Bilingual Call Center Representative
Mindful Support Services
Manager, Member Services
Instructure
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $62,000 per year
Job Level
JuniorMid-Level
About the role
- At Instructure, we believe in the power of people to grow and succeed throughout their lives. Our goal is to amplify that power by creating intuitive products that simplify learning and personal development, facilitate meaningful relationships, and inspire people to go further in their education and careers. We do this by giving smart, creative, passionate people opportunities to create awesome.\n
- And that's where you come in:\n
- Our Member Services team is the first line of assistance for users of Parchment's products within Higher Education and K12 institutions we serve. From the point of implementation throughout the life of engagement, the Member Support team is there to assist the Office of the Registrar, Admissions, IT and other stakeholders.\n
- The Manager, Member Services role is responsible for leading the Member Services team to ensure we are delivering exceptional customer service while providing support to our amazing team. The manager provides consistent leadership presence as well as collaborates with a team of leaders across Global Support.
Requirements
- 2+ years management and leadership experience preferred\n
- 2+ years operational experience in contact center environment preferred\n
- Detailed knowledge and experience in Parchment support operations preferred \n
- Demonstrated strong work ethic\n
- Skilled team player and collaborator with peers and other stakeholders\n
- Strong interpersonal skills\n
- Experience in conflict resolution and mediation\n
- Professional writing & communication experience\n
- Understanding of proprietary and confidential information with appropriate handling. \n
- Process-oriented - being able to recognize need, create and improve\n
- Visionary - can see ways to improve team performance, agent and user satisfaction\n
- Organizational, project management, and multi-tasking skills
