Inogen

Customer Support

• Pick up and deliver respiratory equipment to patients in their homes or other specified locations such as hospitals or physician offices.
• Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance.
• Gather customer information and fulfill customer needs, educate the customer where applicable to prevent the need for further contact and document interactions within their account.
• Maintain the highest level of quality in customer care while always acting in a professional and courteous manner.
• Complete paperwork relating to deliveries, pick-ups & testing.
• Successfully complete all required safe driving programs and demonstrate safe driving practices throughout employment.
• Facilitate credit card payments through company approved process.

Part Time Support Specialist I

Inside Sales

• Provides inside sales of Inogen products to Business-to-Business accounts through phone and email contact
• Generates new business from target account list and incoming leads
• Fields technical product questions and assures customer needs are addressed
• Collaborates with Territory Account Executives to achieve sales objectives
• Strives to meet or exceed goals for call volume and meaningful connections

B2B Inside Sales Representative I

Marketing

• Partner closely with the B2B Sales Team to understand target segments
• Develop and execute quarterly and annual B2B marketing plans aligned to commercial strategy
• Lead the development and refinement of Inogen’s B2B value proposition
• Design and execute multi-channel demand generation programs to support pipeline growth
• Equip sales teams with tools, messaging, and insights needed to effectively engage and convert prospects
• Provide regular reporting and insights to Sales and senior leadership

B2B Marketing Manager

Product Manager

• Conduct in-depth market research to identify customer needs and industry trends.
• Monitor global competitive activity, analyzing product performance.
• Engage with healthcare professionals, patients, and stakeholders to gather insights.
• Develop long-term vision and strategy for the digital health portfolio.
• Oversee integration of digital technologies to improve patient engagement.
• Lead cross-functional teams in agile development cycles.
• Serve as Subject Matter Expert (SME) for Sales and Marketing teams.
• Develop compelling product claims to strengthen market positioning.
• Monitor customer feedback and recommend product improvements.

Senior Product Manager – Digital Health

• Conduct in-depth market research to identify customer needs and industry trends
• Monitor global competitive activity and analyze product performance
• Engage with healthcare professionals, patients, and stakeholders for insights
• Develop long-term vision and strategy for digital health portfolio
• Oversee integration of digital technologies to improve patient engagement
• Lead cross-functional teams in agile development cycles
• Serve as a Subject Matter Expert for Sales and Marketing teams
• Represent the voice of the customer in cross-functional initiatives

• The Support Specialist assists Inogen in ensuring that the equipment placed in the client's home meets the Patient's clinical needs.
• Support the local Referral Development Manager (RDM).
• Pick up and deliver respiratory equipment to patients in their homes or other specified locations.
• Assemble, set up, inspect, and test equipment, and instruct patients and caregivers on basic operation and maintenance.
• Gather customer information and fulfill customer needs, educate the customer where applicable.
• Maintain customer care quality while acting professionally.
• Complete paperwork relating to deliveries, pick-ups & testing.
• Operate non-commercial vehicle carrying medical equipment.
• Abide by applicable motor vehicle laws and demonstrate safe driving practices throughout employment.

Account Manager

• Promote the Inogen product line by increasing sales volume of both new and existing customers
• Serve in a 90% territory‑based, outside field sales role calling on physicians, healthcare teams, and facilities
• Meet or exceed monthly sales call targets and quotas
• Maintain detailed records of all sales activities and customer interactions
• Provide and execute a territory sales plan, including strategic and tactical approaches that result in successful outcomes
• Assist in the collection of required medical records for insurance submissions
• Comply with all company policies and procedures
• Collaborate across teams and stakeholders to support performance and growth initiatives
• Act as a liaison to other departments as needed

Senior Territory Manager

Sales

• Achieving B2B revenue goals of the company
• Responsible for sales performance and deliver sales results per plan
• Develop and refine sales plan and forecast on an ongoing basis
• Plan and implement sales strategy for portfolio expansion and key partnerships
• Create and implement successful sales strategies for new product launches
• Coordinate training and coaching for sales team members and distribution partners
• Collaborate with marketing to develop programs that support growth

Part Time Support Specialist I

B2B Inside Sales Representative I

B2B Marketing Manager

Senior Product Manager – Digital Health

Senior Product Manager – Digital Health

Part Time Support Specialist I

Senior Territory Manager

Director of Sales and Strategic Initiatives