Integrity Technology Solutions

Service Manager, Professional Services

Integrity Technology Solutions

full-time

Posted on:

Origin:  • 🇺🇸 United States • Illinois

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Salary

💰 $75,000 - $95,000 per year

Job Level

Mid-LevelSenior

Tech Stack

CloudServiceNow

About the role

  • Lead and oversee the Professional Services team to ensure efficient, secure, and profitable delivery of client projects and engagements
  • Balance strategic vision, operational management, and hands-on leadership to maintain service excellence and meet financial goals
  • Ensure that all client projects and professional services are delivered to the highest standards and aligned with company values
  • Identify process improvements, implement refinements, and maintain documentation for audit readiness and knowledge sharing
  • Provide day-to-day leadership, mentorship, and professional development opportunities for team members
  • Oversee project execution to ensure adherence to budget, timelines, and deliverables and monitor service/project metrics
  • Partner with the COO on annual budgeting, departmental planning, and long-term service strategy
  • Regularly review service processes for inefficiencies and ensure alignment with security and compliance best practices
  • Maintain clear communication with internal stakeholders and clients regarding project status, priorities, and risks
  • Lead departmental meetings, support EOS initiatives, and perform additional duties as assigned to support company goals

Requirements

  • Proven experience in managing professional and consulting service delivery within a Managed Service Provider (MSP) or similar IT services environment
  • Strong understanding of project delivery best practices, including scope management, budget adherence, and quality assurance
  • Experience optimizing workflows, resource allocation, and processes to maximize efficiency and profitability
  • Ability to interpret service and project metrics, identify trends, and implement data-driven improvements
  • Broad technical background with exposure to Windows Server, Active Directory, Group Policy, and Microsoft 365 administration
  • Knowledge of network infrastructure fundamentals
  • Experience with virtualization platforms, storage and backup/disaster recovery solutions
  • Awareness of cloud platforms and security practices
  • Demonstrated ability to lead, mentor, and develop a high-performing technical team
  • Skilled in coaching, performance management, and fostering accountability
  • Strong analytical skills and critical thinking; ability to balance priorities and make decisions under pressure
  • Excellent verbal and written communication skills; experience managing client escalations
  • Understanding of business financials related to professional service efficiency, billable utilization, and project profitability
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
  • Experience with ticketing platforms such as ConnectWise, Autotask, or ServiceNow
  • Familiarity with collaboration platforms including Microsoft Teams, Slack, and Zoom
  • Ability to travel occasionally to client and prospect locations