Commercial Business Development Representative - West
Chainguard
CloudCyber SecurityOpen Source
Job Level
JuniorMid-Level
Tech Stack
CloudCyber Security
About the role
- Assist Sales with quoting, information inquiries, and support opportunity updates and closures.
- Ensure Support SLAs are met, and cases issues are resolved within a timely manner with clear communications back to the case submitter.
- Maintain data quality for all case related transactions and assist with data clean up when required.
- Identify opportunities for process improvement and be involved in testing and roll-out of improved methods and tools.
- Work closely within the regional team and alongside the Operations Manager to ensure alignment on process, policy, and procedures.
- Cultivate relationships with key departments, including but not limited to Sales, Deal Registration Support, Sales Operations teams, Partner Care and Support
- Manage incoming case requests, troubleshooting system issues, internally communicating clearly and efficiently while using judgment or seeking advice in unclear situations.
- Position requires working US Time Zone
Requirements
- 2– 3 years’ experience with Sales Operations in IT/ Software Industry
- Experience with Salesforce CRM, analysis, and communications with various stakeholders
- Has good MS office skills or similar package
- Ability to work effectively in a fast-paced, high energy, team-oriented environment
- Ability to multi-task and perform effectively under pressure
- Applicants must have legal authorization to work in the jurisdiction where the position is posted, without requiring employer sponsorship.
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