Senior Manager – IDP Platform Management, Support

International Luxury Hotel Association

Senior Manager managing the Paradatec IDP platform operations and performance. Driving document processing capabilities across various business channels with proactive issue prevention.

Posted 6/1/2026full-timeMumbai • 🇮🇳 IndiaSeniorWebsite

About the role

Key responsibilities & impact

Own end‑to‑end production stability, availability, and performance of the Paradatec IDP platform across all environments
Define and monitor APM metrics including throughput, latency, accuracy, failure rates, and SLA adherence
Lead capacity planning, performance tuning, and proactive issue prevention to support continued volume growth
Govern Paradatec configuration standards, workflows, and rule implementations across Lending and Servicing use cases
Plan and execute platform upgrades, patches, and releases with minimal business disruption
Own regression testing, change validation, and production readiness sign‑off
Define and institutionalize SOPs, SLAs, escalation paths, and operational runbooks for IDP
Lead L2/L3 support, root‑cause analysis, and implementation of permanent fixes for production issues
Ensure effective India business‑hours and weekend support coverage aligned with enterprise operations
Act as the primary technology interface with Paradatec, managing delivery commitments, escalations, and roadmap alignment
Drive structured knowledge transfer and transition of ownership from vendor to internal teams
Partner with Business, Data Management, Infrastructure, and Downstream Application teams to onboard new use cases
Identify opportunities to optimize workflows, reduce manual touchpoints, and improve data accuracy
Support expansion of IDP capabilities including classification, extraction, versioning, rules engine, and analytics enablement
Ensure the platform scales to support significant volume growth without linear increases in headcount

Requirements

What you’ll need

15+ years of overall technology experience
8–10+ years in Intelligent Document Processing, document management, content services, or workflow automation platforms
Strong academic background with a Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or a related technology discipline
Deep expertise in IDP technologies, including OCR, document classification, data extraction, validation workflows, and automation frameworks
Proven experience managing enterprise‑scale, business‑critical platforms operating in high‑volume production environments
Strong understanding of system integrations, APIs, data flows, and downstream consumption across platforms such as core lending, servicing, and analytics systems
Hands‑on experience with production support, platform upgrades, patch management, release governance, and operational readiness
Demonstrated ability to lead vendor transitions, reduce dependency on third parties, and build strong internal engineering ownership models
Excellent communication and stakeholder management skills, with the ability to engage effectively with business leaders, vendors, and cross‑functional technology teams
Strong problem‑solving and analytical skills, with a track record of driving root‑cause analysis and implementing sustainable, long‑term solutions
Sound interpersonal and leadership skills, enabling effective collaboration, team mentorship, and execution in a fast‑paced, high‑accountability environment.

Benefits

Comp & perks

2 pm to 11 pm

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Intelligent Document ProcessingOCRdocument classificationdata extractionvalidation workflowsautomation frameworksAPM metricsperformance tuningregression testingroot-cause analysis

Soft Skills

communicationstakeholder managementproblem-solvinganalytical skillsinterpersonal skillsleadership skillsteam mentorshipcollaborationexecutionknowledge transfer

Certifications

Bachelor’s degree in Computer ScienceMaster’s degree in Computer ScienceBachelor’s degree in Information SystemsMaster’s degree in Information SystemsBachelor’s degree in EngineeringMaster’s degree in Engineering