Brand Ambassador

Inktel Marketing

Homeware Support Specialist managing customer support for high-end homeware brand via phone, email, and chat. Addressing inquiries and providing product information and solutions.

Posted 5/27/2026full-timeRemote • Florida • 🇺🇸 United StatesJuniorMid-Level💰 $15 per hourWebsite

About the role

Key responsibilities & impact

Address customer questions and concerns regarding product and delivery information
Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
Successfully negotiate and appease customers using a variety of methods established by client
Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
Perform other duties as assigned

Requirements

What you’ll need

High school diploma or equivalent.
1-2 years Call Center Experience preferably in a live chat environment
Retail sales experience, preferably in an ecommerce environment
Excellent Data Entry skills/- 45-55 wpm minimum
Must be computer literate and internet savvy
Experience in windows-based applications, specifically client relationship management tools preferred (e.g. Salesforce)
Experienced in handling multiple chats at any given time
Exceptional written communication skills; and high-quality standard in grammar, punctuation and written business acumen
Professional, upbeat and engaging written communication
Excellent oral communication skills: clear diction, tone and use of proper grammar
Ability to deliver quality customer service in a high-volume environment
Ability to develop relationships with clients, even in difficult situations
Ability to advise and counsel customers in a quick and efficient manner
Ability to multitask by reading, typing, and navigating through applications while speaking with customers
Empathetic and active listening
Positive outlook and enthusiastic attitude
Conscientious team player
Ability to work 40 hours/week, 8 hour shifts, weekends and holidays as needed.
Dependable, a history of good attendance and punctuality is essential

Benefits

Comp & perks

medical
dental
short/long term disability
life insurance
personal time off
educational assistance
401K plan

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

data entryinventory managementorder processingcustomer servicenegotiationreturns processingecommerce saleslive chat supportmultitaskingclient relationship management

Soft Skills

written communicationoral communicationactive listeningempathyrelationship buildingproblem-solvingteam playerpositive attitudedependabilitypunctuality

Certifications

high school diploma