Integris

System Administrator

• Initial contact for inbound phone and chat support request.
• Provide support and maintenance of servers, network devices, and associated hardware and software systems for clients.
• Acts as the first line of escalation for Support Technicians.
• Provide onsite support for Managed Services clients.
• Acts as a secondary Client Relationship Manager; evaluate system performance and recommend improvements to enhance efficiency.
• Provide intermediate technical support and guidance to end-users and assist in resolving technical issues.
• Document system configurations, procedures, and troubleshooting steps.

Systems Administrator

Auditor

• The Internal Auditor ensures that Integris adheres to all applicable policies, procedures, regulations, and industry standards tied to the companys certifications and audit requirements.
• This role is responsible for planning and conducting internal audits, supporting external audit activities, managing compliance documentation, and evaluating internal controls across operational, financial, and regulatory areas.
• The Internal Auditor also maintains key audit calendars and provides advisory support to leadership on risk, governance, and control improvements.
• Develop and execute comprehensive internal audit programs, including risk assessment, audit scoping, fieldwork, and reporting, ensuring compliance with internal and external standards.
• Facilitate internal audits of IT systems, including network security, data backup, access controls, change management, and service delivery processes specific to MSP operations.
• Identify, assess, and recommend improvements for controlling risks across various operational, financial, and compliance areas.
• Verify adherence to regulatory requirements and industry standards, particularly SOC 2 Type II, HIPAA, and ISO certification controls.
• Maintain Integris Internal Auditing Calendar Prepare clear, concise, and objective audit reports detailing findings, root causes, and practical recommendations for management.
• Provide consultative advice to management on risk and control considerations for new systems, processes, and service offerings.
• Manage Integris Annual Audit Plan & Calendar: manage the risk-based schedule for internal audits that covers all required compliance areas (SOC 2, HIPAA, ISOs, PCI) and their respective control domains.