ezCater

Solutions Architect, SaaS Operations

ezCater

full-time

Posted on:

Origin:  • 🇺🇸 United States • Massachusetts

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Salary

💰 $138,000 - $186,000 per year

Job Level

Mid-LevelSenior

About the role

  • Work directly with ezCater enterprise prospects and customers to customize and design technical solutions.
  • Support early stage sales calls and translate technical capabilities to enterprise prospects.
  • Work with Product and Technology teams to understand product capabilities and inform roadmaps.
  • Support Sales and Solutions teams with early conversations with prospective technology partners.
  • Partner with Sales to customize ezCater technical solutions for Enterprise customers.
  • Identify prospect pain points and design solutions with the ezCater platforms.
  • Translate platform and integration capabilities into customer solutions.
  • Partner with Marketing to create materials communicating technical capabilities.
  • Identify and develop commercial relationships with new technology and integration partners.
  • Identify industry trending technology partners and build partnerships.
  • Travel to partner on-site meetings and trade shows as needed.

Requirements

  • Bachelor’s Degree in IT, Business, Management, or 10+ years relative field of study.
  • 5+ years of experience with hands-on technology and relationship management.
  • Ability to resolve issues under pressure.
  • Ability to understand how technology relates to business needs/ objectives.
  • Proven work experience with technology solutions and integrations.
  • Exceptional communication skills and the ability to consult directly with current or potential customers and vendor partners.
  • Ability to build strong relationships with a variety of stakeholders including IT, Marketing, Operations, Product and Sales Teams.
  • Extensive curiosity and creativity to help solve complex operational challenges.
  • Strong technical knowledge and the ability to consult with both vendors and customers on their technical and operational needs.
  • Operational understanding of technical integrations and the ability to design outside the box solutions based on partner technical constraints.