Director of Growth Marketing
Gainwell Technologies
Cloud
Salesforce Administrator, Service Cloud
Instacart
full-time
Posted on:
Origin: • 🇨🇦 Canada
Visit company websiteSalary
💰 CA$111,000 - CA$123,000 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Serve as a key Salesforce administrator supporting the Salesforce Service Cloud platform, ensuring it operates smoothly and meets the needs of customer service teams.
- Configure, maintain, and optimize Salesforce Service Cloud features like case management, knowledge base, and service console to improve service team performance.
- Collaborate with customer service stakeholders to enhance workflows, automate processes, and improve customer service outcomes.
- Assist with managing integrations between Salesforce and other tools, such as telephony systems, chat platforms, and knowledge management systems.
- Monitor system performance, troubleshoot issues, and provide ongoing support to ensure a high level of operational efficiency.
- Stay current on Salesforce updates and innovations related to Service Cloud, proactively recommending solutions that enhance customer service capabilities.
- Provide training and documentation to ensure teams can maximize the value of Salesforce Service Cloud features and best practices.
Requirements
- 3+ years of experience as a Salesforce Administrator, with expertise in Salesforce Service Cloud.
- Experience with contact center technologies like Genesys.
- Salesforce-certified (Admin, Advanced Admin, and Service Cloud Consultant certifications required).
- Strong experience in Salesforce configuration, system governance, and adhering to best practices for Service Cloud environments.
- Experience with Salesforce features specific to Service Cloud, including Case Management, Service Console, Omnichannel, and Knowledge Management.
- Familiarity with Salesforce Flows, process automation, and other tools to improve customer service operations.
- Experience with Salesforce integrations (e.g., telephony systems, chat, and other customer service platforms).
- Ability to collaborate across teams to design scalable solutions that support evolving customer service needs.
- Must be located in Ontario, Alberta, British Columbia, or Nova Scotia (currently only hiring in these provinces).
