Client Success Manager
Sandler Partners
Senior Medical Device Sales Representative
Inogen
full-time
Posted on:
Origin: • 🇺🇸 United States
Visit company websiteSalary
💰 $70,000 - $85,000 per year
Job Level
Senior
About the role
- Receive, track and telemarket patient leads generated by television, print and internet channels.
- Make outgoing sales calls and transition leads through first point of contact to ultimate sale of Inogen’s oxygen concentrator products.
- Create strategic call plans to support sales activities.
- Answer incoming customer calls, emails and requests for information.
- Collaborate with Inogen personnel to transition secondary leads to DME provider partners.
- Meet or exceed call volume quotas and sales targets; promote Inogen within the clinical and patient communities.
- Perform CRM data population of customer contacts, leads, tasks and call information; track performance metrics and generate sales reports.
- Enter sales orders, process credit card payments and facilitate execution of leasing docs and pricing approvals as needed.
- Log and document customer suggestions for product improvements; record resolutions in CRM and build out knowledge base.
- Contribute to continuous improvement of service to customers and assist in execution of customer and/or product surveys.
- Maintain regular and punctual attendance; comply with all company policies and procedures; assist with any other duties as assigned.
Requirements
- Must have strong work ethic.
- Excellent oral and written communication skills required.
- Attention to detail is required.
- Solutions-oriented problem solver.
- Impeccable phone etiquette.
- Proven track record of successful team participation and ability to work independently and self-start.
- Must self-motivate and deliver results with limited oversight.
- Must be motivated to achieve results based upon earnings opportunity.
- Associate degree in Business, English, Communications, or related field of study, required.
- 3-5 years sales/customer service experience, required.
- Intermediate knowledge/proficiency in Microsoft Office, required.
- A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.
