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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates proficiency in service intake management, basic troubleshooting, and accurate documentation within ticketing systems. Capable of supporting client deployments and adhering to established support documentation.
Highest-signal resume keywords
A+ CertificationO365 Fundamentals CertificationBasic Troubleshooting SkillsService-Related ExperienceClient Support Documentation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
TroubleshootingService ManagementDocumentationClient SupportBasic Infrastructure Skills
Tools & Technologies
Ticketing SystemClient Portal
Certifications & Qualifications
A+ CertificationO365 Fundamentals Certification
Industry Keywords
Service IntakeClient DeploymentSingle-User System
About the role
Key responsibilities & impact- Manage service intake via email and the client portal.
- Conduct basic troubleshooting for non-complex issues within single-user system environments.
- Document troubleshooting activities accurately within the ticketing system.
- Support Professional Services with client onsite deployment as needed.
- Adhere to established client support documentation.
Requirements
What you’ll need- Possession of A+ and/or O365 Fundamentals or obtainment of A+ and/or O365 Fundamental or equivalent on-the-job experience
- High School Diploma/GED or equivalent qualification
- Preferably, a minimum of 1 year of service-related experience
- Basic infrastructure and troubleshooting skills
- Valid driver's license required.
Benefits
Comp & perks- Medical, Dental, and Vision Insurance
- 401K Retirement Plan
- Minimum 4 Weeks of Paid Time Off (PTO)
- Birthday PTO
- Paid Holidays
- Paid Time Off for Volunteering
- Short-Term and Long-Term Disability Insurance
- Life Insurance
- Supplemental Insurance
- Employee Assistance Program
