Operations

• Manage Salesforce user setup, roles, profiles, permissions, and security settings
• Oversee Salesforce case management, ensuring SLAs and response times are met
• Maintain page layouts, workflows, validation rules, and approval processes
• Serve as the escalation point for advanced Salesforce user requests
• Troubleshoot and resolve CPQ and multi-instance Salesforce issues
• Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals)
• Support OLM processes including orders, renewals, cancellations, and billing triggers
• Ensure synchronization of Salesforce data with ERP/Billing systems
• Collaborate with Sales Ops, Finance, IT, and Product teams
• Recommend process automation and continuous improvement
• Support UAT, deployments, and develop user training materials

Systems Operations Administrator

Operations Analyst

Director of Operations

Supervisor de Operaciones – Logística

Operations Assistant – Property Management

Agente Educativo – Operaciones con Clientes