Specialist, Video Investment
Barkley
Bilingual Call Center Representative
Mindful Support Services
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $16 per hour
Job Level
JuniorMid-Level
About the role
- Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time.
- Match new clients with the mental health provider that best suits their needs.
- Communicate clearly and effectively.
- Demonstrate excellent attention to detail when entering client data.
- Meet personal/team qualitative and quantitative goals.
- Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources.
- Educate clients about insurance, authorizations, provider policies, and payments.
Requirements
- Customer Service Experience: 2+ years of experience in a fast-paced customer support role.
- Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues.
- Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities.
- Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams.
- Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently.
- Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained.
- Positive Attitude: Maintain a positive and professional attitude, even in challenging situations.
- Commitment to Community: Passion for improving access to mental health care in the community.
