Inizio Engage

Bilingual

• To provide disease state related educational support to identified patients, Healthcare Professionals and to office staff as agreed with the Client Account Manager, Field.
• To present educational programs to community support groups and Healthcare Professionals in accordance with the needs of each office.
• To only use approved materials provided by Inizio Engage or by the client, without changing, copying or distributing the materials.
• To attend and complete all training courses and related competency assessments that Inizio Engage requires, to an appropriate standard and within a specified time frame.
• Develop and strengthen relationships with key customers.
• To facilitate the development and provision of services across multiple healthcare sectors, as determined by the Client Account Manager, Field.
• To constantly consider new and innovative approaches that potentially develop new partnership opportunities.
• Complete all required administrative responsibilities in a timely manner.
• Some of these could include but are not limited to; daily computer updates, weekly summary of activity reports, emails and monthly expense reports.
• Maintain professional registration and/or licensing as required by applicable state laws.
• Attend local and national meetings and/or conferences, as required, to keep abreast of plans, activities and developments and to exchange knowledge and experience within the team.
• Maintain all company equipment and materials in accordance with company instructions.
• Comply with all Inizio Engage Policies and Procedures, along with all Client Policies and Procedures as required.
• Be contactable during working hours to answer queries.
• To possess a full valid US driver’s license at all times and to notify the company immediately of any offences or accumulation of penalty points.
• Perform other duties as requested.

Bilingual Clinical Educator

Sales

• Develop new accounts and the growth of existing accounts through solid customer relationships, communication of technical product and disease state information, and effective territory management skills.
• Implement key marketing programs to increase the market share of key promoted products.
• Implement CSL Behring’s patient-focused hospital selling model with effective opening, probing, listening, and closing skills on customer calls.
• Maintain proper call frequency with assigned targets and update as needed to ensure time is aligned with a current product focus.
• Develop and implement territory business plans consistent with corporate direction designed to achieve/exceed territory sales targets.
• Appropriate knowledge of product features and benefits, competitive products and programs and distribution channels.
• Use appropriate resources to create a compelling and logical rationale for the value of promoted products during informed discussions with customers, knowing how to compare, contrast, and position CSL Behring’s brand(s) versus competitor products.
• Review and evaluate patterns for products purchased and prescribed (outpatient vs in-patient infusion, as part of hospital contract, etc.).
• Comprehend complex account interdependencies to proactively develop and execute short- and long-term account plans in collaboration with the account team and supervisor.
• Ensure a consistent customer experience by effectively communicating and collaborating with Associate Sales Director, Hospital Accounts, Corporate Account Managers, Field Reimbursement Managers, Medical Science Liaison, and more.
• Outstanding in all competency areas (Account Management; External Market Focus; 1:1 Customer Interactions, Clinical Expertise, Business Acumen)

Hospital Sales Specialist

Account Executive

• Drive demand for Smart MDI through clinical selling and education with primary care providers
• Establish, maintain, and grow strong relationships with HCPs (Physicians, NPs, PAs, RNs, MAs, etc.)
• Communicate key sales messaging, patient benefits, and product information
• Develop and execute efficient routing plans and territory strategies
• Use technical expertise to demonstrate Smart MDI capabilities across multiple channels (in-person and virtual)
• Achieve or exceed defined sales and activity targets
• Complete daily administrative responsibilities and required reporting
• Maintain full compliance with all Inizio and MiniMed policies, ethics, and training requirements
• Work collaboratively with geographic partners and cross-functional teams
• Travel up to 20% of the time (territory-dependent)
• Overnight travel required
• Must have a dependable automobile with insurance coverage in compliance with company guidelines

Diabetes Sales Representative

• Provide P1 support to physicians about COVID-19 risk factors, disease progression, and treatment options
• Educating identified targets to ensure customer preparedness on patient identification
• Build working relationships with customers through regular calls and ongoing contact with customers
• Ensure close collaboration with customer-facing colleagues to ensure goals are aligned
• Understand the customer and market landscape within assigned geographies
• Exhibit territory knowledge through customer analysis
• Collaborate with a range of colleagues to prioritize opportunities at a local level
• Guide the retail pharmacy customer interface at the local level to further sales efforts
• Complete all required Compliance training within timelines set by client

Pharmaceutical Field Sales Representative

Manager

• Engage healthcare providers and appropriate office staff to educate on access to prescribed treatments within the specialty pharmacy and HUB channel, including addressing questions about initial access, insurance approval and reauthorizations pertaining to the initiation of product.
• Educate HCP office staff about prior authorization & appeals process, how to access related forms, and high-level information about submission procedures and reauthorization requirements.
• Work compliantly and proactively to identify and resolve patient access and reimbursement issues, within assigned geography.
• Provide appropriate factual process information to HCP office utilizing Personal Health Information (PHI), with appropriate patient consent.
• Serve as reimbursement expert for patient support services team for assigned geography/plans.
• Utilize approved resources and call guides/FAQs to provide education and answer questions as needed.
• Conduct ongoing payer policy reviews and contribute local, regional and national policy insights to Field Access Managers and client leadership.
• Virtually manage assigned accounts and align with Field Access and Reimbursement team, sales teams as well as specialty pharmacy and HUB team on ongoing support needs.
• Document call details with attention to data integrity to ensure compliance with program policies and business rules.
• Maintain confidentiality of Patient Health Information (PHI) and act in compliance with all laws, regulations, and company policies.
• Triage appropriate escalations to the Field Access Manager team in accordance with the program design and business rules.
• Comply, take, and attend all required training.

Access & Reimbursement Manager

• Drive demand for Smart MDI through clinical selling and education with primary care providers
• Establish, maintain, and grow strong relationships with HCPs (Physicians, NPs, PAs, RNs, MAs, etc.)
• Communicate key sales messaging, patient benefits, and product information
• Develop and execute efficient routing plans and territory strategies
• Use technical expertise to demonstrate Smart MDI capabilities across multiple channels (in-person and virtual)
• Achieve or exceed defined sales and activity targets
• Complete daily administrative responsibilities and required reporting
• Maintain full compliance with all Inizio and MiniMed policies, ethics, and training requirements
• Work collaboratively with geographic partners and cross-functional teams
• Travel up to 20% of the time (territory-dependent)
• Overnight travel required

• Identify training needs by assessing employee and program requirements.
• Design and implement training programs using client- or Inizio-approved training materials.
• Assess and revise existing training plans and content to align with client direction.
• Ensure training programs are delivered within agreed timelines with our client Account Manager (CAM) and Director (CAD).
• Collaborate with program CAM/CAD and Client to develop and approve new training materials when needed.
• Monitor training effectiveness by tracking progress and outcomes, providing readouts to CAM/CAD.
• Stay current with training trends and best practices.
• Support employees in their career development by using internal approved resources.
• Work with Inizio Learning and Development team for new employee orientation.
• Develop and revise program-specific SOPs, Work Instructions, Policies, and Manuals.
• Conduct ongoing call quality monitoring and scoring with CAM/CAD.
• Provide constructive coaching feedback to improve the customer experience.
• Ensure all program documentation is stored and maintained per Inizio direction to ensure audit readiness.
• Collaborate with several Inizio departments to fulfill role responsibilities.
• Represent the program and Inizio Engage in broader business activities as requested by leadership.

Associate Training and Quality Manager

• Serve as a patient advocate on behalf of the patient to coordinate access to medicines for timely treatment initiation, training, and ongoing shipments across HCP office, payer, and specialty pharmacy
• Understand a patient’s support needs and interaction preferences to deliver a seamless, tailored patient experience that helps each patient complete their treatment as prescribed by the HCP (Healthcare Professional)
• Provide support to patients and HCPs (Health Care Professional) throughout the prior authorization and appeals processes
• Educate providers and patients on relevant payer policies to help ensure patients can start and stay on therapy
• Provide support to each assigned patient about their coverage status while maintaining accurate information in the designated computer system to support data integrity of information relayed to customers and clients

Case Manager

Growth Marketing

• Draft initial RFP responses and proposals using deep knowledge of Engage solutions and client needs
• Collaborate with internal SMEs to validate and enhance proposal content
• Lead proposal development, planning, and timeline execution
• Attend client-facing discovery meetings to capture key inputs and translate them into deliverables
• Maintain repository of proposal materials for your specialty area, and coordinate pricing, timelines, and functional inputs
• Contribute cross-functionally to proposals across Engage offerings as needed
• Partner with Operations Leads to execute new engagement launches
• Develop and manage project plans to ensure timely, in-scope, and on-budget program stand-up
• Coordinate internal and external stakeholders to meet implementation milestones
• Serve as liaison between client PMOs and internal teams, ensuring smooth transition to the Solutions Team post-launch

Growth Enablement and Launch Specialist – HUB Services

• Ensure the assigned geography meets or exceeds all sales targets and goals
• Recruit, hire, onboard, and coach a high-performing district team
• Create and execute regional strategy and short-term tactical plans to achieve business goals
• Conduct consistent and frequent performance management, including field coaching and development conversations
• Work regularly in the field with representatives to strengthen selling skills, clinical knowledge, and technical competency required for Smart MDI success
• Monitor business analytics (sales trends, activity, market share) to optimize resource utilization and identify opportunities for expansion
• Set a positive tone and high standard for culture, work ethic, accountability, and business ethics
• Assess competitive threats and share best practices, field insights, and learnings across the region
• Assist in developing business plans, employee development plans, and required reporting
• Organize and participate in representative training, conferences, and regional meetings
• Drive call plan adherence and execution across the district
• Communicate routinely with Inizio Engage leadership
• Maintain full compliance with all Inizio and Medtronic policies, procedures, and ethics standards

District Manager

Customer Support

• Maintain excellent quality standards for all client programs; adhere to program scripts and guidelines.
• Accurately collect information required by individual programs and correctly capture in specific program databases.
• Exhibit effective communication and tele-management skills.
• Converse with callers in an empathetic manner and facilitate the callers in their ability to understand medical terminology, as needed.
• Possess effective organizational skills, including working with multiple projects simultaneously.
• Adhere to all company policies and Standard Operating Procedures.
• Display flexibility within department to maximize utilization , including performing administrative and non-telecommunication duties as needed.
• Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).

Bilingual Clinical Educator

Hospital Sales Specialist

Diabetes Sales Representative

Diabetes Sales Representative

Pharmaceutical Field Sales Representative

Diabetes Sales Representative

Diabetes Sales Representative

Access & Reimbursement Manager

Diabetes Sales Representative

Diabetes Sales Representative

Associate Training and Quality Manager

Case Manager

Growth Enablement and Launch Specialist – HUB Services

District Manager

Inbound Customer Service Representative