Inktel Marketing

Call Center Representative

• Answers incoming phone calls from clients, members, subscribers, or the public.
• Responds to questions directly within the scope of the position.
• Routes calls to the appropriate person if necessary.
• Counsels clients or other callers who are upset or have urgent concerns.
• Ensure callers have been provided with all necessary paperwork and instructions.
• Solicits information necessary to respond appropriately or route caller.
• Performs lookups or extracts records from information system or other files.
• Educates callers about available services, products, or benefits.
• Oversees service schedules.
• Ensures estimates and other information given to the public are current.

Call Center Specialist