HERE Technologies

Senior Sales Operations Analyst

HERE Technologies

full-time

Posted on:

Location: 🇮🇳 India

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Job Level

Senior

Tech Stack

CloudServiceNowTableau

About the role

  • Maintain and improve workflows and configurations within ServiceNow, Gainsight, and JIRA
  • Monitor system performance and update dashboards
  • Provide daily support and troubleshooting for ServiceNow-related issues
  • Enhance operational efficiency within global sales operations through improved tools, training, and process management
  • Identify automation opportunities and optimize performance
  • Document and refine operational processes
  • Collaborate with cross-functional teams to meet business needs
  • Translate requirements into system updates and improvements
  • Expand knowledge of tools like ServiceNow, Gainsight, Jira Service Cloud, and GenAI
  • Share insights and contribute to team learning
  • Operates with urgency and a proactive mindset, often independently with moderate supervision
  • Functions as an individual contributor in a global role, partnering across teams
  • Influences team-level decisions and contributes to quality, efficiency, and project outcomes

Requirements

  • Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or related fields
  • 5+ years of relevant technical experience, including 2+ years in CRM and Sales Operations
  • Jira Service Management and Tableau expertise is preferred
  • Excellent team player with the ability to work within a collaborative and cross functional environment
  • Creative, resourceful, and innovative problem solver
  • Great communication skills (including active listening and comprehending requirements)
  • Preferred experience in high-tech B2B or B2B2C environments
  • Ability to teach and implement best practices
  • Strong analytical skills with the ability to manage multiple projects
  • Healthy skepticism and curiosity – seeks feedback with an open mind and strives for deeper understanding through data
  • Self-starter with curiosity and data-driven decision-making skills
  • Proven track record of establishing and maintaining strong cross-team working relationships and collaboration
  • Outstanding communication and interpersonal skills across all management levels
  • Ability to work under pressure and navigate ambiguity
  • Strong soft skills, including active listening, negotiation, prioritization, and time management
  • High attention to detail and analytical mindset
  • Fluent in English (written and spoken)
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