Manager, Health Systems Strengthening and Integration
NASTAD
Maven
Leave Case Manager
Instant Teams
full-time
Posted on:
Location Type: Remote
Location: Remote • California, Illinois, Massachusetts, Montana, New Hampshire, Rhode Island, Washington • 🇺🇸 United States
Visit company websiteSalary
💰 $21 per hour
Job Level
JuniorMid-Level
About the role
- Administering various clients’ Family Medical Leave Act (FMLA) policy.
- Performing various clerical duties to support the administration and operational functions of the unit.
- Assisting associates with leave of absence requests and guiding them through the process.
- Processing all leave of absence paperwork according to established procedures and laws.
- Providing timely and accurate responses to associates and all levels of management concerning day-to-day issues and activities.
- Reviewing FMLA documentation for accuracy and completeness.
- Making recommendations to approve or deny requests for FMLA based on federal regulations.
- Coordinating correspondence, forms, and other documents via the claim system.
- Generating reports as required; maintaining files, inputs, and analyzes data.
- Assisting management with leave of absence situations and providing guidance within policy and established legal guidelines.
- Keeping complete records of all LOA requests and maintaining tracking and analysis of data.
- Participating in developing goals, objectives, and systems.
- Maintaining compliance with standards and federal/state regulations.
- Serving as an internal reference to the team for certification requirements and processing.
- Contacting Providers for clarification.
- Supporting management with special projects as necessary.
- Performing other duties as assigned.
Requirements
- High School Diploma
- 1-2 years of related experience
- Current knowledge of the integrated disability and absence management industry
- Excellent customer service skills and ability to manage difficult and stressful situations
- Strong communication skills – written, verbal, persuasion, motivation, facilitation of strong working relationships
- Ability to manage business expectations and resolve concerns, by communicating status and issues
- Ability to effectively prioritize and escalate customer issues
- Ability to interpret and analyze multiple facts
- Knowledge of state and federal FMLA regulations
- Knowledge of medical disability management preferred
- Strong organizational skills
- Excellent interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Performance Competencies
Benefits
- Equipment is provided.
- 100% remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
FMLA administrationleave of absence processingdata analysisreport generationdocumentation reviewcompliance maintenancecertification processingrecord keepingpolicy guidancedisability management
Soft skills
customer servicecommunicationproblem solvingorganizational skillsinterpersonal skillsteamworkprioritizationstress managementpersuasionmotivation
Certifications
High School Diploma
