Administrative Coordinator

Inova Health

Administrative Coordinator providing patient relations support at Inova Fairfax Hospital. Handling inquiries and maintaining records in a healthcare environment with flexibility in work hours.

Posted 6/1/2026part-timeFairfax • Virginia • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

Provides administrative and customer service support for patient relations operations, including answering incoming phone calls, gathering information, and documenting concerns within the appropriate systems.
Performs intake and triage of patient and family member concerns, summarizes issues accurately, and collaborates with Patient Relations Specialists to support timely resolution.
Assists with de-escalating sensitive patient and family situations while maintaining professionalism, empathy, and confidentiality.
Supports real-time issue resolution whenever possible and ensures appropriate escalation and follow-up when needed.
Enters, tracks, and reports data related to patient concerns, trends, and departmental activity using reporting tools and spreadsheets.
Utilizes Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint, to prepare reports, correspondence, and departmental documentation.
Works within EPIC and other electronic systems to document interactions and maintain accurate records.
Provides support across multiple locations while primarily onsite in Fairfax; Position may transition to hybrid or remote flexibility based on operational needs and training completion.
Completes in-person orientation and approximately 40 hours of shadowing/training with Patient Relations Specialists to learn workflows, triage processes, and departmental procedures.
Supports patient interaction activities averaging approximately 10–20 hours weekly and assists with triaging concerns from various access points.
Demonstrates flexibility with scheduling needs, initially working approximately 20 hours per week with potential fluctuation based on departmental volume, averaging 60–80 hours monthly.
Maintains the ability to work independently in a hybrid or remote environment while effectively managing patient concerns from multiple locations.

Requirements

What you’ll need

Experience - 1 year of relevant office or healthcare experience
Education - High School diploma or equivalent
Strong customer service background with experience handling sensitive or escalated situations preferred.
Experience with patient relations, healthcare intake, or triage support are strongly preferred.
Proficiency with EPIC and Microsoft Office Suite required; familiarity with AI tools or technology solutions preferred.
Excellent communication, listening, documentation, and problem-solving skills.
Ability to remain calm, professional, and empathetic when working with patients and family members in stressful situations.

Benefits

Comp & perks

Committed to Team Member Health: offering medical, dental and vision coverage, and a robust team member wellness program.
Retirement: Inova matches the first 5% of eligible contributions – starting on your first day.
Tuition and Student Loan Assistance: offering up to $5,250 per year in education assistance and up to $10,000 for student loans.
Mental Health Support: offering all Inova team members, their spouses/partners, and their children 25 mental health coaching or therapy sessions, per person, per year, at no cost.
Work/Life Balance: offering paid time off and paid parental leave.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data entryreportingtriagepatient relationscustomer servicedocumentationproblem-solvingconfidentialitysensitivity handlingissue resolution

Soft Skills

empathyprofessionalismcommunicationlisteningflexibilityindependencecollaborationcalmness under pressureorganizational skillsadaptability