Integrity Technology Solutions

Manager

• Ensure consistent delivery of high-quality services that exceed client expectations
• Oversee end-to-end project execution, including scope, budget, and timelines
• Continually refine workflows to improve efficiency, security, and compliance
• Build and optimize processes that support scalable and repeatable success
• Provide day-to-day leadership to Professional Services team members
• Mentor emerging leaders and support professional growth
• Facilitate creative problem-solving and foster a collaborative team environment
• Provide constructive feedback to reinforce performance excellence
• Partner with the COO on departmental planning and budgeting
• Monitor performance metrics and identify opportunities for improvement
• Participate in long-term service strategy to align resources with market needs
• Review and enhance service processes to drive consistency and quality
• Ensure all work aligns with industry best practices and security standards
• Maintain documentation for audits, compliance, and knowledge sharing
• Communicate project status, priorities, and risks with transparency
• Lead departmental Level 10 meetings and champion EOS principles
• Partner with cross-functional teams to ensure organizational alignment

IT Professional Services Manager