Customer Operations Specialist
Traba
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteJob Level
JuniorMid-Level
About the role
- Identify opportunities for process enhancements and work with management to implement improvements that streamline invoicing and reporting processes
- Process timesheets from customers to accurately generate invoices for our business clients
- Create and maintain custom reports related to invoicing, timesheets, and payroll adjustments to meet the unique needs of each client
- Collaborate closely with the business operations team to improve administrative workflows and provide a seamless experience for our clients
- Address and resolve support issues related to invoicing and timesheet discrepancies in a timely manner
- Ensure compliance with internal and customer systems and standard operating procedures (SOPs)
- Assist with the development of SOPs to streamline internal payment processes and invoicing accuracy
Requirements
- 2+ years of experience in Data Entry, AR/AP, Payroll, Workforce Management or as a Payment Specialist
- Strong analytical skills
- Ability to generate and interpret custom reports related to timesheets, invoicing, and pending adjustments
- Excellent communication and collaboration skills
- Proactive mindset and willingness to work hands-on to resolve issues and improve processes
Benefits
- Competitive pay with opportunity to grow into bigger responsibilities and rewards
- Opportunity to work with a highly competent team to grow yourself as a professional
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data entryaccounts receivableaccounts payablepayrollworkforce managementpayment processingcustom reportinginvoicingtimesheet processingSOP development
Soft skills
analytical skillscommunication skillscollaboration skillsproactive mindsetproblem-solving