IT Operations Intern
Sezzle
CloudMacOS
Job Level
Mid-LevelSenior
About the role
- Analyze data related to product usage to bring new insights to the client to improve operational goals
- Deliver training to clients on our functionalities and explain how to configure our software
- Resolve doubts on product usage/configuration
- Carry out weekly follow up calls with our clients
- Escalate product or customer issues to customer success managers
- Create documentation, presentations, user manual and other resources to help clients use the product effectively
- Accurately record meeting minutes, including key points discussed, decisions made, actions agreed upon and deadlines
- Guide the client in incident escalations with the support team
Requirements
- You took classes related to operations/logistics at university
- Ops lover: Ask smart questions about the operation
- Management of data analysis tools: Excel (Intermediate); G Suite is a plus
- Excellent communication and organizational skills
- Be a results-driven person
- Native Spanish and Intermediate English (B1/B2)
- Ability to perform well under high-pressure environments
- Knowledge of last mile operation or logistics
- Customer-facing experience (deseable)
