Customer Success Operations Manager
Ataccama
CloudTableau
Senior Sales Operations Analyst
HERE Technologies
full-time
Posted on:
Origin: • 🇮🇳 India
Visit company websiteJob Level
Senior
Tech Stack
CloudServiceNowTableau
About the role
- Maintain and improve workflows and configurations within ServiceNow, Gainsight, and JIRA
- Monitor system performance and update dashboards
- Provide daily support and troubleshooting for ServiceNow-related issues
- Enhance operational efficiency within global sales operations through improved tools, training, and process management
- Identify automation opportunities and optimize performance
- Document and refine operational processes
- Collaborate with cross-functional teams to meet business needs
- Translate requirements into system updates and improvements
- Expand knowledge of tools like ServiceNow, Gainsight, Jira Service Cloud, and GenAI
- Share insights and contribute to team learning
- Operates with urgency and a proactive mindset, often independently with moderate supervision
- Functions as an individual contributor in a global role, partnering across teams
- Influences team-level decisions and contributes to quality, efficiency, and project outcomes
Requirements
- Bachelor’s degree in Computer Science, Computer Engineering, Software Engineering, Electrical Engineering, or related fields
- 5+ years of relevant technical experience, including 2+ years in CRM and Sales Operations
- Jira Service Management and Tableau expertise is preferred
- Excellent team player with the ability to work within a collaborative and cross functional environment
- Creative, resourceful, and innovative problem solver
- Great communication skills (including active listening and comprehending requirements)
- Preferred experience in high-tech B2B or B2B2C environments
- Ability to teach and implement best practices
- Strong analytical skills with the ability to manage multiple projects
- Healthy skepticism and curiosity – seeks feedback with an open mind and strives for deeper understanding through data
- Self-starter with curiosity and data-driven decision-making skills
- Proven track record of establishing and maintaining strong cross-team working relationships and collaboration
- Outstanding communication and interpersonal skills across all management levels
- Ability to work under pressure and navigate ambiguity
- Strong soft skills, including active listening, negotiation, prioritization, and time management
- High attention to detail and analytical mindset
- Fluent in English (written and spoken)
