
• Serve as a thought leader in applying data, AI, and automation to resolution workflows, agent effectiveness, and customer experience.
• Identify emerging trends in delinquency behavior, customer interaction patterns, and operational performance to inform future-state design.
• Champion a customer-centric, digitally enabled operating model that balances technology scale with human judgment.
• Lead Customer Resolutions service delivery across assigned geographies, portfolios, or functions aligned to US onshore, India, and Philippines delivery models.
• Ensure effective operating rhythms across distributed teams, including follow-the-sun support, standardized handoffs, and cross-location alignment.
• Enable regional customization where appropriate while maintaining global consistency in policy, controls, and customer treatment.
• Balance cost efficiency, service quality, and customer outcomes across onshore and offshore delivery models.
• Help operationalize AI- and analytics-driven resolution strategies, including prioritization models, agent-assist tools, and digital resolution pathways.
• Partner with Technology and Data Science teams to refine models, workflows, and decisioning logic using operational feedback and outcomes.
• Drive adoption, governance, and effective use of CRM, dialers, digital self-service, analytics dashboards, and AI-enabled tools across regions.
• Translate complex model outputs and analytics into actionable guidance for regional leaders and frontline teams.
• Partner with internal and external delivery teams and vendors to meet SLA, quality, and cost objectives.
• Collaborate cross-functionally to improve handoffs, eliminate friction, and deliver a seamless end-to-end borrower experience.
• Contribute to vendor governance, performance reviews, and innovation discussions.
• Lead, coach, and develop managers and frontline leaders across US, India, and Philippines delivery teams.
• Build strategic, analytical, and digital capability within leadership teams—not just operational execution skills.
• Drive engagement, culture, and leadership readiness within diverse and geographically distributed teams.
• Develop future leaders capable of operating in a data-driven, AI-enabled servicing environment.
• Build AI and data literacy across Resolutions leadership, enabling managers to interpret model outputs, challenge recommendations, and lead data‑driven Lean improvements.

Director, Customer Resolutions

• Lead and be responsible for quantitative analysis and data management initiatives across Corporate Development
• Provide strategic analytical leadership involving advanced analytical tool development
• Produce regular reports on portfolio performance, model outputs, and key risk metrics across mortgage portfolios
• Perform back testing and validation of existing models
• Collaborate with senior team members to evaluate assets and contribute to financial models used in investment and capital markets decisions
• Update model methodology, assumption, and output documentation for internal use and audit purposes
• Lead cross functional projects to improve data workflows, database architecture, and reporting processes
• Drive and contribute to ongoing process improvements, automation efforts, and data infrastructure enhancements