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Mortgage Associate, Direct Lending Sales – Junior Loan Officer
International Luxury Hotel AssociationJunior Loan Officer soliciting mortgage products from existing customers for PHH Mortgage. Handling mortgage applications and providing customer service in a hybrid role based in Plano, TX.
About the role
Key responsibilities & impact- Inbound and Outbound leads provided by the company from our existing portfolio of clients
- Complete mortgage application for qualified clients
- Communicate and set proper expectations with the client from the start of the transaction
- Qualify clients for new mortgage loans using automated underwriting systems (DU/LP)
- Deliver mortgage options to customer in one call to move forward with PHH Mortgage as their preferred lender
- Collect pertinent information/documents from client to begin processing
- Sends all required paperwork to client and provides excellent customer service
- Adhere to all regulatory mortgage compliance guidelines
- Partner with internal operations to consistently produce clean files and successfully complete transactions
- Input transactions into PHH Mortgage’s lead management system
- Communicate effectively with all parties to the transaction.
- Offer excellent customer service to all borrowers
- Structure business day to ensure balance of taking inbound leads and making follow-up contact with current sales pipeline in order to consistently meet minimum performance standards
- Attend all trainings, sales meetings, orientations as directed
- Increase knowledge of mortgage industry by completing all internal trainings timely
- Ability to use multiple software applications at one time
Requirements
What you’ll need- College Degree, High School Diploma, GED or military experience equivalent
- Preferred 1 to 2 years Sales or Customer Service experience
- Ability to obtain industry required licensing and continued education (company sponsored)
- Ability to maintain annually all federal and state licensing requirements
- (This includes background and credit checks annually)
- Customer service driven; responsive to client issues and concerns
- Ability to effectively communicate with others in a professional manner
- Flexibility in schedule to accommodate morning /evening shifts as well as Weekends
- Proficiency in Microsoft Office programs, specifically Word, Excel, and Outlook
Benefits
Comp & perks- Base salary paid bi-weekly (plus overtime opportunity).
- Commissions paid monthly.
- Quarterly incentive based on conversion performance
- Full suite of benefits (health, life, dental, vision, 401k, PTO).
- Best in class training program that will prepare you for success
- Call center environment with inbound and outbound leads.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
mortgage applicationautomated underwriting systemsDULPlead management systemcustomer service
Soft Skills
communicationcustomer service drivenflexibilityresponsivenessprofessionalism
Certifications
industry required licensingfederal and state licensing requirements