Account Executive

• Receive, track and telemarket patient leads generated by television, print and internet channels.
• Make outgoing sales calls and transition leads through first point of contact to ultimate sale of Inogen’s oxygen concentrator products.
• Create strategic call plans to support sales activities.
• Answer incoming customer calls, emails and requests for information.
• Collaborate with Inogen personnel to transition secondary leads to DME provider partners.
• Meet or exceed call volume quotas and sales targets; promote Inogen within the clinical and patient communities.
• Perform CRM data population of customer contacts, leads, tasks and call information; track performance metrics and generate sales reports.
• Enter sales orders, process credit card payments and facilitate execution of leasing docs and pricing approvals as needed.
• Log and document customer suggestions for product improvements; record resolutions in CRM and build out knowledge base.
• Contribute to continuous improvement of service to customers and assist in execution of customer and/or product surveys.
• Maintain regular and punctual attendance; comply with all company policies and procedures; assist with any other duties as assigned.

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