Customer Success Associate
Reliance Health
Job Level
SeniorLead
About the role
- Take ownership of valuable merchant relationships within e-commerce and strengthen partnerships.
- Manage and grow a portfolio of strategic accounts with tailored strategies to maximize revenue and profitability.
- Build and maintain senior-level client relationships, ensuring needs are met and expectations exceeded.
- Identify and capture new business opportunities and adapt solutions to evolving client needs.
- Lead contract negotiations and secure mutually beneficial agreements.
- Lead complex projects and initiatives, managing client initiatives end to end.
- Analyse sales data and market trends to identify growth opportunities and improvements.
- Collaborate closely with cross-functional teams to deliver exceptional client outcomes.
- Provide regular reports on account performance and communicate effectively with senior management.
- Challenge partners and clients constructively to deliver measurable business impact.
Requirements
- Bachelor’s degree in business administration, marketing, or a related field.
- 7+ years of experience in key account management, or project management.
- Demonstrated project leadership experience, managing complex client initiatives end to end.
- Strong track record of exceeding targets and growing key accounts.
- Proven experience negotiating with and managing relationships at C-level.
- Experience in logistics and/or e-commerce (highly advantageous).
- Exceptional communication, negotiation, and relationship-building skills.
- Strong analytical and problem-solving abilities.
- Proficiency with CRM systems and sales reporting tools.
- Fluency in Swedish and English, both verbal and written.
- Participation in background checks via Verifiera (mandatory for recruitment processes in Sweden).
