Customer Success Manager
Zendesk
CRM Administrator – Consultant
InspiraFarms Cooling
contract
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Collaborate with sales, marketing, and operations teams to enhance operational excellence and rigor in the business
- Define, develop, and implement sales, marketing, and student success support systems and scalable processes
- Work closely with key stakeholders/cross-functional teams to understand operational needs and improve existing workflows
- Educate the sales, marketing, and student success teams about process changes and system updates, keeping them informed about change management
- Assist the team in finding simple and scalable process solutions for day-to-day challenges
- Ensure data accuracy in HubSpot CRM
- Lead all attribution infrastructure - UTM tracking, Google Analytics, Ad platforms
- Integrate all of our platforms, e.g., GTM, GA4, and HubSpot
- Integrate our third-party tools with GTM, GA4, and HubSpot (e.g., webinar tools, outgrow, etc.)
- Write and maintain documentation for operation processes
- Prepare ad hoc analyses and participate in special projects as needed
- Create and maintain reports and dashboards that facilitate quick decision-making at scale
- Drive process improvement, adoption, and effectiveness at all levels of the sales process
Requirements
- 4+ years of experience in Business, Sales, Success Operations, or a similar role
- Proven experience collaborating with sales, marketing, and operations teams to drive strategic initiatives
- Bachelor’s degree required, Masters degree preferred
- Experience in a startup environment and a demonstrated ability to work within a scaling team, ideally having been part of a team with less than 50 employees
- Strong knowledge and understanding of sales and customer success disciplines
- Solid functional understanding of HubSpot CRM, with robust experience in creating and maintaining reports and dashboards
- Excellent analytical thinking skills, with the ability to break down ambiguous problems into clear, manageable components and identify optimal solutions
- Exceptional verbal and written communication skills, along with strong organizational abilities; experience in project or program management is a plus
- Strong problem-solving and troubleshooting skills, with the ability to escalate issues and roadblocks as necessary
- Commitment to drive actionable outcomes and results
- Ability to balance a sharp focus on measurable outcomes with genuine empathy for people, customers, and the business
- High energy, humility, and the capacity to work effectively with diverse personalities
- This is a hands-on position; the ideal candidate must be willing to "roll up their sleeves”
Benefits
- 100% coverage of health, vision, and dental benefits
- Flexible Paid-time Off
- Learning and Development Budget
- Retirement Savings Plans - 401k with matching
- Diversity and inclusion programs that promote employee resource groups like OWN (Outreach Women's Network), AAPI, Rainbow (LGBTQIA+), Gender+, LatinX, Black Excellence, Disability Community, and Veterans
- Note: certain benefits are not provided to 1099 contract worker
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data accuracyprocess improvementreport creationdashboard maintenanceUTM trackingGoogle AnalyticsHubSpot CRMGTMGA4ad hoc analysis
Soft skills
analytical thinkingverbal communicationwritten communicationorganizational abilitiesproblem-solvingtroubleshootingproject managementempathycollaborationadaptability
Certifications
Bachelor's degreeMaster's degree
