Inova Health

Therapist

• Serve as clinical expert providing a range of therapeutic services, psychoeducational programming and behavioral interventions to assist the client in achieving progress towards the goals and objectives of individualized treatment plans.
• Assess and diagnose mental health and/or substance use disorders through a bio/psycho/social department specific and evidenced based assessment identifying patient and family goals/needs.
• Serve as a clinical leader by providing clinical supervision to team members seeking licensure as well as supervision/mentoring of graduate students during clinical internships.

Behavioral Health Therapist – Mental Health Programs/Assessments

Business Intelligence Developer

• Provide analytic support to internal leaders and external community organizations.
• Collaborate with stakeholders to gather and translate technical requirements into scalable BI solutions.
• Capture and consolidate source data with proper data lineage and change control.
• Perform data modeling and ensure deliverables follow standard definitions and policies.
• Determine logical design characteristics and information management strategies.
• Create, vet, and publish data sources for common use in BI tools (e.g., Epic, PowerBI).
• Develop and maintain community programs using Epic, PowerBI, Excel, and other tools.
• Generate impactful, interactive visualizations with consistent data elements.
• Ensure data integrity and proper definitions through continuous review of dashboards.

BI Developer

Systems Engineer

• Implements and maintains EpicCare systems and databases to ensure optimum performance.
• Performs analysis of new releases and determines how they will impact workflow.
• Defines modifications to application software or databases to address system functions or enhancements.
• Facilitates Epic updates, new releases and system enhancements.
• Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution.
• Initiates issues for resolution while escalating and communicating status to management in a timely manner.
• Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova.
• Coordinates vendor demos, site visits and reference calls.
• Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities.
• Performs other duties as assigned.

Senior Epic Certified Systems Analyst – EPIC ASAP

Manager

• Oversees department to ensure it is performing effectively, which may include but not limited to, hiring and training team members, creating and implementing business strategies, managing performance of team members, and delegating tasks.
• Ensures technical accuracy and presents project plans to management for review and approval.
• Provides effective applicant behavioral interviews and makes hiring recommendations to the applications leadership.
• Ensures Applications team develops, demonstrates and maintains proficient use of project management software and tools.
• Provides staff orientations, coaching, mentoring and training as necessary. Works closely with leadership providing input on staff performance.
• Ensures Applications team understands and adheres to project implementation and problem resolution priorities set forth by Epic standards and Information Technology (IT) department policies. Collaborates with IT and purchasing resources on recommendations for purchase.
• Ensures that the Applications team communicates and follows up in a positive and meaningful manner with other Applications teams, IT management and end-users on the status of problems, current tasks and project priorities.
• Provides analysis on progress against plan and results against goals.
• Leads and assists Applications team in developing logical, detail-oriented project plans to include tasks, implementation time frames, resource allocations and possible cost estimates and cost/benefit analysis.

Manager – Epic Applications

Director

• Leads, coaches, and develops a team of fundraising professionals, establishing clear performance expectations and fostering a culture of accountability, engagement, and continuous improvement.
• Develops and executes comprehensive fundraising strategies aligned with Inova Health System and Foundation priorities, driving sustainable philanthropic growth.
• Maintains a portfolio of high-value donors and prospects, with a focus on cultivating, soliciting, and closing gifts.
• Provides strategic direction for donor engagement activities, ensuring effective identification, cultivation, stewardship, and long-term relationship management.
• Partners with executive leadership, physicians, and key stakeholders to align philanthropic initiatives with organizational priorities and funding needs.
• Oversees departmental operations to ensure compliance with organizational policies, regulatory standards, and industry best practices.
• Leads the development and management of annual budgets, monitoring financial performance and ensuring achievement of revenue and expense targets.
• Collaborates with Foundation leadership to advance fundraising goals and strengthen community engagement.
• Establishes and monitors key performance metrics, driving accountability and continuous improvement in fundraising outcomes and team effectiveness.

Senior Director, Philanthropy

Designer

• - Leads and mentors a team of Application/System Analysts, ensuring they are well-supported, and equipped to deliver high-quality work.
• - Oversees the planning and execution of application projects, ensuring technical accuracy, adherence to timelines, and alignment with organizational goals. Collaborates with team members and manager to develop detailed project plans, including tasks, resource allocation, and estimates.
• - Maintains clear and consistent communication with IT management, other Applications teams, and end-users regarding project updates, issues, and priorities. Actively participates in virtual meetings, using video conferencing tools to foster strong relationships, promote effective communication, and enhance team collaboration. Cultivate a culture of continuous improvement and customer-focused service. Identify and facilitate solutions to challenges, acting as a liaison between the team and the manager. Regularly provide performance updates and escalate issues requiring higher-level attention.
• - Monitors and evaluates team performance, identifying areas for improvement and collaborating with manager on implementing strategies to enhance productivity and efficiency. Provides input to leadership on staff performance and make recommendations for staff development and training.
• - Leads the team in resolving application-related issues, ensuring problems are addressed promptly and effectively by providing solutions and escalating problems to the manager when necessary. Work closely with Epic and IT department resources to ensure that resolutions meet both Epic standards and internal policies.
• - Identifies opportunities for process improvement within the team and the broader IT department. Works with team members and leadership to implement changes that enhance the effectiveness of the Applications team.
• - Works closely with IT leaders and other relevant departments to support application-related decisions, ensuring that all recommendations align with organizational needs and budget considerations.
• - Oversees and assists team members in assigned functional area, which may include but not limited to, ensuring team is meeting key-deliverables and quality standards, addressing and resolving challenges, managing and tracking performance, and assisting in time management and scheduling; escalates issues to senior leaders as needed.
• - Performs other duties as assigned by leadership.

Clinical Designer

• Implements and maintains EpicCare systems and databases to ensure optimum performance. Performs analysis of new releases and determines how they will impact workflow.
• Defines modifications to application software or databases to address system functions or enhancements.
• Facilitates Epic updates, new releases and system enhancements. Manages all phases of testing and assists Lead/Project Manager in work effort and project scoping.
• Manages complex IT projects/products in order to provide automated solutions that meet Inova Health System's business needs using the EpicCare solution.
• Initiates issues for resolution while escalating and communicating status to management in a timely manner.
• Conducts and participates in system technical and application reviews to determine feasibility, cost and evaluate usefulness for Inova. Coordinates vendor demos, site visits and reference calls.
• Makes recommendations for team/analyst training programs and assists in the development and implementation of team member training/mentoring activities.

Senior Epic Certified Systems Analyst – Healthy Planet

Risk

• Designs, implements, and maintains enterprise‑wide IAM processes to support secure and compliant access management.
• Provides senior‑level oversight of identity lifecycle, access control, and high‑risk IAM activities.
• Ensures IAM processes scale effectively across identity sources, populations, and enterprise roles.
• Evaluates IAM controls for effectiveness, maturity, and alignment with security and compliance requirements.
• Advises leadership on identity source integration strategies and authoritative systems of record.
• Establishes and maintains standards for identity attributes, relationships, and authorization alignment.
• Ensures IAM processes support accurate and automated Joiner‑Mover‑Leaver (JML) lifecycle execution.
• Identifies and assesses risks related to identity management, access control, and lifecycle processes.
• Develops and delivers metrics, reporting, and analysis on IAM process effectiveness and outcomes.
• Provides oversight and subject matter expertise for identity, role, and administrator certification activities.
• Analyzes certification results, trends, and exceptions to inform process and risk improvements.
• Serves as a senior IAM advisor for internal and external audit and compliance activities.
• Leads requirements definition and process design for IAM enhancements and automation initiatives.
• Collaborates with IAM engineering, system owners, and security partners to align technical solutions with IAM requirements.
• Mentors and guides lower‑level IAM staff and contribute to continuous improvement initiatives.
• May perform other duties as assigned.

IAM Governance Analyst III

Pharmacist

• Utilizes clinical documentation to obtain prior authorization approvals and appeals.
• Assists patients with timely pharmacy access to medications and documents all related communications with patients, physicians, finance, nursing, case management in appropriate platform.
• Works with payers to obtain coverage for patients and appropriate emergency one-time overrides when needed and resolves prescription insurance billing problems.
• Cleans equipment, maintains all required temperature logs, and maintains accurate inventory values and drug procurement as per policies and procedures.
• Maintains accurate and up to date patient profiles and allergy and up to date medication reconciliation lists.

Pharmacy Liaison

Medical writer

• Performs initial case reviews and an appropriate number of follow-up reviews based on program standards. Uses clinical insight and judgment of clinical findings to assess clinical documentation for improvement opportunities. Independently develops complex queries.
• Maintains query rate, response rate, and agreement rate in line with established performance benchmarks.
• Assists with reviewing records at different Inova hospitals as needed and under the supervision of assigned CDI leaders.
• Participates in all department-wide CDI and coding education on ICD-10, MS-DRG, and quality outcome measures as well as compliance requirements related to query (AHIMA Practice brief).
• Maintains competency in the use of CDI applications to process daily work lists and report results of record reviews and queries.
• Enters all required data into CDI applications to enable Coding professionals and Coding Quality Coordinators to determine the disposition of concurrent queries in order to assign the final MS-DRG as well as APR-DRG, SOI, and ROM and risk adjustment factors.
• Demonstrates expert knowledge of ICD 10 codes and MS-DRG/APR DRG assignments.
• Interacts with Coding Quality Coordinators and Coding professionals on any questions related to CDI working DRG related to concurrent queries and final coding.
• Assists with any post-discharge (retrospective) queries per CDI policy/procedure and as requested by CDI leadership.
• Demonstrates advanced technical ability with current software used by the department.
• Provides electronic support to providers regarding best practice documentation standards and the query process. Provides 1:1 provider education within the daily workflow and participates in group education sessions as requested by CDI Leadership.
• Participates in special projects, audits, and other duties as directed by CDI Leadership. May assist with precepting and education of new staff.
• Works collaboratively with medical, nursing, and ancillary staff to improve the quality of chart documentation that assures appropriate DRG classification to accurately reflect patient severity of illness and risk of mortality.
• Participates, and takes a leadership role in, select special projects, audits, and other duties as directed by CDI Leadership.
• As needed, may travel across the Washington DC metro area to engage with providers.
• May perform additional duties as assigned.

Clinical Documentation Integrity Specialist

Research Scientist

• Participates in various educational workshops such as developing grant applications, preparing research publications, and writing research proposals.
• Gives presentations at appropriate meetings, conferences, and seminars. Participates in Inova research seminars including presenting research findings and obtaining feedback from colleagues and peers.
• Selects a specific research project and conducts that project semi-independently, but under the mentorship of Inova staff, as well as with collaborating mentors.
• Assists leaders and other investigators in preparing analytical methods/results for publication in professional journals and presentations at professional meetings.
• Assists in the development of grant applications for service line projects.
• Contributes to large projects and/or leads smaller research projects.
• Meets regularly with mentor(s), research managers, and academic advisors to discuss progress on research projects and identify and resolve any difficulties carrying out their work.
• Protects and promotes technologies and products through appropriate use of patents, internal and external publications, conference presentations, and trade secrets.
• Performs medical duties as assigned and relevant to credentials and research study needs
• May perform other duties as assigned.

Spine Postdoctoral Research Fellow

Financial Planning and Analysis

• Ensures that all clean claims are submitted the day they are received, submitted via the appropriate medium, and with all required attachments. Serves in the place of the supervisor or manager in their absence.
• Resolves complex issues either through individual actions or by coordinating information/actions of other team members, Patient Accounts staff, other hospital departments, or at the payer level. Seeks assistance from supervisor when needed.
• Ensures that claims are reviewed, corrections are identified/made or resolutions are initiated within 24 hours from the date that claims are received. Identifies the need for and provides support/guidance to other team members to promote their efficiency and productivity.
• Handles complex and/or highest dollar accounts while providing appropriate follow-up based on established protocol or SRGs.
• Ensures appropriate and timely documentation of all account activity while appropriately handling all correspondence within 48 hours of receipt.
• Documents activity in HealthQuest and TRAC and ensures that documentation is professional, appropriate, accurately depicts actions performed, and is in accordance with departmental quality review standards.
• Works payer response reports and rejection reports while ensuring they meet departmental productivity and quality review standards. Maintains knowledge of payer requirements, UB-92 standards, system (Hospital, clearinghouse, payer) functionality, and hospital policies and procedures.
• Takes direction from management to resolve issues in addition to providing support, education, and guidance to team members. Performs duties, as assigned, in the absence of the supervisor or manager.
• May perform additional duties as assigned.

Patient Financial Services Representative 4 – Medicare Claims

• Interprets, prepares, and verifies medication orders as appropriate.
• Provides clinical consultation and cost-effective alternatives.
• Issues controlled substances in compliance according to the DEA and VA Board of Pharmacy requirements.
• Participates in the medication formulary review and approval process.
• Monitors drug therapies for interactions, allergies, and appropriateness.
• Reports adverse drug reactions promptly and accurately.
• Minimizes non-formulary procurement and supports substitutions.
• Participates in decentralized rounding with clinical teams.
• Responds to emergent bedside alerts and codes (adult and pediatric as designated).
• Precepts learners as appropriate.
• May perform additional duties as assigned, including, but not limited to: Spearheading grant work and submission related to the practice of pharmacy.
• Lecturing and facilitating learning opportunities for pharmacy students, PGY1 and PGY2 pharmacy residents, and practitioners.
• Performing duties on local, system. And national committees which contribute to the development and professional advancement of pharmacy practice.
• Serving as a leader or facilitator on a regional or national professional organization.

Senior Clinical Pharmacist

Administrative Assistant

• Provides administrative and customer service support for patient relations operations, including answering incoming phone calls, gathering information, and documenting concerns within the appropriate systems.
• Performs intake and triage of patient and family member concerns, summarizes issues accurately, and collaborates with Patient Relations Specialists to support timely resolution.
• Assists with de-escalating sensitive patient and family situations while maintaining professionalism, empathy, and confidentiality.
• Supports real-time issue resolution whenever possible and ensures appropriate escalation and follow-up when needed.
• Enters, tracks, and reports data related to patient concerns, trends, and departmental activity using reporting tools and spreadsheets.
• Utilizes Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, to prepare reports, correspondence, and departmental documentation.
• Works within EPIC and other electronic systems to document interactions and maintain accurate records.
• Provides support across multiple locations while primarily onsite in Fairfax; Position may transition to hybrid or remote flexibility based on operational needs and training completion.
• Completes in-person orientation and approximately 40 hours of shadowing/training with Patient Relations Specialists to learn workflows, triage processes, and departmental procedures.
• Supports patient interaction activities averaging approximately 10–20 hours weekly and assists with triaging concerns from various access points.
• Demonstrates flexibility with scheduling needs, initially working approximately 20 hours per week with potential fluctuation based on departmental volume, averaging 60–80 hours monthly.
• Maintains the ability to work independently in a hybrid or remote environment while effectively managing patient concerns from multiple locations.

Administrative Coordinator

• Assumes responsibility for implementing new programs and initiatives.
• Conducts regular metric tracking and communication on project status.
• Ensures consistency of processes within areas and points of interface with other disciplines.
• Demonstrates leadership and expertise in the management of quality improvement processes.
• Provides the aggregation and flow of data/information across functional areas in the service line.
• Evaluates new programs and initiatives post-implementation to facilitate achievement of results/impact.
• Serves as a key team member supporting the implementation of service line programmatic improvement.
• Designs and implements systems/programs for the collection, aggregation, analysis, and dissemination of clinical and financial data.