Customer Operations Specialist
Traba
IT Operations Intern
Sezzle
internship
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteSalary
💰 $700 per month
Job Level
Entry Level
Tech Stack
CloudMacOS
About the role
- Respond to and resolve incoming IT service desk tickets in Jira related to hardware, software, or user access issues.
- Assist with diagnosing and resolving end-user device issues, including both macOS and Windows systems.
- Support the setup, imaging, and distribution of laptops and peripherals for new and existing employees.
- Help provision accounts, configure systems for new hires, and assist with access removal and equipment collection for departures.
- Maintain accurate records of IT assets, ensuring proper tagging, documentation, and periodic audits.
- Contribute to and update internal documentation for troubleshooting steps, FAQs, and process workflows.
- Support the IT Operations team with ongoing initiatives related to system improvements, automation, or infrastructure upgrades.
- Participate in miscellaneous tasks and projects that support the IT Operations team’s mission.
Requirements
- Currently pursuing or recently completed a degree or technical program in Computer Science, Information Technology, or a related field, preferably with an emphasis on IT Operations, Systems Administration, or Infrastructure Management.
- Familiarity with macOS and Windows operating systems.
- Basic understanding of networking, device configuration, and troubleshooting.
- Exposure to cloud-based tools such as Google Workspace.
- Interest in learning IT ticketing systems, MDM platforms, and automation tools.
- Strong problem-solving and organizational abilities.
- Excellent communication and interpersonal skills.
- Dependable, proactive, and eager to learn in a fast-paced environment.
- Prior experience providing IT support (academic, internship, or volunteer) is preferred.
- Basic knowledge of IT security concepts and best practices is preferred.
Benefits
- Flexible working conditions
- Mentorship from experienced engineers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
IT service desktroubleshootingdevice configurationnetworkingmacOSWindowsIT supportIT security conceptsautomationcloud-based tools
Soft skills
problem-solvingorganizational abilitiescommunication skillsinterpersonal skillsdependableproactiveeager to learn