Cummins Inc.

Sales Operations Coordinator, Level I

Cummins Inc.

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Junior

Tech Stack

ERP

About the role

  • Manage assigned customer accounts throughout the entire order life cycle, from setup and order entry/modification to escalations and logistics management.
  • Serve as the single point of contact for customers, distribution centers, manufacturing plants, and cross-functional teams to ensure timely and accurate order fulfillment.
  • Liaise with production, planning, and materials teams to ensure smooth order throughput and achievement of financial targets.
  • Communicate with sales, warehouse, and logistics teams to confirm order status and resolve customer inquiries.
  • Handle complex customer issues through research and a detailed understanding of Cummins systems, processes, and policies.
  • Ensure compliance with export policies, compiling required shipping and documentation per legislation.
  • Support quality issue resolution by raising Material/Process Non-Conformance claims via the Quality Management System.
  • Maintain accurate and complete documentation of all interactions in relevant systems.
  • Prepare and distribute standard and customized internal and external reports.
  • Run and consolidate recurring sales reports and forecasts using defined templates and tools (e.g., Salesforce, WWSPS, BMS, Portal).
  • Support system administration tasks, ensuring data accuracy and consistency.
  • Conduct repetitive internal and external data analysis (e.g., market data, competition research) to identify trends and business opportunities.
  • Assist in developing and delivering sales content and materials that align with customer needs and business objectives.
  • Support project schedule management to ensure on-time deliverables.

Requirements

  • 1–4 years of relevant experience in customer order management, account management, supply chain, or sales support (preferred).
  • Experience with reporting, data analysis, and system administration tasks.
  • Familiarity with aftermarket channels, supply chain processes, and order fulfillment for on-highway and off-highway markets (preferred).
  • Proficiency in order management systems, ERP platforms, and CRM tools (e.g., Salesforce).
  • Ability to analyze and interpret data to identify trends, variances, and opportunities.
  • Knowledge of export policies, shipping documentation, and quality management processes.
  • Strong organizational and problem-solving skills.
  • Ability to work cross-functionally in a fast-paced environment.
  • Willingness to participate in process improvement initiatives and training.
  • Bachelor’s Degree in Business, Supply Chain, Operations, or related field (preferred).
  • High school diploma or equivalent accepted with relevant experience.
  • May require licensing for compliance with export controls or sanctions regulations.