IT Support Specialist
Genashtim
CloudMacOS
Client Support Lead
Inside Out Group
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇨🇴 Colombia
Visit company websiteSalary
💰 $1,100 per month
Job Level
Senior
About the role
- Serve as the first point of contact for all clients, ensuring a professional and responsive experience.
- Leverage multiple communication channels email, text, and phone calls to provide timely support and updates.
- Take immediate action on client escalations and manage updates within the platforms we use.
- Provide secondary support for onboarding new clients and assisting with scheduled meetings.
- Act as a dedicated outbound representative for clients who specifically require outbound calls or additional assistance.
- Work effectively with minimal supervision, demonstrating reliability and accountability.
- Show proactive behavior by identifying and addressing potential issues before they arise.
Requirements
- Preferably with at least 1 year experience as a Customer Success Manager or support role
- Excellent or Neutral accent
- Excellent use of the English language both written and spoken
- Tech savvy but no IT Level kind of savvy
- Experience with Gmail
- Experience with Google spreadsheet
- Ring Central preferred but not required
- Back up power and ISP
- Amendable in changes with schedule if an emergency arises
- At least 16gb RAM
- Work effectively with minimal supervision
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer success managementclient supportescalation managementonboardingcommunication skillsproactive problem solving
Soft skills
reliabilityaccountabilityadaptabilityindependenceprofessionalism
