Inktel Marketing

General

• Communicate with customers in a proactive and professional manner.
• Respond to questions and provide information while exceeding customer expectations.
• De-escalating customers who are upset with their experience and ensure that we explore all options to satisfy their needs.
• Identify root cause of inquiries by asking probing questions to determine the best solution.
• Maintain required product knowledge to deliver best in class service.

BCT – Full Time

French

• Provide client support via chat
• Assist with client inquiries and troubleshooting
• Respond to all client communication via email
• Provide client support regarding account inquiries and technical issues

WAH Beauty Advisor

Scheduler

• Construct daily vehicle routes for safe productive passenger pick-ups and drop-off’s in a transit/paratransit environment.
• Analyze historical route information, reviews travel patterns, scheduling efficiencies, improved timelines and overall performance to ensure quality service.
• Analyze and adjust system routing parameters, as needed, for scheduling efficiencies.
• Communicate effectively with management as it pertains to strategic objectives.
• Organize and conduct activities to assure safe, cost-effective, on-time operating performance.
• Tracks and reports adherence to run cut structure and communicates issue to management.

Scheduler, Dispatch Agent

Call Center Representative

• Answer incoming contacts from clients via phone, email, and chat
• Promote products while meeting or exceeding customer expectations
• Identify root cause of inquiries and maintain required product knowledge

Housing Program Call Center Agent

Brand Ambassador

• Address customer questions and concerns regarding product and delivery information
• Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
• Successfully negotiate and appease customers using a variety of methods established by client
• Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
• Perform other duties as assigned