Instacart

Product Manager

• Own the multi-year product vision, strategy, and roadmap for Agentic Commerce across Cart Assistant and third-party agent integrations; define clear success metrics and deliver measurable impact on conversion, AOV, retention, and customer satisfaction.
• Lead, develop, and grow a high-performing team of product managers; establish product operating rhythms, hiring plans, and career development frameworks that cultivate a healthy, high-trust team.
• Partner with Engineering, ML, and Design to ship high-quality AI features end to end, including experimentation frameworks, safety/guardrails, model selection and evaluation, latency/reliability, and privacy-by-design.
• Collaborate with Retail, Partnerships/BD, and GTM teams to commercialize agentic solutions, drive adoption with retailers, and shape co-development opportunities with industry-leading partners.
• Drive cross-organizational alignment with senior leaders; translate complex, technical concepts into clear narratives; make principled tradeoffs to prioritize the highest-leverage work in a fast-changing environment.
• Champion responsible AI practices, ensuring experiences are transparent, trustworthy, and inclusive while meeting regulatory and brand standards.

Director of Product, Agentic Commerce

Account Manager

• Collaborate with the Sales Team to build trusted CPG Client and Agency relationships
• Fluent in creating full funnel media mix strategies with alignment to partner objectives
• Lead CPG cadence calls utilizing data visualization to present a story around campaign performance
• Builds persuasive narrative to influence advertisers to implement optimization and upsell strategies to enhance campaign effectiveness
• Eloquent in objection handling with the ability to influence advertisers and set direction against multiple stakeholders
• Acts as the voice of the customer, proactively advocate product enhancements to internal stakeholders
• Serve as a product expert, has deep understanding of ad products with the ability to communicate how products operate and serve to advertisers
• Participate in cross functional projects, provides thought leadership and feedback
• Influence standards, best practices and shares learnings at the category team level
• Internally champion and provide the vision for the Quarterly Business Review; present campaign insights to CPGs with an analytical mindset
• Contributes in gap to goal planning and manages quota over multiple business units
• Troubleshoot issues with limited guidance from Manager
• Actively engage in Advertiser Success team activities including opportunities to lead projects and participate in team wide programs

Account Manager II

• Own the vision, strategy, and execution for the In Store Tasks product
• Define and deliver the roadmap for in-store tasks
• Collaborate with engineers, designers, and data scientists
• Work with Shopper and Logistics teams to drive priorities
• Represent the in-store task roadmap with stakeholders

Senior Product Manager, In-Store Tasks

Marketing

• Own the end-to-end marketing measurement strategy across paid search, paid social, display, affiliates, CTV, and lifecycle/CRM, unifying MMM, MTA, and incrementality testing to guide channel and portfolio-level investment.
• Design, launch, and analyze experiments (e.g., geo tests, PSA tests, holdouts) and causal inference studies that quantify lift, inform targeting, and establish best practices for decision-making under uncertainty.
• Build and productionize predictive models (e.g., LTV, churn/propensity, audience response, budget allocation) using SQL and Python or R, partnering with data engineering to automate pipelines and ensure data quality.
• Create executive-ready dashboards and narratives in tools like Looker or Mode that track KPIs, explain performance drivers, and translate insights into clear, prioritized recommendations.
• Partner with Strategic Finance and Marketing leadership on forecasting, scenario planning, and quarterly planning processes; influence roadmaps and present findings to VP+ stakeholders.
• Prioritize ruthlessly in a dynamic environment, managing multiple concurrent projects and elevating the team’s analytical bar through peer reviews, documentation, and mentorship.

Senior Marketing Decision Scientist

Manager

• Partner with Sales and Business Development to support the Fulfillment Pro API pipeline across domestic and international markets
• Identify the product capabilities required to win priority deals and partner with Product and Engineering to scope, prioritize, and sequence them on the roadmap
• Work with Legal and Finance to shape rate cards, commercial constructs, and contracting frameworks that scale to international markets and varied partner profiles
• Partner with the Partnerships team to evaluate, structure, and operationalize third-party integrations
• Serve as the senior strategy partner for the Fulfillment Pro API motion
• Build and operate the cross-functional cadences that keep Sales, Product, Legal, Finance, and Partnerships aligned
• Synthesize and frame data to drive decisions
• Represent Instacart externally when needed
• Lead complex, cross-functional initiatives end-to-end
• Exemplify cross-functional collaboration to problem solving
• Operate with ownership and objectivity in ambiguous, fast-moving situations

Senior Strategy & Planning Manager

Customer Support

• own end-to-end operations for designated CX pillar(s)
• lead, coach, and develop a team of 2 direct reports
• drive vendor performance across our BPO network in partnership with Vendor Managers
• partner with Product Ops, Engineering, Design, and Support to scope, prioritize, pilot, and launch product and process changes
• build and maintain dashboards and reporting that power weekly business reviews
• lead incident management and root cause analysis for spikes or defects
• institutionalize continuous improvement through SOPs, training, and change management

Customer Experience Operations Manager – Pillar Lead

Engineering Manager

• Lead, coach, and grow a senior-skewed team of ~12 engineers across multiple workstreams
• Set clear architectural and execution direction
• Drive consolidation of bespoke retailer-vertical services onto unified Instacart platform rails
• Partner with ML and Data Engineering on long-term enterprise data platform compliance
• Deliver self-service tooling for retailers and internal teams
• Represent technical and product trade-offs across multiple engineering and product organizations

Senior Engineering Manager, Retailer Platform

• Define and execute the long-term roadmap for the Critical Response team, including tooling upgrades, program gap remediation and AI integrations.
• Lead continued development of current workflows and safety programs to improve case process accuracy and reduce operational redundancy.
• Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more effective escalation and safety frameworks for the company to reduce risks.
• Ensure institutional knowledge is documented and scalable across all workflows.
• Audit and streamline existing workflows to reduce administrative burden and expand capacity for strategic, proactive work.
• Implement a clear framework for team’s operation capacity while balancing reactive case-handling and dedicated project deliveries.
• Be able to use and interpret data to surface operational insights that drive process improvements and better safety outcomes.
• Mentoring the team. Build a high-trust, high-engagement team culture. Establish clear career paths and growth opportunities for all members in the team.
• Owns team performance across urgent and routine Salesforce cases and safety alert systems.
• Ensure operational coverage; proactively manage scheduling, escalations, and coverage gaps.
• Serves as one of the primary escalation points for critical incidents.

Trust & Safety Manager – Critical Response

Financial Planning and Analysis

• Serve as the key finance partner for Instacart’s International expansion, owning end-to-end financial forecasting, business planning, and performance management for new and emerging markets.
• Partner closely with cross-functional leaders (e.g., Business Development, Corporate Development, Operations, Strategy, Legal, Policy) to evaluate market entry opportunities, assess investment trade-offs, and provide clear recommendations that shape Instacart’s global growth strategy.
• Build and refine complex financial models to support scenario planning in a highly ambiguous environment, enabling the executive team to make fast, data-driven decisions.
• Develop actionable insights by analyzing market dynamics, unit economics, and operational performance across countries; highlight risks, surface opportunities, and drive accountability with senior stakeholders.
• Own the monthly and quarterly actuals vs. forecast (AvF) process for International, including variance analysis, commentary, and presentation of results to senior leadership; translate financial performance into clear business narratives that connect drivers to outcomes and inform future forecast adjustments.
• Thrive in a fast-paced and constantly evolving environment, establishing structure where needed while adapting processes, forecasts, and recommendations as the International landscape rapidly changes.

International Finance Manager

• Define and execute the long-term roadmap for the Critical Response team, including tooling upgrades, program gap remediation and AI integrations.
• Lead continued development of current workflows and safety programs to improve case process accuracy and reduce operational redundancy.
• Partner with Customer Experience, Trust & Safety leadership, Legal and Product teams to build more effective escalation and safety frameworks for the company to reduce risks.
• Ensure institutional knowledge is documented and scalable across all workflows.
• Audit and streamline existing workflows to reduce administrative burden and expand capacity for strategic, proactive work.
• Implement a clear framework for team’s operation capacity while balancing reactive case-handling and dedicated project deliveries.
• Be able to use and interpret data to surface operational insights that drive process improvements and better safety outcomes.
• Mentoring the team. Build a high-trust, high-engagement team culture. Establish clear career paths and growth opportunities for all members in the team.
• Ensuring all team members have clear ownership, development opportunities, and a sense of purpose.
• Owns team performance across urgent and routine Salesforce cases and safety alert systems.
• Ensure operational coverage; proactively manage scheduling, escalations, and coverage gaps.
• Serves as one of the primary escalation points for critical incidents.

Trust & Safety Manager, Critical Response

• Design and execute advanced experiments that prove advertising value and optimize campaigns, delivering actionable insights that drive business decisions
• Analyze experiment data to produce nuanced recommendations for improving ad performance and measurement outcomes
• Tailor measurement approaches to meet stakeholder needs, by developing innovative metrics and data visualizations that reveal deeper business insights
• Proactively partner with stakeholders to shape media measurement strategies and address complex challenges, navigating through ambiguous measurement questions
• Present experimental findings and other data-driven insights with an executive presence to senior clients, educating them on methodologies and ensuring alignment on actionable insights
• Lead discussions, trainings, and Q&A sessions as a thought leader on ad measurement and experimentation to inspire confidence in measurement outcomes with clients and internal teams
• Identify strategic opportunities, including client upsell potential or internal operational improvement needs, informed by data-driven insights
• Develop customized analytical solutions, including code, dashboards, and self-service tools with data-driven enhancements either through client works and/or project initiatives

Measurement Science Manager – II

Sales

• Joint ownership of the sales cycle for Storefront Pro across a portfolio of mid-market and enterprise grocery and retail accounts, from prospecting and pipeline development through negotiation, contract close, and onboarding handoff
• Design and execute account-specific selling strategies in close partnership with BD Retail, leveraging Storefront Pro's performance track record (10pp+ YoY sales growth, 65%+ platform cost offset through ad monetization) to build compelling, ROI-grounded business cases
• Build trusted, multi-threaded relationships with key decision-makers and influencers across retailer digital, technology, marketing, operations, and executive functions
• Develop and deliver tailored presentations and proposals that bring Storefront Pro's value proposition to life — spanning omnichannel UX, AI-powered personalization, retail media monetization via Carrot Ads, loyalty and SNAP/EBT integration, and flexible fulfillment
• Lead negotiation of complex commercial agreements, partnering with Legal, Finance, and BD leadership to structure deals that are both competitive and scalable
• Collaborate with Storefront Pro and Connected Stores MS&P to refine go-to-market strategy, sharpen positioning against competing platforms, and improve the end-to-end sales process
• Serve as a critical feedback channel between the field and internal teams — translating retailer objections, competitive dynamics, and market signals into actionable product and GTM recommendations
• Partner cross-functionally with Product, Engineering, Marketing, and Partnerships to develop custom solutions and creative deal structures for key prospects

Enterprise Solutions Sales Manager, StoreFront Pro

• Manage and grow a book of emerging brands, driving revenue through upsells, renewals, and new media adoption
• Sell across the full Instacart Ads ecosystem — helping brands think holistically about sponsored, display, video, and off-platform solutions
• Build data driven business reviews and storytelling that connects campaign performance to brand growth goals
• Educate brands on the e-commerce landscape and how to think about Instacart as a core retail media channel
• Maintain a high-velocity sales cadence — calls, emails, QBRs — in a fast-paced, metrics-driven environment
• Partner cross-functionally with Account Management, Product, and Marketing to deliver an exceptional partner experience

Senior Sales Associate

Security Engineer

• Identify business-critical risks present within Instacart’s product and infrastructure.
• Analyze the risks and define remediation strategies with actionable roadmaps.
• Develop scalable systems to enable and encourage secure engineering patterns.
• Own and drive systemic improvements across engineering and other functions.
• Coach and mentor other engineers within the organization.

Director of Product, Agentic Commerce

Account Manager II

Senior Product Manager, In-Store Tasks

Senior Marketing Decision Scientist

Senior Strategy & Planning Manager

Customer Experience Operations Manager – Pillar Lead

Senior Engineering Manager, Retailer Platform

Trust & Safety Manager – Critical Response

International Finance Manager

Trust & Safety Manager, Critical Response

Measurement Science Manager – II

International Finance Manager

Enterprise Solutions Sales Manager, StoreFront Pro

Senior Sales Associate

Senior Security Engineer