Instaleap

Operations Expert

Instaleap

full-time

Posted on:

Location: 🇨🇴 Colombia

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Job Level

Mid-LevelSenior

About the role

  • Analyze data related to product usage to bring new insights to the client to improve operational goals
  • Deliver training to clients on our functionalities and explain how to configure our software
  • Resolve doubts on product usage/configuration
  • Carry out weekly follow up calls with our clients
  • Escalate product or customer issues to customer success managers
  • Create documentation, presentations, user manual and other resources to help clients use the product effectively
  • Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines
  • Guide the client in incident escalations with the support team

Requirements

  • You took classes related to operations/logistics at university
  • Ops lover: Ask smart questions about the operation
  • Management of data analysis tools: Excel (Intermediate); G Suite is a plus
  • Excellent communication and organizational skills
  • Be a results-driven person
  • Native Spanish and Intermediate English (B1/B2)
  • Ability to perform well under high-pressure environments
  • Knowledge of last mile operation or logistics
  • Customer-facing experience (deseable)
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