Infrastructure Engineer

PNC

full-time

Posted on: 8/28/2025

Location: Ohio, Pennsylvania • 🇺🇸 United States

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💰 $55,000 - $152,375 per year

Mid-LevelSenior

CloudServiceNow

About the role

Prepare, configure, and maintain software packages for deployment
Manage lifecycle of desktop applications: packaging, testing, deployment, support
Create and customize installation packages using MECM/SCCM, Intune, AdminStudio, InstallShield, MSI
Manage application upgrades, updates, and patches with documentation and version control
Test packaged software for installation and compatibility; resolve conflicts
Work with deployment teams to roll out applications and support users
Write and maintain automation scripts (PowerShell, VBScript, Batch)
Ensure packages follow security policies and compliance requirements
Document packaging processes and troubleshooting steps
Communicate with software owners, vendors, end users, and IT staff
Keep up with packaging tools and best practices to improve efficiency and quality
Support improvement projects and train staff

Bachelor’s degree in IT or equivalent experience
Experience with software packaging and deployment in Windows environments
Extensive experience with tools like Microsoft Configuration Manager (MECM/SCCM), Intune, AdminStudio, InstallShield, and MSI
Deep knowledge of scripting languages (PowerShell, Batch, and VBScript)
Understanding of Windows desktops, servers, and Active Directory
Strong problem-solving, communication, and time management skills
Industry certifications (preferred: Microsoft Certified: Modern Desktop Administrator Associate, ITIL Foundation)
Knowledge of virtualization and cloud desktop solutions (preferred)
Familiarity with ServiceNow (preferred)
3+ years of relevant / direct industry experience (typical)